^^Speedtest.net is unreliable lately. Somehow due to the caching applied, although I do not know which side
Compare and contrast



@gto87, I'm from townhouse area, the above is my what my download speed when doing speedtest.

4Mbps doesn't help much nowadays, unless you are loading 20 websites at the same time, which I do once a day.
Youtube is throttled, and you could only get full speed for BT at night. So think about it. But nevertheless, it does make you feel better using 4Mbps

250K is for direct download only IMHO.
I can somehow max the line with some BTing done.

However, a full speed DDL is much much better.
If you manage to get it switch to normal IP, please post the difference.

I do get different SNR readings with different modems
I read that Linksys modems sucks on Streamyx, and I get 30dB on sync, and it drops to 6dB at night.
Used the riger and it's good at around 27 - 30 dB

Funnily, I have the same problem with the 2MB upgrade in my hometown.
I prod further while calling the TM CS and they told me the installer called another number and another person owns the line, even though the login ID is the same.

Which brings to me to the point that how hard could it be for the installer to ask for a higher cap. My 4Mb line is at 4096, and 2Mb is at 2048. I've been calling the installer twice everyday to ask him for a higher cap, he told me that he already "called KL", but my port cap is still the same. He gave me some funny local number to call and the person on the other side didn't even know what is a sync or cap

Anyways, could anyone tell me how to ask for a higher cap, since the CS at 100 always confuses the line speed and the sync speed.

the normal range.
My installer said he's exhausted all his methods and couldn't get my port capped higher, so I had to called 100

I tried to reason with the CS and my phone got cut. He doesn't seem to understand the difference between the sync rate and attainable rate. My line got cut when I ask for level 2 support.

The 2nd time, I ran around the system and hopefully the technician they sent this time is authorized to give me a higher cap.

There's actually a difference between uncapped and a higher cap. Which uncap, would make them misunderstand that you are asking them to uncap your account, which is rather impossible, and why should you ask for an uncap if you paid for 4Mbps. I mean, if you paid for 4Mbps, then your account should be capped at 4Mbps.

On the other hand, asking for a higher cap, at the port, mind you, is what the past few pages of this thread is kinda discussing. Make sure you get your terms correct as the half wits on the other side can easily misunderstand what we are asking them to do.

While this isn't a 4Mbps issue, it is a sync rate issue that prevents us from getting full psseed

After 5 calls to 100, 3 follow up calls, I managed to get my 2Mbps package with a 3Mb sync rate, with about 10dB hit on the SNR. But my previous one was 31dB, so all is good



This post has been edited by kaiserreich: Jan 15 2010, 05:10 PM

Hmm, basically what I mentioned was, in no particular order:

Sync rate set at the speed where max i can reach is 87% of subscribed speed.
Why am I paying so much for 87%? If sometimes 87%, sometimes 100%, its a different case.
If they ask you to handle it at TM point, tell them that this is an IPNOC problem, not TM point.
Tell them the solution to the 87% issue can be solved by increasing the sync rate to either 3mbps or 4mbps. This is important, as in my case, the CS called the NOC, and told me that the NOC set my port to 2mbps, which I told her that I need at least 3mbps to reach subscribed level.

I am not really sure if this could be applied here, but I quoted the Mandatory Standards for Quality of Service (broadband) Determination No.1 2007 section 26.b.ii
Source

Which basically says the ISP needs to provide a minimum of 90% of the subscribed level, to the nearest BRAS. I didn't quote the BRAS part, since I have no idea what are BRAS. I only quoted that when the CS refuted my claim with the 'Company policy' of 80% of the speed. In my case, the CS keeps repeating the company policy, and I asked her to refer to her supervisor whether the IPNOC can help my case or not.

Of course, your mileage may vary.
My installer did help in that that he did want to ask for a higher capped but somehow failed, but promptly explained the issue to the CS when called. This helped my case a lot as majority of the 1st level CS probably thinks sync rate = subscribed package

On a side note, it seems to appear that asking the CS to refer to his/her supervisor is better than telling the CS that you want to talk to the supervisor.

This post has been edited by kaiserreich: Jan 16 2010, 02:03 AM

What was your previous speed with 218.111.x.x ?

My downloads from Europe barely reach 200kbps yesterday night.

So is it safe to conclude that to download from Europe UK, for Tflux/rapidshare etc, you need the normal IP back?

This model is known to have issues with Streamyx, thats why you are getting issues with it.
With this modem+router, my SNR margin would drop to crazily low levels. Probably thats what causing your intermittent sync or something like that.

@mx510

what to attach to ask for a change in IP from 218 to normal
I know you mentioned ping plotter/visual route, but could you please be more specific?

I gets less than 100kb/s on my tFlux service hosted in Europe. The only time i ever breach 300kbps is 5-7am based on my Tomato Graphs. Go figure.
Gonna go back hometown for CNY and test the service kaokao on the 2Mbps before making calls

This post has been edited by kaiserreich: Feb 11 2010, 06:03 PM

Can you link me to the source please? So that I can shove it up their face the next time they decide to shortchange me.

MX510 been complaining since his Flux server is located in Europe. The speed link to there is shitty.
Yours, IIRC, is in the US, of which the 218.111 is good at.

Heck, I can stream Apple trailer 720p on the 4Mbps without much problem, but my Euro based flux subscription was churning out 100kBps during day time on the same 218.111

Each to its own I guess.

Now that you've mentioned it,
I am currently getting 100kBps on youtube with utorrent on, on my 2Mbps line
Whilst the 4Mbps line is getting 60kbps without anything on the background.

@MX510, does your youtube speed improve after switching to 'normal' ip?

no point getting 6mbps cap for 4mbps line IMHO. 5Mbps cap is good enough

Yes u can get fast speedtest, due to peak value, but average is going to be at 4Mbps, since the system would slow you down if you overlimit, and your speed increases after that. The process repeats itself. If you monitor your bandwidth, you'd see a very 'noisy' downloading graph.

I verified it using the BWmonitor on my 2Mbps line capped at 3Mbps

This post has been edited by kaiserreich: Mar 12 2010, 06:06 PM

Good Job for fee reduction.

But I think most of us are waiting for this on the title: "Youtube throttling is removed for all Streamyx packages"

I used a Linksys wag200g before and the SNR margin fluctuates a lot.
The Riger modem gave me much stable SNR margin

I've been experiencing P2P throttle for the past 2 nights.

Before this was 450KB/s smooth sailing. Anyone have similar problems?