Does the law say that international speed must be 90% or is it only local speed within the country ??? anybody know

Later i complain they will say some grandma story that international speed no 90% guarantee :/

The minimum speed (90%) is for local connection only. It only applies to the connection between your home and TM's server.

This post has been edited by Demonic Wrath: Apr 21 2010, 03:23 PM

Can i run a speed test to a local malaysia server not necessarily belonging to tmnut, would they accept that for proof if i get below 90% ???

Do we have any consumer protection for international speed :/ ???

The only thing i use local servers for is thestar and lowyat but that is it

Well, even if you run a speed test to other server, most probably you'll get max speed. But TM will surely tell you to check up on their speedometer.

International speed? "Best effort policy", that's their answer to you. You've even agreed on it when you applied Streamyx. Check your terms and conditions. Yes, although best effort policy originally applies to local connection, now SKMM has ruled that users should get full speed on local servers. If you're not getting, then you can complain.

Most likely you can get max speed if you download with multiple connections. But, please be reminded that all our international bandwidth is shared by thousands of users. So, you might or might not get full speed when you're downloading from international servers. Local servers should guarantee full speed though.

How do we know that they didn't just rig their speedometer to say our connection good all the time? That is why i use speedtest because i don't trust tmnut I will check theirs out to see my result anyway since thats the only one they acknowledge :[ sien.





What best effort? They hardly put much effort into international bandwidth :/ the last i heard all they did was buy a small share in the AAG (asia america gateway) and thats it. Maybe they are still doing ongoing developiment for the international bandwidth for us but i haven't heard anything about it :/


Hardly any local content to download :/ 80-90% local speed is a given. What matters to people these days is international. our MCMC is very like our MACC. They were made to give us the impression that our (the peoples) interests are being looked after, but actually they are only just for show, no action, and only looking out for the businesses and rarely the consumer

Anyway i will keep track of the speed somemore and see how it goes :/ it's only been a day so far...


ps: jdownloader speed is still around 400-460 kb/s using 4 simultaneous connections for a single download. Earlier i recorded 300 kb/s for mirc, i will check that and torrent in a bit

I'm using 175.144.xxx.xx.xx

This post has been edited by Moogle Stiltzkin: Apr 21 2010, 04:30 PM

bro moogle,

when u do speedtest u can choose seri kembangan/penang/etc as location of testing, that is our LOCAL server. by default it will be set to the nearest server

and speedometer, i believe they already in our local.lol

and if u r not getting 4mbps, u can request from them, just use the proper channel like many others already said before in previous replies.

the basic steps is,
1) do a few speedtest and capture the screen.

2) call 100, report that u r not getting the speed u want. I personally advise to do this after 14 days of installation since below 14 days we are tied to the techician warranty. from what i read, most people complain that their technician is the stubborn and hardest part to convince to cap our speed more than 4096. yeah, technician sucks including mine. but some do have good technician which will cap ur speed to 5mb instantly with just one call.

3) after one day, complain to CFM at http://complaint.cfm.org.my/ explaining that u r not getting full speed from the speedtest. attach the screenshot that u got.

4) in most cases, u will receive a call from TM the next day and they will cap ur speed higher than before after that.

My ip i keep getting keeps says my location is borneo :/ but i am actually selangor. Why is that ?

Hm should i even try to call the technician to cap 5mb (give a try), or i wait 14 days then i call 100 ?

This post has been edited by Moogle Stiltzkin: Apr 21 2010, 05:07 PM

i had mail to help@tm.com.my last 2 week complain about below par internet speed, and there is still no reply, guess i have to file a complain to skmm then...

local speed also no 90% lo
3.4M only for me

---

Added on April 21, 2010, 6:29 pmnexttime direct to skmm
no need f*** the help
it is HELPLESS

---

Added on April 21, 2010, 6:30 pmcomplained to cfm
now is the second day
status show provider replied
but never call me
2molo is third day
dun know how
hope can get 5M

This post has been edited by sg999: Apr 21 2010, 06:30 PM

Hey guys.

My technician come today to install the 4mb. Then, by the time he leave, the router still showing downstream = 2048. He ask me to wait for 24 for the activation. And call him if the downstream doesn't change to 4084. Is that true? Normal? I thought it will change immediately?

The directive mentions 90% of maximum speed to the nearest BRAS. I guess in laymen terms, that means to the 1st TM router that you are connected to, maybe the nearest cabinet/exchange?
Any malaysian speedtest server wouldn't be the nearest BRAS

Hi.

Finally mine is up.
With 124. IP

Let see how's the ping latency in foreign servers.
With 1MB...300++ ping.





This post has been edited by Raikkonen: Apr 21 2010, 07:33 PM

got who get 218 ip adress through dynamic?

124ip cannot go china

SNR Margin (dB): 30.1 25.6
Attenuation (dB): 14.0 5.7
Output Power (dBm): 0.0 10.3
Attainable Rate (Kbps): 23776 1128
Rate (Kbps): 4095 507

is my stuff ok??

---

Added on April 21, 2010, 8:50 pmmy skmm complaint in investigation status .... and no tm ppl callling up me again shitz .....

This post has been edited by felixfoo: Apr 21 2010, 08:50 PM

already apply to upgrade to 4mb from 1mb package..
technician come to my house check line then said to wait for another few days..
now capped at 2mb but my modem still in g.dmt mode..
is it normal or need to change it to adsl 2+?

yes need to wait 24hrs for them to activate from 1mbps to 2mbps den finally 4mbps..

almost 1 week already..but still the same..
call the tech few times and he give same answer..wait for few days..

dunno what to do..wait and wait..

I'm lucky I guess.

They came yesterday, today up already.

try to send an email to help@tm.com.my and cc a copy to malay mail .. it is useful to send a copy to media ...