Use online method, no postpaid thingy.

Go to TMPoint, depends on your luck, you will get:
- No offer
- Got offer, but need to subscribe postpaid
- Got offer and no need to subscribe postpaid

Yep, same incident happened to me, at klcc brand, which they share nonsense. Although showing them this lowyat forum as prove, they didn't bother, they given 2 option, either force to take their postpaid for 2 months to get swu 5.0 rm 90 for 500mbps or either you required to have transfer id from competitors.
So end up the outlets didn't assist on anything, i submitted termination request to switch to digi fiber then next day the other team called me, to offer rm 90 for 500mbps.
They just purposely don't let customer easily get swu 5.0 with cheaper price.
So best method is either submit tranfer to other telco fiber or submit termination online then you only will receive counter offer. Otherwise those outlet is subjective and want sales only.
Especially klcc flashship outlet, many drama shown.
Many condo at kl area, celcomdigi fiber offered rm 90 for 500mbps, unifi still with most expensive price which loot from customer, this is really unethical business, dishonest and overpriced of current broadband price.

When you submitted termination request online, was your contract already expired? i just want to know if the contract needs to have expired when you submit a termination request online for them to counter offer you with SWU 5.0. My contract expires on Nov 17.