Any 1 facing it or issues with account ? Changed with few browser as well.
I'm pretty sure the contract has expired.
Or the site still under maintenances ?
Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!
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 Jul 17 2025, 08:53 PM
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#1
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Junior Member
229 posts Joined: Jan 2009  
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Attempt to terminate couple of times via Unifi Selfcare Portal today, still error...
Any 1 facing it or issues with account ? Changed with few browser as well. I'm pretty sure the contract has expired. Or the site still under maintenances ? |
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Aug 26 2025, 08:51 PM
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#2
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Junior Member
229 posts Joined: Jan 2009
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Mine initial with the terminate request a month ago. All the TM marketing call reached but cannot answer. All Hang out directly after answer it. Asked for diagnostics for very long time still no answer given.
 Both phone number from unifi mobile 1 cant answer as well.  Already escalate like 6 ticket every time did 2-3calls attempts , all hang out right after answer.  QUOTE(terrytong99 @ Aug 26 2025, 04:21 PM) Hi Sifus, l have requested terminate my unifi through web portal on 12.08.2025, yesterday unifi has called me but l missed, will they call me again or they will straight away cancel my request? Better to live chat with them ask them escalate next call next day. So you don't have to wait so long time. |
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Nov 6 2025, 02:13 PM
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#3
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Junior Member
229 posts Joined: Jan 2009
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QUOTE(XeactorZ @ Nov 4 2025, 10:27 PM) same, change my account number to new one which also starts from 7 Log in via https://myaccount.unifi.com.my/digital/lotus/Chat with live agent, told me to wait few more days Nearly 1 weeks had passed, don't even saw my account under unifi app or unifi website (user before and after march 17 2025)  (New Home Broadband <<< New Account Now For Unifi Home Broadband subscribers FROM 17 March 2025 Existing Home Broadband >>Previous ONE For Unifi Home Broadband subscribers BEFORE 17 March 2025) You are now unbind from old account login methods. Then link your IC in this portal via the profiles page. It should appear with your new account info here now. |
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Nov 9 2025, 03:28 PM
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#4
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Junior Member
229 posts Joined: Jan 2009
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QUOTE(mikey8811 @ Nov 8 2025, 02:29 PM) I tried to submit a termination request online but got an "Unknown Error" after it said Checking Eligibility For Termination. So I guess you can only submit a termination request after the contract expires. If you encounter error, better submit via Live Chat, i had 2 accounts, one of the accounts is unable to submit all the time no matter how many times you tried. |
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