will there be a request appearing under 'My Orders' or 'My Activities'?

Yes on website, but on app delay several hour
But me is walk in, check back screenshot is show on my order

You mean you have gone through 4 broken Skyworth?
That's a lot of broken hardware in less than a year.

When you said reboot loop, you mean once it happen then it is stuck?
- or -
Do you mean it just randomly reboot?

If change to new start with 7 then how about the old account number ?
No longer in use and just start paying the bill with the new account number and forget about the old number ?

Do you mean by call 100?
I tried but it mentioned that my area is effected and will be done tmr. But dint mentioned any callback if issue still occur.

Wondering if is there other way? If in app, is it ask in Maya (I think Maya is the virtual adsitance ?, if so how do I get the real human)?

But if ask the chat, will it backfire or call 100 is the best options here ?

Wait other ppl asnwer, as my acc number still same, last bill just prorate

Left 11 months of contract for 300mbps SWU4.0 @ RM119 / month (free first 6 months)

Just checked... still no request appearing. Not sure whether request made over phone have more delay...

Log in via https://myaccount.unifi.com.my/digital/lotus/
(New Home Broadband <<< New Account Now
For Unifi Home Broadband subscribers FROM 17 March 2025

Existing Home Broadband >>Previous ONE
For Unifi Home Broadband subscribers BEFORE 17 March 2025)
You are now unbind from old account login methods.
Then link your IC in this portal via the profiles page.

It should appear with your new account info here now.

The CS request my email, then they help me login and managed to show new plan with new account number start with 7 under swu 5.0

I got conflicting responses about SWU 5.0 500 Mbps for RM 90 offer. My contract expires mid Nov. I walked into KLCC Unifi Centre over the weekend and asked about it. They said they previously had that offer bundled with a Unifi Mobile thing that I believe was highlighted here. However, they said their HQ told them they were not able to offer it anymore at the centre. To get the SWU 5.0 500 Mbps for RM 90 offer, you need to have a competitor submit a transfer request and then TM's retention team will call to make you that offer.

Today, I called 100 to ask about it and they said they do not know anything but that SWU 5.0 500 Mbps for RM 90 offer was only available at TM Point outlets on a walk in basis.

Anybody else have that response?

It is probably logistically easier to submit for online termination after the contract ends as some of you have done here, to get the SWU offer rather than go through a competitor transfer request if that is the case.

You can request termination now, no need to wait until your contract ends. Only a few days to go anyway. 2-3 months will be also considered by them.

But if like anything more than 6 months, they won't offer you.

I also jus walked in n ask Tm,no such offer as said mine already low 119 fr 500mb

Astro fibre is also having offer of rm90 for 500mnps speed now. Have yet to get detail if bundle with existing astro plan.

Just wondering will the performance be the same as current unifi?

Hi, congrats on the upgrade, just wanna know how many days for them to upgrade after u agreed with the SWU deal? If not mistaken mine was this Monday but still no changes of internet speed and the package name in unifi app

Depends on the TM point outlet, some outlet acknowledge such offer but they will force u to take postpaid sim as extra bundle. Majority of the outlets will pretend they unaware of SWU plans.

everyday dinner time lag ??

load website slow

Anyone have insight that,
If TM mentioned only 1 router (router + modem)
they have tp link and dlink

which would be better to get?
also if I want to retain back the router 1 device and modem 1 device,
how should I do it ya?
As i see that of combo, will be bad.

This post has been edited by LuckyLim: Nov 6 2025, 08:32 PM

as here mention many time, if old still working, no need choose, take from installer as backup, no need set anything
unless ur BTU is too old, set bridge mood like me, use back own router

Oh can just take the installer no need exchange ?
Wondering if dlink or TP-Link better, I using the unifi ( no brand)