once submitted the request for termination, it give out the request number right, how do i check ya?
I tried to check on my activities, but it is not there?
(I scare they called out my request without me knowing)

Also could I call tm and give them the request number so that they able to call me ?
how should it be done ya ?

Yo welcome back. What happen? Sudah rosak?
He got the D-Link connected to Cisco Meraki MX67.
Skyworth connected to Unifi Express 7.

If I remember correctly, we have the same model sk-g7220. I wonder what is the issue.

Try to check from Unifi web portal.

Ya I tried to check, but not able to see,
Could you let me know which section you able to check?

Wait bro, it’s not that I don’t like paying RM90 for 1gbps, I already mentioned that the telemarketer clearly stated the package offered to me was 500mbps (2 year of free 1gbps speed) at RM159. I have no issue paying RM159 per month, that’s the price I agreed to. So why are you implying that I’m rejecting rezeki? If RM159 is what I agreed upon (akad), but then suddenly I’m given 1gbps at RM90 due to some error, isn't that Haram? If you take something that doesn’t belong to you, you should correct it or at least inform them and get their agreement on the changes and not duduk diam2 saja

But again, what I’m pointing out here isn’t about wanting 1gbps for RM90, I’m complaining that I didn’t even get the correct 1gbps package at RM159 and TM will probably will not change it and made me stuck at 500mbps/RM90 package. And take note that the 500mbps with a free 1gbps speed upgrade for 2 years at RM159 is under the SWU 5.0 package, which is only offered to customers who are out of contract. Since I’m now stuck with the 500mbps/RM90 plan and my contract has been renewed for another 2 years, I obviously can’t switch to that SWU 5.0 package anymore during this period. For your information, the normal price for the 1gbps package is RM249, not RM159.
I suppose you can’t change it, since when you switched to the 500mbps/RM90 package, your contract was renewed for another two years. The 1gbps/RM159 package is part of the SWU 5.0, which is only available to customers without ongoing contract, so you wouldn’t be eligible to subscribe to it.

You dont need to get swu with unifi, now maxis direct offer 159 1gb

same, change my account number to new one which also starts from 7

Chat with live agent, told me to wait few more days

Nearly 1 weeks had passed, don't even saw my account under unifi app or unifi website (user before and after march 17 2025)

You dont need to get swu with unifi, now maxis direct offer 159 1gb

Raised online termination at 15 Oct, ticket created in the system at 16 Oct.
TM called in at 23 Oct and asked bout the reason of termination then told them have offer from Astro for 500mbps rm90.
The TM staff will tell you that Astro one is not permanent, but Unifi can offer the same package permanently.
Then just accept the offer, and they will start to read the TnC and then just tell them setuju then everything settled.

which package? I though 1gbps maxis priced at RM249? are there any requirement to get that 1gbps maxis package at RM159?

f you are Maxis user, you will see this offer pop up from occasionally in Maxis app or get call. I saw the offer for 30th anniversary, 159 but price back to 249 after 2 years.

- Go to https://selfcare.unifi.com.my/
- check My activities at the bottom

reboot loop now... last time the unifi technician also say the dlink is better more stable.... i got total 4 piece shitty sk router....

Thanks, I checked but no open request, others are all closed
Which I create last time. ( I also clicked inside to double check, but it's just technical issue with wifi slow, not the service request for termination)

So which means if I request the terminaton, it will show under my activities with the request number?

I got a call from 016 and 03 but it's not the 2 number that unifi provided when I request the terminaton.
Do you think it's them and they cancelled my request as I dint pick up?

Are you requesting them to change back to your old account number? Is that possible? I currently have two accounts, and it’s quite troublesome to monitor both since I have to open two different apps.

1. Submitted cancellation request on 15 Oct via portal

2. Didn't receive any calls for 2 weeks. Called helpline on 31 Oct requesting them to call back regarding my cancellation. Agent say will note my request.

3. Today (5th Nov) finally received call. Ask why cancel etc... just said since contract ended I wanted to consider other options for cheaper plan, and mentioned Astro 500mbps @ rm90 as example. The agent only ask whether I already signed up for Astro, then proceed to offer 500mbps for rm90 also. Didn't ask for transfer id or any verification (only IC verification and TnC agreement to proceed with new plan)