Read thru whole thread here, all talk about same thing, even just last page

Requested termination on 21st, received call from Unifi today asking for confirmation of termination and counter offer. First only mentioned 500mbps at RM90, I had to pushed the fellow if got anything else only then he offered 1 year Disney Hotstar. Funny thing is more than two hours later only I received an SMS stating Unifi agent will contact me shortly to validate my request and give best offer......
Tunggang terbalik SOP.....

Now wait and see how soon they swap the package and send me a new router.

I also jus walked in n ask Tm,no such offer as said mine already low 119 fr 500mb

The agent on the call will clearly mention that:
- Everything in your existing package will stay, including 500mbps, 600 minutes free call
- New 24 months contract will start on the day the rm90 package activated
- Package will activate within 1 week from the call
- Everything in your existing package will stay even after the new contract period ends, including the new price
- You will get Disney+ Hotstar account and password access for 12 months. After 12 months, it will automatically terminate if you don't renew it. There is no automatic renewal. No need credit card info too.
- You cannot downgrade or terminate within contract period, otherwise penalty will impose
- You can upgrade or add add-on options at anytime, no penalty for upgrade

Then the agent will ask: adakah anda faham?
You have to answer: faham

is there any ongoing campaign or promo by Unifi? why suddenly i get a free upgrade from 500 to 800mbps?
i'm still using original DIR-850L, so it's kind of useless.

How long between req to terminate n they call fr offer?
Mine 2 days already no calls