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For more info refer to this website

http://202.71.97.48/streamyx_combo/packages.asp

1.What is Streamyx Combo package?
i. Streamyx Combo package is a package which offers Streamyx broadband Internet access service and includes TM Homeline. Streamyx Combo is a package offering and no separate charge for TM fixed line rental. Customers just need to pay a single monthly subscription fee for both the services.
ii. The prices for Streamyx Combo packages are cheaper than any existing package, whereby customer pays separately for Streamyx and TM Homeline rental.
iii. Streamyx Combo package comes with UNLIMITED broadband usage and with modem.
iv. Details of Streamyx Combo package offerings are as follows:

2) What is the minimum subscription period for Streamyx Combo package?
12 months


3) If I am an existing Streamyx customer, can I change my existing services to Streamyx Combo package?
Yes. To upgrade to higher speed, you can register via any TMpoint outlets or Streamyx authorised resellers. However, you can only downgrade your package at TMpoint outlets.


4) If I do not have a TM Homeline, can I subscribe to Streamyx Combo?
You need a TM Homeline to subscribe to Streamyx or Streamyx Combo package. However, this is also subject to Streamyx service availability at your area.

You can apply for TM Homeline and check if Streamyx service is available at your area at any TMpoint outlets.

Alternatively, you can check for Streamyx service availability by using your neighbour’s TM Homeline number via SMS. Type STX<space><TM Homeline number>, SEND to 33535

E.g. STX 0388888888


5) If I subscribe Streamyx Combo together with TM Homeline, can I terminate my TM Homeline if Streamyx service cannot be offered?
Yes, but you have to settle any outstanding bills on call usage.


6) If I am an existing TM Homeline customer, can I subscribe to Streamyx Combo? When can I start enjoying ZERO charge for TM Homeline rental, which is included in the Streamyx Combo package?
Yes.
You can start enjoying the ZERO charge on TM Homeline rental for Streamyx Combo on the next bill date of your TM Homeline after the activation of Streamyx Combo service.


7) If I’m subscribing to TM Homeline together with Streamyx Combo, when can I start enjoying the inclusiveness of TM Homeline rental for it?
You can start to enjoy the inclusiveness of TM Homeline rental for Streamyx Combo on the next bill date of your TM Homeline after the activation of Streamyx Combo service.


8) Are there any additional charges on top of the monthly charges of Streamyx Combo?
Yes, you will be charged the following one-time charges:

(i) RM75 for Streamyx service activation
(ii) RM88 for Streamyx installation (not applicable to Streamyx-in-a-Box customer).

The normal call usage will also be charged accordingly (if any)


9) What is the warranty period for the modem?
The modem comes with a lifetime warranty.


10) Can I subscribe to any Add Ons after my Streamyx Combo is activated?
YES, you can subscribe to Add On(s) via:

(i) Online SelfCare
(ii) Any TMpoint outlets

BUT, you can only subscribe for Fun Package upon Streamyx Combo registration.


11) When can I enjoy the Voice Plan RM28?
Your Voice Plan RM28 will be effective on the next bill date of your TM Homeline after the activation of Streamyx Combo service.

If you utilise your TM Homeline to make phone calls before such notification(s), your calls will be charged at the normal call rates.

Refer to Question No. 13 on how to check for the TM Homeline bill date.


12) Do all Streamyx Combo packages include TM Homeline rental and Modem with warranty?
YES


13) How do I know the bill date of my TM Homeline?
You may refer to your latest TM Homeline bill or if you have registered online, you can view it via www.TMOnline.com.my website.
Bill sample is as illustrated below:

As highlighted in RED LINE, the bill date for this customer is on the 10th of every month.


14) I am a new customer of the Streamyx Combo package, what are my initial charges?
Your first bill for the Streamyx Combo package will consist of the following charges:

(i) RM75 activation fee
(ii) RM88 installation fee (waived if you subscribe to Streamyx-in-the-Box)
(iii) RM10 stamp duty fee
(iv) 1st and 2nd month subscription fee advance payment.
(v) Call usage (if any)


15) I am a new TM Homeline and Streamyx Combo customer. If Streamyx Combo cannot be delivered to my home, is there any charge for my TM Homeline Rental?
You will have NO RENTAL for the first 3 months only. You will be charged monthly rental RM26 on the 4th month and onwards.


16) I’m a new TM Homeline customer, what are my initial charges?
Your first bill for TM Homeline will consist of the following charges:

(i) RM75 deposit
(ii) RM10 stamp duty
(iii) RM50 connection fee (The charges shall be waived if subscribe together with Streamyx Combo)
(iv) Call usage (if any)


17) Can I subscribe to Voice Plan, Value Added Services or Content & Application without subscribing to any Streamyx Combo package?
NO. The Add On is only applicable for the Streamyx Combo package.


18) Are the rates of Voice Plan RM28 more attractive and give me more savings than normal call charges?
Yes. With just RM28 per month, you will enjoy UNLIMITED calls to any TM fixed line nationwide. You will also enjoy flat rate charge of 25sen/minute for calls to any mobile number and non-TM fixed line nationwide.


19) Is calling a 1 300 number considered as calling a TM fixed line number for the Voice Plan RM28?
NO. Calling to 1-300 numbers will be charged its normal call charge of 4 sen per minute.


20) What about calling to Internet dial up services , 137xx, 600 or 103 for Voice Plan RM28?
Dialing to an Internet dial up services will be charged at 1 sen / minute.

Calls to 137xx, 600 or any other special number is subject to the rate quoted by its own operator.

Calls to 103 will be charged 30sen per call.


21) Is the Service Tax (GST) of 5% chargeable?
It is only chargeable to Voice Plan RM28, but it will not be charged for the Streamyx Combo package.


22) What are the charges for Voice Plan RM28 if I make calls to border phone line numbers, like Brunei and Singapore?
Normal call charges apply. Voice Plan RM28 special rates are only applicable for calls to TM fixed line and Malaysia’s mobile number / non-TM fixed line numbers.


23) Can TM Homeline customers with existing Call Plans change the subscription of the existing call plan to Voice Plan RM28 on top of Streamyx Combo package?
YES. The existing Call Plan will be terminated once you subscribe to Voice Plan RM28 (effective on your next TM Homeline bill date)


24) When and how can I terminate Streamyx Combo package or any of the Add On(s)?
You can only terminate Streamyx Combo service after the minimum subscription period. Penalty will be imposed should you terminate the subscription before the expiry of this minimum period.

Termination of the package can only be done at TMpoint outlets.


25) I am a TM Home Prepaid customer, can I subscribe to Streamyx Combo?
NO. Streamyx Combo is only applicable for TM Homeline customers.

They are few tips getting 4.0 Mbps to your house, ask the technician to come to your house and check ur line capability ( Sometimes TM.Nut won't entertain this ) But i managed to fix 4.0 Mbps even though my house is not in their System for 4.0 Mbps. This will take a lot of effort for them to do it. Do remember u mess be less than 2km from DSLAM to support 4.0 Mbps otherwise it won't work. They will check your ADSL status latency to confirm your line support or not.

This post has been edited by aspire2oo6: Nov 30 2009, 10:58 PM

Congrats on 2nd...

Hope my second 4 Mbps run this week

I hope i get mine this week too. They said my current line will go down for roughly 4 days for testing process. Is that true?

Where you got the information...?

I went apply at tmpoint. The guy told me. He said before the line goes down he will call me to inform me wo.

I tot you got official email or message send by them...

But, let everyone update what happen...

Yea because my line now very stable for 1mbps. I scare after they upgrade my line become like crap. Some of my fren after upgrade their line become horribly bad

Check SNR Margin

If you've a good SNR Margin , say 30-40 , then 4Mbps would be superb. if its like 15-20 , then you'll have issues with 4Mbps....

Is this good?

Type Interleave Path
Status SHOWTIME

Downstream Upstream

Data rate(Kbps)
1024 384

Noise Margin
31 11

Output power(dBm)
50 38

Attenuation(dB)
7 7

how about mine?

--- System Information ---
Vendor: Linksys
ModelName: WAG54G2
Firmware Version: 1.00.17 , 2009-06-02T19:15:44
Boot Version: 1.03
Hardware Version: 0.01

--- DSL Information ---
DSL Driver Version: E.25.41.39
DSL VPI/VCI: 0/35
DSL Status: Showtime
DSL Mode: T1.413
DSL Channel: 64
DSL Upstream Rate: 512000
DSL Downstream Rate: 1024000

Down up
DSL Noise Margin: 24 dB 33.5 dB
DSL Attenuation: 2.5 dB 2.5 dB
DSL Transmit Power: 6.3 dBm 12.3 dBm

--- Wireless Information ---
Wireless Driver Version: 2.1.38
Wireless Status: Enabled
Wireless Standard Channel: 11- 2.462GHZ
Wireless SSID: Sam's Wireless

--- Dynamic Information ---
LAN Mac Address: 00:22:6B:E6:80:4F
WAN Mac Address: 00:22:6B:E6:80:51
Wireless Mac Address: 00:22:6B:E6:80:50

---

If i change to another modem example:dlink or linksys,the SNR margin will be change too?

http://www.ubasics.com/ADSL_Noise_Margin_a...nuation_Numbers

From this website the lower the number the better. The higher the number its bad for Noise margin

and for Atenuation the higher the number the better wo

This post has been edited by aspire2oo6: Dec 1 2009, 01:07 AM

It's the other way around la.......you want high SNR & low Attenuation

---

Added on December 1, 2009, 1:17 amNoise Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)
Relative strength of the DSL signal to Noise ratio. The higher the number the better for this measurement. In some instances interleaving can help raise the noise margin to an acceptable level.

6dB or below is bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with little or no synch problems* (but see note below)
20dB-28dB is excellent
29dB or above is outstanding

* Note that there may be short term bursts of noise that may drop the margin, but due to the sampling time of the management utility in your modem, will not show up in the figures.

Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. This is largely a function of the distance from the exchange. The lower the dB the better for this measurement.

20dB and below is outstanding
20dB-30dB is excellent
30dB-40dB is very good
40dB-50dB is good
50dB-60dB is poor and may experience connectivity issues
60dB or above is bad and will experience connectivity issues

---

Added on December 1, 2009, 1:19 amThat's an excellent figure........


This post has been edited by altimi: Dec 1 2009, 01:19 AM

is mine good?

Data rate(Kbps)
1024 384

Noise Margin
31 11

Output power(dBm)
50 38

Attenuation(dB)
7 7

This post has been edited by aspire2oo6: Dec 1 2009, 01:29 AM

That should be ok...

Huh .. are you guys live near their exchanges? attenuation lower than 10 and SNR better than 30 .. anyway, for me, my SNR & attenuation were worst than your guys have but when they upgraded my line to 4Mbps package, the SNR/attenuation somehow changed to much better values too.. I guess that is why they said that they need to test your line first .. they need to move the port over to better system/connection I guess.

My house from exchange is about 2km, they didn't come to check but just approved the application and do installation.I think they also can check from there.

This post has been edited by crazy_oc: Dec 1 2009, 10:32 AM

This is mine when its on 4Mbps , when i had 1mbps , My SNR margin were higher (obviously)


bossnass15 and aspire2006 , it looks pretty good. aspire2006 , your output power seems to be bit high and your upload seems to be a bit pathetic , so I am not sure if the upload is able to sync at 512Kbps. It may be bit lower or some sort.

Anyway the SNR Margin cannot be too narrow (as in <30 and the noise cannot be more then 10) , then you have a chance to get 4Mbps. Obviously you can beg them to give you 4Mbps with a crappy line , but bear in mind you'll face disconnection. Few of my friends did that , and they don't mind if they get capped at 3mbps or lower then 4Mbps , as they want the IP range for 4Mbps users , as they are gamers mostly , so a better route to US and UK servers would mean a lot for them

Mode: ADSL2+
Line Coding: Trellis On
Status: Connected
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 29.8 30.4
Attenuation (dB): 40.5 21.0
Output Power (dBm): 13.1 0.0
Attainable Rate (Kbps): 12204 1288
Rate (Kbps): 4096 507



Can 4Mb expert look at my statistic?

Prasys,how you get capped at 5?