Lowyat.NET -> Finance, Business and Investment House -> Credit Cards, Debit Cards, Prepaid Cards and Loyalty CardsCredit Cards RHB Credit Card, Open discussion/frustration with RHB CC
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 May 23 2024, 12:22 PM
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#1
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Newbie
32 posts Joined: Jun 2016  
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For May'24, I use RHB Shell card for total spending > RM2500.
When receive statement, it show : Petrol get 12% cash back (tier 3) - This is correct E-wallet (Shopee pay) get 2% cash back (tier 2) instead of 5% - This is not correct Anyone having same issue with me ? Since already spent >RM2500, impossible 1 category get 12% while another category get only 2% (correct is 5%), right ? |
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May 23 2024, 02:29 PM
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#2
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Newbie
32 posts Joined: Jun 2016
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QUOTE(0hmyg0d @ May 23 2024, 01:24 PM) common issue since 2 months ago.. my friends and mine were having same issue but was with the petrol category. called them up and lodge a report. Do they give back the cash back at the end ? |
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May 23 2024, 03:18 PM
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#3
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Newbie
32 posts Joined: Jun 2016
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QUOTE(ClarenceT @ May 23 2024, 12:35 PM) Show us the description, amount, transaction date, posted date and your statement date. Ya.. i know e-wallet capped at RM50. P/S: Ewallet CB capped at RM50. Spent category as below : E wallet i spent for total RM1194 . TNG reload pin i spent total RM1000. Cash back i get for above is only RM35.88 which just now called to RHB customer service, she told it fall under Tier 2. She help me load the ticket to investigate. However, petrol i spent total is RM311.62 & i get cash back RM37.39 (this correct for 12% cash back under tier3) Note : Sorry that i not too sure how to upload the statement here.... Thus i just write down the summary. |
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May 24 2024, 09:22 AM
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#4
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Newbie
32 posts Joined: Jun 2016
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QUOTE(ronnie @ May 24 2024, 08:51 AM) impossible to get Rebate from different tier spending. E wallet top up is Shopee Pay and Kiplepay.probably your E-Wallet Spent is incorrect mark Merchant Name TNG Reload from which merchant ? TNG reload pin i bought from RHB apps (only cab buy RM100/ each time) |
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May 24 2024, 01:32 PM
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#5
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Newbie
32 posts Joined: Jun 2016
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QUOTE(sjz @ May 24 2024, 09:26 AM) i think for your case rhb excluded Yes，I know TNG reload pin excluded from cash back calculation.TNG reload pin bought from RHB apps from monthly total spend calculations But shopee pay I top up RM1000 , so it should get 5% cash back , which is RM50 (capped at RM50). But I received only RM35.88. Total E wallet i spent RM1194 : Boost RM20 Shopee pay RM1000 Kiplepay RM174 |
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May 24 2024, 01:37 PM
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#6
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Newbie
32 posts Joined: Jun 2016
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QUOTE(cybpsych @ May 24 2024, 09:28 AM) how much shopeepay and how much kiplepay? Total E-wallet i spent RM1194 :was it shopeepay ~717.60? fyi, kiplepay not in the eligible *selected* ewallets Boost RM20 Shopee pay RM1000 Kiplepay RM174 Total petrol i spent RM311.62 - i get cash back RM37.39, so correct Total TNG reload pin i spent RM1000 Monthly spend : RM2505.62 Cash back received is : RM37.39 + RM35.88 = RM73.27 |
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May 25 2024, 10:02 AM
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#7
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Newbie
32 posts Joined: Jun 2016
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QUOTE(jkngo2003 @ May 25 2024, 08:06 AM) statement date is 22th every month. all posting date is around 10th may. Since few of us feedback the same issue, i guess is RHB system got calculation error....since petrol have get 12 percent rebate and it mean it reach rm2500 minimum spending, why shoppepay rm1000 only get rm11 cashback? |
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Jul 8 2025, 05:41 PM
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#8
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Newbie
32 posts Joined: Jun 2016
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Are there any other bank-issued cards that can be used as a substitute for the Shell card? Thanks
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Aug 10 2025, 05:54 PM
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#9
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Newbie
32 posts Joined: Jun 2016
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QUOTE(sjz @ Aug 10 2025, 10:57 AM) statement 26 july. Same, yet to receive. Dont know when can receive it. May be batch by batch ?not yet getting missing cb |
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Oct 14 2025, 12:57 PM
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#10
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Newbie
32 posts Joined: Jun 2016
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QUOTE(sjz @ Oct 6 2025, 08:03 PM) still haven't receive 26th statement cashback Anyone receive cash back for statement dated 26th Sep ? Thanks |
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Oct 16 2025, 04:25 PM
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#11
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Newbie
32 posts Joined: Jun 2016
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QUOTE(sjz @ Oct 14 2025, 04:36 PM) not yet too. really slow.... Sounds impacted customer like us need give a call to chase againcalled them again, they say what they can do for now, is make a note for the team to escalate the CB crediting  sjz liked this post
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Nov 10 2025, 02:31 PM
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#12
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Newbie
32 posts Joined: Jun 2016
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I still awaiting Sep'25 cashback. Anyone received ?
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Yesterday, 06:26 PM
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#13
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Newbie
32 posts Joined: Jun 2016
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QUOTE(deanccs @ Nov 23 2025, 09:41 PM) Send them above email , received cashback within 3 working days Previously called 2-3 times to follow up Sep cashback , and the latest is customer service says will credit @ Dec statement.issue resolved. Without any report number. can I email to Customer Adovacy department to complaint about it ? |
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