QUOTE(cyberic @ Apr 24 2025, 04:56 PM)
how about website? cannot view annual bill?Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!
Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!
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Apr 24 2025, 10:13 PM
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#1
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All Stars
31,607 posts Joined: Aug 2010 |
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May 23 2025, 07:13 PM
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#2
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All Stars
31,607 posts Joined: Aug 2010 |
QUOTE(fruitie @ May 23 2025, 02:10 PM) Just get the Astro TV and Astro Fiber bundled for RM 90 - 500Mbps. Then, UniFi will contact you once you have the transfer ID. I got subscribe Astro, but my unifi 3.0 swu contract until around September If no Astro, then sorry this will not work. Then just select this will do?? ![]() |
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May 23 2025, 11:58 PM
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#3
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All Stars
31,607 posts Joined: Aug 2010 |
QUOTE(fruitie @ May 23 2025, 10:10 PM) Wait few more months will try it QUOTE(joshhd @ May 23 2025, 11:02 PM) I got subscribe Astro, Ya, will try around August on this, thanks for the heads up If you already have an existing Astro subscription, then yes, select that option will do (as what you highlighted in the image). but my unifi 3.0 swu contract until around September Terminating your Unifi SWU will incur penalty, isn't it? I suggest you wait till about August first (1 month before your Unifi contract expires) then only you try this. asus router should had no issue setup with astro fibre right? |
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Jun 9 2025, 05:21 PM
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#4
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All Stars
31,607 posts Joined: Aug 2010 |
QUOTE(sixshot @ Jun 5 2025, 10:24 PM) Contract finish already. Previous package unifi 300mb, free pro upgrade to 500mb. Was paying rm129 monthly. after 2 years contract end still RM 90?I just walked in, said my contract finish ed. Straight to the point said wanna switch plan to swu 5.0, 500mb @ rm90. Initially, the staff said price is rm139, free 6months. Then i said, haritu kwn sy baru tukar plan 500mbs @ rm90. She check system, straight away said ok cannn. LoL No STD for this plan. SWU plan only for existing customer whose contract already expired. No other t&c as im aware off. Renew contract 2 years + must take unifi mobile postpaid for 3 months @ rm39. But i read some forumer said no need to wait 3 months, can cancel already. Since, i already paid for the 1st month, gonna wait until next month before cancelling the postpaid. |
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Jun 9 2025, 07:50 PM
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#5
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31,607 posts Joined: Aug 2010 |
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Jun 10 2025, 01:44 PM
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#6
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31,607 posts Joined: Aug 2010 |
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Sep 17 2025, 10:00 PM
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#7
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31,607 posts Joined: Aug 2010 |
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Sep 17 2025, 10:04 PM
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#8
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31,607 posts Joined: Aug 2010 |
QUOTE(olivur @ Sep 17 2025, 10:03 PM) twitter and reddit been atrocious past few days around these times even with the gilded 175 prefix for me Use vpn just slightly better olivur liked this post
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Sep 18 2025, 04:55 PM
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#9
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All Stars
31,607 posts Joined: Aug 2010 |
QUOTE(doomed151 @ Sep 17 2025, 11:39 PM) a bit off topic here, just try to open the game to see the persona 5 collabbeen stuck entering game lot of times, gave up open it QUOTE(goskype @ Sep 17 2025, 11:45 PM) Internet is really unusable right now, is something happening to TM?, I can't even load images but on VPN it's a little better. I use proton vpn, been try connect to malaysia or singapore server also just slightly better *I using adguard dns goskype liked this post
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Oct 4 2025, 05:09 PM
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#10
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All Stars
31,607 posts Joined: Aug 2010 |
Back from tmpoint
Told them received offer from astro fiber, then told me to show them Whatsapp which i don't have Keep insist said only hq can make swu 5.0 offer Later will submit termination |
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Oct 4 2025, 05:25 PM
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#11
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All Stars
31,607 posts Joined: Aug 2010 |
QUOTE(PJng @ Oct 4 2025, 05:15 PM) Back on jun, i don even mention astro, i just say my friend got such offer, can i apply it? They had become smarter which a lot people use this way to get the offerYeah after around 2 month later here ppl say need show astro offer ID, or try terminate QUOTE(ZeneticX @ Oct 4 2025, 05:23 PM) I think trick is try to find if any friends have that offer, ask them forward you on WhatsApp Last week I went same outlet, at least the staff told me to subscribe postpaidOr if anyone here got Astro offer on WhatsApp can PM me also But today i didn't meet that staff, hence straight said received from Astro Then insist me show Whatsapp This post has been edited by XeactorZ: Oct 4 2025, 05:27 PM |
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Oct 4 2025, 06:27 PM
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#12
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All Stars
31,607 posts Joined: Aug 2010 |
QUOTE(kwss @ Oct 4 2025, 06:12 PM) You must definitely try termination method. You are paying RM136.75 for 300Mbps. If they terminate your account for real, you can get fiber from U mobile at cheaper price. You can also call up your mobile telco and see if they have any bundle pricing for your current plan. QUOTE(totally_skint @ Oct 4 2025, 06:15 PM) Can hardly count as the easiest as it may take a week or more to get counteroffer from them. If TM call back for termination confirmation, just mentioned received better offer from others provider?It's more like the laziest method What if they ask for transfer ID again? |
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Oct 5 2025, 09:49 PM
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#13
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31,607 posts Joined: Aug 2010 |
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Oct 6 2025, 07:52 PM
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#14
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All Stars
31,607 posts Joined: Aug 2010 |
QUOTE(laihuhng @ Oct 6 2025, 06:59 PM) Don't need one. I've just gotten my SWU5.0. How long you didn't receive response from them?- I submitted termination like everyone else did. - Received no response from Unifi. - Proceed with Live Chat. Asked them to get a telemarketer to call me. Told them that I wish to assess if I still want to attach to UNIFI as my contract has ended. I told them my package was too expensive RM380++ (2gpbs Pro Upgrade + Ultimate Max Pack). Others are offering far affordable packages. No proof was given to them. They never asked one too. - In less than 15min, received a call from the telemarketer. Settled with RM159 (6mths waiver, 24mths free speed upgrade to 1gbps, 6mths Disney + STD20). - Done. Good luck to you. |
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Oct 11 2025, 04:11 PM
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#15
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All Stars
31,607 posts Joined: Aug 2010 |
QUOTE(iXora.ix @ Oct 11 2025, 10:40 AM) Just to update my swu 5 journey what you tell them when you receive a call from TM?Request to terminate on last friday. Received call yesterday. officer is 500mbps rm 90 just like everyone get. But i request got 100mbps since only parent live. Got rm 79,free 6 month and hotstar 1 year Still awaiting they call me back |
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Oct 15 2025, 10:31 AM
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#16
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31,607 posts Joined: Aug 2010 |
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Oct 23 2025, 11:31 AM
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#17
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31,607 posts Joined: Aug 2010 |
but nextdns require an account right? as the setting only works for 7 days
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Oct 28 2025, 08:23 PM
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#18
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31,607 posts Joined: Aug 2010 |
received email said package change to swu 5.0
but login my account in unifi website, no plan appear (I choose both existing and new home broadband) same goes to login to myunifi app, also nothing any idea what wrong? |
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Oct 28 2025, 08:32 PM
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#19
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31,607 posts Joined: Aug 2010 |
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Nov 4 2025, 10:27 PM
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#20
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QUOTE(joehann @ Nov 4 2025, 05:22 PM) That’s exactly what I’m wondering too. My new account number now starts with 7 after switching to the SWU 5.0 package. Why did they need to change the account number in the first place? And now my old account has disappeared from the MyUnifi app and need to access through their Unifi UniVerse app as per attached SS. same, change my account number to new one which also starts from 7Chat with live agent, told me to wait few more days Nearly 1 weeks had passed, don't even saw my account under unifi app or unifi website (user before and after march 17 2025) |
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