Apr 21 2010, 06:27 PM
QUOTE(Moogle Stiltzkin @ Apr 21 2010, 04:18 PM)
Does the law say that international speed must be 90% or is it only local speed within the country ??? anybody know 
Later i complain they will say some grandma story that international speed no 90% guarantee :/
local speed also no 90% lo Later i complain they will say some grandma story that international speed no 90% guarantee :/
3.4M only for me
Added on April 21, 2010, 6:29 pm
QUOTE(ivzh @ Apr 21 2010, 06:35 PM)
i had mail to help@tm.com.my last 2 week complain about below par internet speed, and there is still no reply, guess i have to file a complain to skmm then...
nexttime direct to skmmno need f*** the help
it is HELPLESS
Added on April 21, 2010, 6:30 pm
QUOTE(wuszhtag @ Apr 21 2010, 05:45 PM)
bro moogle,
when u do speedtest u can choose seri kembangan/penang/etc as location of testing, that is our LOCAL server. by default it will be set to the nearest server
and speedometer, i believe they already in our local.lol
and if u r not getting 4mbps, u can request from them, just use the proper channel like many others already said before in previous replies.
the basic steps is,
1) do a few speedtest and capture the screen.
2) call 100, report that u r not getting the speed u want. I personally advise to do this after 14 days of installation since below 14 days we are tied to the techician warranty. from what i read, most people complain that their technician is the stubborn and hardest part to convince to cap our speed more than 4096. yeah, technician sucks including mine. but some do have good technician which will cap ur speed to 5mb instantly with just one call.
3) after one day, complain to CFM at http://complaint.cfm.org.my/ explaining that u r not getting full speed from the speedtest. attach the screenshot that u got.
4) in most cases, u will receive a call from TM the next day and they will cap ur speed higher than before after that.
complained to cfmwhen u do speedtest u can choose seri kembangan/penang/etc as location of testing, that is our LOCAL server. by default it will be set to the nearest server
and speedometer, i believe they already in our local.lol
and if u r not getting 4mbps, u can request from them, just use the proper channel like many others already said before in previous replies.
the basic steps is,
1) do a few speedtest and capture the screen.
2) call 100, report that u r not getting the speed u want. I personally advise to do this after 14 days of installation since below 14 days we are tied to the techician warranty. from what i read, most people complain that their technician is the stubborn and hardest part to convince to cap our speed more than 4096. yeah, technician sucks including mine. but some do have good technician which will cap ur speed to 5mb instantly with just one call.
3) after one day, complain to CFM at http://complaint.cfm.org.my/ explaining that u r not getting full speed from the speedtest. attach the screenshot that u got.
4) in most cases, u will receive a call from TM the next day and they will cap ur speed higher than before after that.
now is the second day
status show provider replied
but never call me
2molo is third day
dun know how
hope can get 5M
This post has been edited by sg999: Apr 21 2010, 06:30 PM
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