Yes, all missing cashback sorted by end October - no matter old or enhanced TnC.

Hi w1z4rd Could you share how do you open a case with BNM? Do you just go to https://bnmlink.bnm.gov.my/?lang=en&type=complaint and submit complain? Or you write email and cc Bank Negara bnmtelelink@bnm.gov.my ? I'm thinking doing the same, and also for my missing cashback for Bank Muamalat credit card

Muamalat not sorting it out? Oh my, il need to watchout too

yes that link. And attach all the live chat screenshots or emails you have sent to RHB.

Dear Mr xxx, salam sejahtera

We are pleased to inform you that the cashback adjustment has been successfully applied to your credit card account as of 10 November 2025.

Kindly refer to your upcoming credit card statement for details of the adjustment.

We trust this addresses your inquiry. Should you have any further questions or require additional clarification, please do not hesitate to reach out to us.

Thank you, and we wish you a pleasant day ahead.

Yours sincerely,

For RHB Bank Berhad


Wait for 1 week after I write them an email

May I know which email u wrote to? I lodge case via live chat since Sep till now still no update.

Yup. Muamalat missed my October statement cashback for my Pos Malaysia Visa Infinite-i. Going to lodge a complaint to BNM to escalate this

Thanks! For Sub Category, which option do you choose? Loan/Financing?

Call them get a report number, then send email to customer.advocacy@rhbgroup.com with the report no.

Email them end of last month but they say will reflected on Dec statement

Hi is it possible to receive RHB credit cards without me applying for it . Received an sms saying My credit card will be mailed With separate pin mailer? I recently opens a savings account online .
I did try to Google and did Find out people saying they receive CC when theyre applying for car loan or mortgages . But got people say eve opening savings account they receive CC .

Never heard of such thing but you can always check your CCRIS record to confirm if there's RHB CC registered to your name.

I have mortgage with PB but they never issue me CC,
but my CC approved instantly after i applied.

Car loan i'm not sure, but normal saving account, they wouldn't give you CC without checking your
annual salary, credit history, credit card is bank money after all

Ya same here,after several rounds complaint,finally get but not full as u faces.such simple calculations also can't do..
U finally got the balance CB?

Hi, may I know is this for the CB when the new scheme started from 8/9 until the statement date?

Thanks

Latest statement, 12 November 2025 - all cashback calculated correctly for VS and Shell credit card

yes. i finally got the wrong calculation cash back.
they are quite fast this round, to credit back the wrongly calculated cash back.

7/11 - received 1st round missing cash back Sept, but received less, some category wrongly calculated under new t&c.
8/11 - reported to cust advocacy.
14/11 - received wrongly calculated cash back Sept

This post has been edited by sjz: Nov 14 2025, 12:47 PM

same here, missing 2 cash back, only recieved 1 cash back today, have to email again

Finally they give in and realised they’re so wrong such an incompetent half baked tier system they have…

Wasting my time

I send them the pdf calculation on website finally they know they’re calculating things wrong ..

finally raise an email to Customer Advocacy and BNM for missing Sep cashback

PBB the most celaka bank ever... they all had KPI to hit. One time applying car loan die2 must sign cc application only can proceed. I wanted to walk away but give face since mom buying car from cousin. Instead I cancelled my visa signature on the same day and it ensure my cc application will be rejected straightaway.