anyone suffering from either slow connection or DNS probe error when using cloudflare secure DNS?

Hi sifus

I have an issue here:

Newly subscribed to UNIFI 500Mbps
2 in 1 Modem Router provided: Fiberhome Combo box AX3000
Own router: TP-Link Wifi 7 BE400

1. Connect the Unifi modem router, Login to 192.168.0.1
2. Change the Unifi modem router to Bridge mode
3. Make sure the LAN Port 1 from the Unifi Modem/Router is connected to the TPLink BE400 WAN port.
4. Reset the TP-Link router
5. Connect the TP-Link router and Login in to 192.168.0.1.
6. Set up the PPPoE ID and Password following the Unifi router.
7. Changed my tplink's IPTV/VLAN to Mode: Malaysia Unifi
8. Managed to get internet, but the top speed is about 90Mbps only

Which part could be wrong?
Troubleshoot tried:
- Change to a different Ethernet cable
- Switch off TP-Link auto traffic control
- Reset and set up all over again

dealing with Unifi CS is a pain in the ass. so slow.

Maybe same as this. Solved with another ONU. Probably a bug when in bridge mode.

https://forum.lowyat.net/topic/5538744/all

direct connection to fiberhome modem router, what speed you are getting? forget about tp-link first, you want to narrow down the problem first

Been like this for months lol
They wont fix it

wow you like crap router original DIR-850L you may downgrade 500Mbps RM90 enough for you

Before adding the router, directly connecting to the fiberhome modem router can get up to 500Mbps, 5GHz, and stand beside it

100% Fiberhome AX3000 problem!
Last week my router gone, tm came and give me this combo thing.
Just use it alone no issue, but i try to mesh/bridge with my other D-link router the speed always 100M max...

suggest to get a standalone modem and connect your TP-link as main router.
this combo thing not user friendly...

then is very obvious lor, either the fiberhome is not meant for bridge mode, or the TP link didn't live up to its standard, or there is configuration at the fiberhome or tp link that is not configure up to the maximum potential!

Tried to cancel the Unifi mobile but was offered 6 months free no contract

Hi sifus, Wta if walk in to unify now what’s the best deal that can negotiate for under rm100 that don’t require you to sign up for postpaid plan?currently out of contract too.

This post has been edited by RiriRuruRara: Nov 13 2025, 02:45 PM

Same here.
Just have to remember to cancel before the free period expires.
Till now the Unifi Mobile SIM card is still untouched.
Should have insisted on cancelling it then.

my termination request still Unassigned after 5 days; is there a way to speed up?

This post has been edited by ycs: Nov 13 2025, 04:27 PM

Cancel at shop or cancel via Unif universe apps ya?

This post has been edited by swanlover: Nov 13 2025, 08:11 PM

no, they will call within 30 days, just be patient.

need to go kedai TM, i cannot find a way to cancel in app

Connecting LAN Port 2 from the Fiberhome Combo box to the router’s WAN port may help you regain 500 Mbps speed. I have tested this setup and it worked for me.

Received call last Wed, until today I didn't receive any follow-up emails or calls. My Orders and Activites in portal also empty with no new request

Used their chat support yesterday to check on the status.... in the end just opened another report for me

How to check cloudflare-dns.com will send to black hole?

So it's better to use Google DNS then?

why? whats going on?