I called 100 - English - Internet - Products & Service Inquires

I asked on the bandwidth threshold before the capping begins, he kept asking for my account username despite i did not want to give it to him, for i wanted to test him whether they are doing this capping tests on usage or they are doing it on a user selection basis. You see, basic physcology, if they are doing it based on usage quota he can definitely tell me the quota straight away and will not keep asking me for my username.

He kept insisting for my streamyx account username and when i asked why, he said it's for RECORD purposes, so i gave it to him. After a few seconds he told me that my account is not capped at the moment. This shows that he checked my account for the capping status and he lied to me when he said for RECORD purposes

I continue asking him, what is the quota then i will get capped, because if TM is going to implement capping, i will need to know how much is the quota before i get capped to plan my internet usage...

He replied wait for the official announcement sir, we DID NOT TOUCH YOUR ACCOUNT AND YOUR AREA sir, just wait for the announcement.

So, from that i can conclude that,

-The testing is done based on a selection and not based PURELY based on usage. They might select users that download alot, but doesnt mean all heavy downloaders will get cap.

-From what that representative said, it also depends on the AREA.

-There will be announcement on it soon

This post has been edited by andrew9292: Aug 27 2009, 09:34 PM

How on earth are they gonna support 10Mbps when they're struggling with 4Mbps? If they can deliver 10Mbps unlimited for RM220, I'm willing to pay.

exactly this


then whats the point of offering 1/2/4mbps packages?

This post has been edited by Mokuton: Aug 27 2009, 09:36 PM

and when the heck ar they gonna lift the capping on heavy downloaders?? its already 1 week!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

call them and ask them to release you from the cap.

also read my post above for more info about it.

maybe I should call them as well...
cause my internet really damn slow right now...

Finally, my cap gets lifted after two days of continuous scoldings to the 2nd level support managers for not doing their job right and ambiguous explanations from them. What a pain in the arse!

Resolving this issue is worse than my day job supporting my customers. I guessed my blood pressure does go up a lot this whole week....

Before:


After:


If the bandwidth cap is official for Streamyx, I may consider re-evaluating their services again.

When my boss mentioned to us that my company is considering Streamyx ..... I was short breathed for a while.

This post has been edited by geekster129: Aug 27 2009, 09:59 PM

this throttle strategy is thanks to some forum users,they suggest this to one of the minister on live show few months ago without consider that TM will do it to make everyone suffer.

It's a bad decision,as it will give the users stress over their usage.

It also limits what they can do with the internet.

sure r? i bet once u hv stable connection, i would nvr want them to cap urs.

Good for users that do not download.

1024 Kbps is 125 kB/s
Or 1.02 Mbps ::: 0.13 MB/sec

lets just assume that that there are 100,000 users across Malaysia downloading torrent at 125kB/s or 1.02Mbps...

means 100000 x 125kB = 12500000kB

12500000 kB/s is 102400000 Kbps
Or 102400 Mbps ::: 12500 MB/sec

12500MBps = 12.5GBps

streamyx has about 5 million users nationwide if i not mistaken... the calculation above is only for 100,000 users who download torrent together at the same time. What about fellow gamers? fellow youtube-ian? http based downloaders?
Trust me, that figure is not hard to reach. How much bandwidth TM has? How much bandwidth and packet and data can TM's system support before it becomes slowpoke? That we dont know. But it seems very low since they need to implement all this capping.

This post has been edited by andrew9292: Aug 27 2009, 10:18 PM

during the day, i can download fast. at night, i cant. wierd...
was trying to update my nokia phone using nokia software updater.
at 3pm, it can download the updates at 30kb/s. i cancelled cause i wanted to backup my phone data.
now trying to update again, barely moving at 5kb/s...

I thought throttling should be slow during the day, fast at night?? Or am i missing something here

it's either they don't have enough bandwidth or they have enough bandwidth but wanted to reduce and maintain both the CAPEX and the OPEX on their existing infrastructures.

i hope no tmnut management read this news, they may get idea

http://arstechnica.com/tech-policy/news/20...ttp-traffic.ars

Haha My connection recently deteriorated from Stable Full speed to Unstable Capped speed
Everytime turn back on modem connection will dc frequently. Take some time to find the sweetspot and get good stable connection.
Right now I rather have Stable Capped speed than Unstable Capped speed

i called 100...n they seems hide information to subscribers...
1) they know which area, account and capped period
2) they know which area are doing upgrade (network and facilites)
Why dont post it in their websites

2) for upgrade (network and facilites), maybe they implementing latest throttling device? so better dont let others know..lol

I can confirm the area based capping.

I have 2 houses, one in Selangor and another in Negeri Sembilan. I tried connecting to streamyx using the same streamyx account at both houses. The Selangor one is capped to 40kBps (previously I had speeds of up to 180kBps), while the Negeri Sembilan one is not capped (max 180kBps).

Hmm, looks like you having the same case here with me.
Yes, I notice that from 830pm - 1230am + ..my line speed is totally crap..roughly 30-40kpbs or lesser. and surfing net is kinda slow. once after 1am my speed returns back to normal till the next day 830pm again. Is either is congested during that hour or streamyx just somehow capped every or most of 1mb user bandwidth during this hour based my assumption

Kudos to TMnet for coming up with another hare-brained scheme to throw our broadband experience back to the dinosaur ages. Where people around the world are embracing media rich content over the internet, TMnet has yet again manage to find ways to limit ours. In fact they shouldn't even call this broadband, but "high speed" dial up instead since we're liable for every single MB over the internet