same like one of my plans. went in to TM Point, they have the 500Mbps for RM90 but won't let me upgrade for less monies.

Mine same, 100mbps 129 before tax, free upgrade to 300mbps 2023
Now using 500mbps 90

Huh?
Why take less for the same price?
Is there some hidden advantage to taking 300 for 90 over 500 for 90?

Back from tmpoint

Told them received offer from astro fiber, then told me to show them Whatsapp which i don't have

Keep insist said only hq can make swu 5.0 offer

Later will submit termination

Last week I went same outlet, at least the staff told me to subscribe postpaid

But today i didn't meet that staff, hence straight said received from Astro
Then insist me show Whatsapp

Why Unifi terminated my account without calling for validation? Is there any way to reactivate terminated account?

Requested for termination on 17th Jul 2025 for SWU 5.0 then received sms from Unifi.
RM0 Unifi: Hi Valued Customer. Our agent will contact you shortly to validate your request and given best offer special JUST FOR YOU! T&C apply.

But no call after 2 weeks then I requested for termination again on 5th Aug 2025 then received the same sms again.

I tried live chat a few times to expedite my case and hope that they will call me asap but still nothing from them.

Then until recently 2nd Oct 2025 I tried to live  chat again to check the status of my case. No updates and asked them if Unifi termination can be done in live chat, and cs said NO.

But then the next day 3rd Oct 2025 my account was terminated. Then I quickly live chat cs for confirmation, and yea my account was terminated and cs said terminated account is not allowed to be activated anymore.

Anyone has the same experience or know how to resolve this issue?

You must definitely try termination method.
You are paying RM136.75 for 300Mbps.
If they terminate your account for real, you can get fiber from U mobile at cheaper price.
You can also call up your mobile telco and see if they have any bundle pricing for your current plan.

Nope.

Easiest is really apply Astro. Unifi will quick quick call you, no need to terminate, no need to wait long long time.

When Unifi call you, you make your decision to choose to stay or to go ahead with Astro. After all, same price RM90 500 Mbps.

ZeneticX Niuminoid
https://www.allo.my/
Go check availability. Maybe got service.

astro rm90 for 500mbps (although need bundle with astro channel package)

CelcomDigi rm90 for 500mbps / rm110 for 1gbps

That CelcomDigi RM110 how to get ?
What is the term ?

Don't need one. I've just gotten my SWU5.0.
- I submitted termination like everyone else did.
- Received no response from Unifi.
- Proceed with Live Chat. Asked them to get a telemarketer to call me. Told them that I wish to assess if I still want to attach to UNIFI as my contract has ended. I told them my package was too expensive RM380++ (2gpbs Pro Upgrade + Ultimate Max Pack). Others are offering far affordable packages. No proof was given to them. They never asked one too.
- In less than 15min, received a call from the telemarketer. Settled with RM159 (6mths waiver, 24mths free speed upgrade to 1gbps, 6mths Disney + STD20).
- Done. Good luck to you.

Wait and see your account number remain same or change to new start with 7,

Yes on website, but on app delay several hour
But me is walk in, check back screenshot is show on my order

Just checked... still no request appearing. Not sure whether request made over phone have more delay...

If tm already called and offer 500mbps for rm90, and the ticket requested for termination is nowhere to be seen in the self-care portal, how to track tho?

So after receiving the call on Wed afternoon to confirm switch to SWU... until now I checked under My Activities and My Orders still nothing. Is this normal? Just worried they missed out my request or something

Exactly same situation of me right now.

Called me last friday week ago promise will get my contract renew with swu 5.0 with free disney within 48 hours. Until now no change no sms no email.

Unifi starting to scam people that trying to terminate acc?

no weekend wont count
maybe monday or tuesday or wednesday will be updated