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 Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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Yoooo
post Nov 26 2025, 12:29 AM

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QUOTE(tng55 @ Nov 25 2025, 09:13 PM)
i am still 500Mbps my contract is ended still no getting 800Mbps
my upload speed 100Mbps

i paying RM119 500Mbps for old SWU 3.0 contract end 7 november 2025 look already over 2 years
i wont take SWU 5.0 500Mbps RM90 lol

my contract ended still paying RM119 but i don't get free upgrade 800Mbps
*
May I know how to get SWU 5.0 500Mbps with RM90?

Thanks
tng55
post Nov 26 2025, 12:31 AM

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QUOTE(hsbb @ Nov 25 2025, 11:33 PM)
Thanks.. mine 800/50. Something wrong at olt maybe.
*
ohhh you may report TM OLT wrong configured by TM
tng55
post Nov 26 2025, 12:32 AM

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QUOTE(Nagashiro @ Nov 26 2025, 12:10 AM)
Today my BTU broke. Paying 129 for 300mbps. Is the stywithunifi still valid ?

TM ask me to replace but and reset contract 24 months. Heck no, not even my fault they gave lousy unit.
*
try report MCMC
tng55
post Nov 26 2025, 12:35 AM

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QUOTE(Yoooo @ Nov 26 2025, 12:29 AM)
May I know how to get SWU 5.0 500Mbps with RM90?

Thanks
*
you need request terminate unifi portal then wait few days or few weeks TM will call you they will ask why terminate you must tell i got called from astro offering 500Mbps RM90 then TM will give you unifi offer SWU 5.0 500Mbps RM90 settle
ycs
post Nov 26 2025, 09:10 AM

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managed to get the RM90/500mbps yesterday, got call after 2 weeks, 5-7 days to activate SWU and Disney hotstar
TongCN
post Nov 26 2025, 09:37 AM

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QUOTE(ycs @ Nov 26 2025, 09:10 AM)
managed to get the RM90/500mbps yesterday, got call after 2 weeks, 5-7 days to activate SWU and Disney hotstar
*
With contract habis as per-requisite ?
ycs
post Nov 26 2025, 09:41 AM

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QUOTE(TongCN @ Nov 26 2025, 09:37 AM)
With contract habis as per-requisite ?
*
dont know if its required, but my contract expired 2 weeks ago
TongCN
post Nov 26 2025, 09:58 AM

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QUOTE(ycs @ Nov 26 2025, 09:41 AM)
dont know if its required, but my contract expired 2 weeks ago
*
Thanks

As some ppl with less than 6 months can request previously using "termination" method by switch to another ISP
YoungMan
post Nov 26 2025, 10:14 AM

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QUOTE(tng55 @ Nov 25 2025, 01:06 PM)
ohhh ok no longer AX73 hmm
*
Tell him buy Asus router.

QUOTE(tng55 @ Nov 25 2025, 09:13 PM)
i am still 500Mbps my contract is ended still no getting 800Mbps
my upload speed 100Mbps

i paying RM119 500Mbps for old SWU 3.0 contract end 7 november 2025 look already over 2 years
i wont take SWU 5.0 500Mbps RM90 lol

my contract ended still paying RM119 but i don't get free upgrade 800Mbps
*
Kesian. Cheap price also don't want.

Jjuggler
post Nov 26 2025, 10:20 AM

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QUOTE(YoungMan @ Nov 26 2025, 10:14 AM)
Tell him buy Asus router.
Kesian. Cheap price also don't want.
*
Probably he is afraid if 500Mbps assigned with CGNAT, similar to how 300Mbps users kena.
Rainings
post Nov 26 2025, 12:16 PM

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QUOTE(fruitie @ Nov 25 2025, 10:30 PM)
Kesian. smile.gif

So your theory didn't work then.
*
SWU package is not really a general public knowledge. Unless you are in unifi fb group or online forum like here.
My Sister unifi package expired for more than a year, no call, no offer from TM, paying around RM129 or 139 for 300mbps iirc.
She "almost" opt for 3 years unifi iPad package, because she saw the xhs post mentioning renew unifi for 3 years get free iPad.
"Why not take it if it's free? Free is the best!"
Until I told her she is getting ripped off and realize SWU package existed. My cousin not aware as well.

This dude logic is sweat.gif :
"nah bro, I an''t going to get the secretive cheaper package. Because later TM "SURE" will convert all 500mbps to private IP. I will just wait TM to "retain" me and offer me higher tier package and continue to get private IP, I'm smart, hehe checkmate TM! rclxs0.gif ".

While sitting there just like the rest of the general public with contract expired, paying higher price some even slower speed.
This dude logic: "one day TM sure will offer me 800mbps and I'm guaranteed private IP icon_rolleyes.gif".

TM bank account stonks devil.gif .
This dude bank account moneyflies.gif
abc456
post Nov 26 2025, 12:53 PM

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Hi guys,already submitted for cancellation online since 28 last month.Check no contract already..still no call from them..looks like they are not calling back.May consider the SWU5 but can i get it through tmservice point?Or have to wait for their call?
fruitie
post Nov 26 2025, 12:56 PM

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QUOTE(Rainings @ Nov 26 2025, 12:16 PM)
SWU package is not really a general public knowledge. Unless you are in unifi fb group or online forum like here.
My Sister unifi package expired for more than a year, no call, no offer from TM, paying around RM129 or 139 for 300mbps iirc. 
She "almost" opt for 3 years unifi iPad package, because she saw the xhs post mentioning renew unifi for 3 years get free iPad.
"Why not take it if it's free? Free is the best!"
Until I told her she is getting ripped off and realize SWU package existed. My cousin not aware as well.

This dude logic is sweat.gif :
"nah bro, I an''t going to get the secretive cheaper package. Because later TM "SURE" will convert all 500mbps to private IP. I will just wait TM to "retain" me and offer me higher tier package and continue to get private IP, I'm smart, hehe checkmate TM! rclxs0.gif ".

While sitting there just like the rest of the general public with contract expired, paying higher price some even slower speed.
This dude logic: "one day TM sure will offer me 800mbps and I'm guaranteed private IP icon_rolleyes.gif".

TM bank account stonks devil.gif .
This dude bank account moneyflies.gif
*
No, his logic is he pays more so TM will not convert his to private IP while the rest of us who pay less will have higher chances to be converted to private IP. The thing is TM won't bother how much you are paying, if it is affects 500Mbps, it will affect all. Seems like simple logic like this is hard to be understood by "some people".
Rainings
post Nov 26 2025, 01:22 PM

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QUOTE(fruitie @ Nov 26 2025, 12:56 PM)
No, his logic is he pays more so TM will not convert his to private IP while the rest of us who pay less will have higher chances to be converted to private IP. The thing is TM won't bother how much you are paying, if it is affects 500Mbps, it will affect all. Seems like simple logic like this is hard to be understood by "some people".
*
user posted image

Interesting
user posted image

It's okay, all SWU enjoyer contract already counting down and he can continue to wait TM offer him 800mbps and private IP.
Contract expiring date 20 months left. flex.gif
tng55
post Nov 26 2025, 02:23 PM

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QUOTE(Jjuggler @ Nov 26 2025, 10:20 AM)
Probably he is afraid if 500Mbps assigned with CGNAT, similar to how 300Mbps users kena.
*
yes you are correct smile.gif
ycs
post Nov 26 2025, 02:37 PM

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QUOTE(abc456 @ Nov 26 2025, 12:53 PM)
Hi guys,already submitted for cancellation online since 28 last month.Check no contract already..still no call from them..looks like they are not calling back.May consider the SWU5 but can i get it through tmservice point?Or have to wait for their call?
*
login to unifi and check your MyActivity, you should see the status
TongCN
post Nov 26 2025, 02:41 PM

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Eh, btw, the current one SWU 5.0 @ RM90/month for 500mbps doesn't free 6 months anymore ?

* not like paying 18 months out of 24 months previously
fruitie
post Nov 26 2025, 02:45 PM

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QUOTE(TongCN @ May 29 2025, 10:10 AM)
Hold on, the new SWU 5.0 doesnt free 6 months ? Unless i missing somewhere, hmm..

RM90 * 1.06 * 18 months = RM1,717.20
Lol ... so called hidden zone.
*
QUOTE(TongCN @ May 29 2025, 03:40 PM)
Ok, updated my database
Ouch, kinda bummer without free 6 months
I also victim of the SWU 4.0 + Unifi mobile RM39
But after 3 months using and wanna cancel, i saw that there is this 6 months free - no contract offer by them (New user , port in user)

I try my luck and asked them and they approved me.
On Tuesday 27th May, i walked in and asked to terminate my unifi mobile but cannot on spot.
Must wait for retention team called which they called yesterday and offered me another 6 months free :\
However, my previous 6 months haven't finished, so the retention team asked me to call again next before ending.
*
QUOTE(TongCN @ Nov 26 2025, 02:41 PM)
Eh, btw, the current one SWU 5.0 @ RM90/month for 500mbps doesn't free 6 months anymore ?

* not like paying 18 months out of 24 months previously
*
You already asked before and we answered you no free 6 months.
joeblow
post Nov 26 2025, 03:07 PM

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QUOTE(fruitie @ Nov 26 2025, 02:45 PM)
You already asked before and we answered you no free 6 months.
*
If no free 6 months, so the next best SWU5.0 is 100Mbps rm79 plus 6 mths free and 24 mths contract?

I was long time Unifi subscriber previously, but had to terminate because new place doesn't have unifi coverage. Lately my new place has Unifi coverage (and Maxis and Time), possible to get a better deal with switch over? Anyone had similar experience? Current switch over package not attractive, might as well get the basic 100Mbps free 3 mths 24 mths contract (rm89). Alternately the switch over package only 100Mbps free 6 mths but 36 mths contract or 300Mbps free 6 mths 24 mths contract. I don't need anything more than 100Mbps actually since only streaming in 4k max, mostly only HD.
TongCN
post Nov 26 2025, 03:12 PM

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QUOTE(fruitie @ Nov 26 2025, 02:45 PM)
You already asked before and we answered you no free 6 months.
*
Hehe, ya but wanna make sure again after another 6 months cause middle who knows Unifi U-turn XD

This post has been edited by TongCN: Nov 26 2025, 03:13 PM

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