When you submitted termination request online, was your contract already expired? i just want to know if the contract needs to have expired when you submit a termination request online for them to counter offer you with SWU 5.0. My contract expires on Nov 17.

I tried to submit a termination request online but got an "Unknown Error" after it said Checking Eligibility For Termination. So I guess you can only submit a termination request after the contract expires.

I tried to submit a termination request online but got an "Unknown Error" after it said Checking Eligibility For Termination. So I guess you can only submit a termination request after the contract expires.

Best do it at unifi centre which I did.

Too much hassle and risk with the online termination …

best do it at unifi centre you have buy postpaid sim card totally waste

no risk with the online termination tm will call you then get offer then no need take postpaid sim card

Yeah true, unifi centre have their own KPI so kinda like rm39x3 months then terminate it..

If you encounter error, better submit via Live Chat, i had 2 accounts, one of the accounts is unable to submit all the time no matter how many times you tried.

How to submit through live chat ya?
I see a few like Maya ( not sure what this use for) etc

Yeah true, unifi centre have their own KPI so kinda like rm39x3 months then terminate it..

The agent on the call will clearly mention that:
- Everything in your existing package will stay, including 500mbps, 600 minutes free call
- New 24 months contract will start on the day the rm90 package activated
- Package will activate within 1 week from the call
- Everything in your existing package will stay even after the new contract period ends, including the new price
- You will get Disney+ Hotstar account and password access for 12 months. After 12 months, it will automatically terminate if you don't renew it. There is no automatic renewal. No need credit card info too.
- You cannot downgrade or terminate within contract period, otherwise penalty will impose
- You can upgrade or add add-on options at anytime, no penalty for upgrade

Then the agent will ask: adakah anda faham?
You have to answer: faham

is there any ongoing campaign or promo by Unifi? why suddenly i get a free upgrade from 500 to 800mbps?
i'm still using original DIR-850L, so it's kind of useless.

Already more than 1 wk but no changes after accepting the offer. Contacted via Maya on last Saturday, hoping it can accelerate the process, but still no progress.

How long between req to terminate n they call fr offer?
Mine 2 days already no calls

Cloudflare problem again

How to terminate? Can we do it instantly instead of 3 months? 🤣

I just drobpy UNIFI Shop and tell them to change my package and it is upgraded within 4/5 hours..

39x3 might sounds paying extras but they gimme Unifi Box (FOC)..so I am ok with it..

Online termination can try, but they told me the management will assess your payment records and contract history plus their terms (at that point)...prior to that..

They can just terminate your line without calling, so I didnt wan the hassle..

And again today, they send cloudflare-dns.com to blackhole lol.
Now all using cloudflare-dns.com as DoH will keep getting DNS error because heavy packet loss.