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 Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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failed.hashcheck
post May 4 2025, 11:27 PM

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Soo whats up with TM tonight?
my connection on 500mbps

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another day of regretting switching to tm dry.gif

This post has been edited by failed.hashcheck: May 4 2025, 11:27 PM
karenzayn
post May 5 2025, 08:23 AM

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A bit radical question
Anyone ever tried having 2 ISP on a single apartment unit?

e.g Time + Unifi

bcoz i want to bring my unifi from Kuching to KL and at Kuching install Maxis fiber eheheh

This post has been edited by karenzayn: May 5 2025, 09:11 AM
totally_skint
post May 5 2025, 09:52 AM

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Are we getting a new MSAP this year?
The last one was in 2023 and was to last for two years.
go626201
post May 5 2025, 10:02 AM

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QUOTE(totally_skint @ May 5 2025, 09:52 AM)
Are we getting a new MSAP this year?
The last one was in 2023 and was to last for two years.
*
Should be revise in 2026.
Jjuggler
post May 5 2025, 11:12 AM

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QUOTE(go626201 @ May 5 2025, 10:02 AM)
Should be revise in 2026.
*
If it does, then better to wait my contract to end on Jan 2026. I want to know the overall new pricing structure and pick the best, else if SWU6.0 is offered along.
TubeNRibbon
post May 5 2025, 11:50 AM

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I just back from TM point to request for Swu 500Mbps unfortunately they mentioned no such plan with rm90
tng55
post May 5 2025, 01:09 PM

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QUOTE(TubeNRibbon @ May 5 2025, 11:50 AM)
I just back from TM point to request for Swu 500Mbps unfortunately they mentioned no such plan with rm90
*
you need apply astro fiber 500mbps get transfer ID request then unifi will offer RM90 500Mbps
gastacopz
post May 5 2025, 01:20 PM

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QUOTE(TubeNRibbon @ May 5 2025, 11:50 AM)
I just back from TM point to request for Swu 500Mbps unfortunately they mentioned no such plan with rm90
*
its not publicly available..common knowledge amongst here
Inferno_Angel
post May 5 2025, 01:59 PM

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QUOTE(TubeNRibbon @ May 5 2025, 11:50 AM)
I just back from TM point to request for Swu 500Mbps unfortunately they mentioned no such plan with rm90
*
U need to bring transfer request (port-out) with you and show it to them...
YoungMan
post May 5 2025, 03:57 PM

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QUOTE(Jjuggler @ May 5 2025, 11:12 AM)
If it does, then better to wait my contract to end on Jan 2026. I want to know the overall new pricing structure and pick the best, else if SWU6.0 is offered along.
*
Surely will be delay, maybe towards end of 2026 for ISP to implement MSAP.
jasontanky
post May 5 2025, 09:21 PM

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QUOTE(tng55 @ May 5 2025, 01:09 PM)
you need apply astro fiber 500mbps get transfer ID request then unifi will offer RM90 500Mbps
*
if we are not existing subscriber, just apply through the official website? The RM139 (Entertainment RM49.90+ 500Mbps RM90) plan?

Can we cancel the Astro subscription immediately after they counter offer us?

This post has been edited by jasontanky: May 5 2025, 09:22 PM
tng55
post May 5 2025, 09:24 PM

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QUOTE(jasontanky @ May 5 2025, 09:21 PM)
if we are not existing subscriber, just apply through the official website? The RM139 (Entertainment RM49.90+ 500Mbps RM90) plan?

Can we cancel the Astro subscription immediately after they counter offer us?
*
you don't need ASTRO
just astro fibre RM90 without TV Pack
jasontanky
post May 5 2025, 09:32 PM

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QUOTE(tng55 @ May 5 2025, 09:24 PM)
you don't need ASTRO
just astro fibre RM90 without TV Pack
*
Is there such plan? I cannot find in the website, any guide?
joshhd
post May 5 2025, 10:50 PM

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QUOTE(jasontanky @ May 5 2025, 09:21 PM)
if we are not existing subscriber, just apply through the official website? The RM139 (Entertainment RM49.90+ 500Mbps RM90) plan?

Can we cancel the Astro subscription immediately after they counter offer us?
*

if we are not existing subscriber, just apply through the official website? The RM139 (Entertainment RM49.90+ 500Mbps RM90) plan?
Yes correct.

Can we cancel the Astro subscription immediately after they counter offer us?
You can't cancel immediately because there's 24 months contract once the Astro service is activated. If the service is not even activated, then no contract la...

Why not you try call Unifi customer service, pretend and tell them you want to terminate Unifi service because you want to switch over to Astro Fibre's 500Mbps RM90 plan as it is cheaper.
Do not start the conversation by proactively ask them things like "What offers do you have for me?".
You can create stories like you're facing "financial difficulties" if you want.

Let's say if they didn't offer you 500Mbps RM90, then just say something like "It's okay, I'll apply for Astro Fibre", then end the call.
Wait for 1-2 days, see whether anyone from TM calls you back and really offer you 500Mbps RM90 or not (probably their other teams would takeover your case? I dunno, just guessing).

If you or anyone tried this and really works, do let us know here. biggrin.gif
Because it is easier than you apply Astro Fibre online, and somemore need to pay upfront payment of RM49.99*, and also perform eKYC there (upload IC all those), etc.

*RM49.99 is because of Astro One: Entertainment Pack, but it will offset on your upcoming Astro bill, if you really become Astro customer lah
QUOTE(tng55 @ May 5 2025, 09:24 PM)
you don't need ASTRO
just astro fibre RM90 without TV Pack
*

No... The 500Mbps RM90 offer you see on Astro website, actually requires Astro TV subscription.

Astro no longer offers standalone Astro Fibre service anymore.
fruitie
post May 5 2025, 11:37 PM

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QUOTE(tng55 @ May 5 2025, 09:24 PM)
you don't need ASTRO
just astro fibre RM90 without TV Pack
*
Wrong information. It needs to be bundled with Astro packages.
YoungMan
post May 6 2025, 10:20 AM

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QUOTE(tng55 @ May 5 2025, 09:24 PM)
you don't need ASTRO
just astro fibre RM90 without TV Pack
*
Without Astro you cannot get Rm90 for 500mbps. That's why the broadband is cheap, as it is a bundled service together with Astro.
joehann
post May 6 2025, 02:42 PM

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QUOTE(joshhd @ May 5 2025, 10:50 PM)
if we are not existing subscriber, just apply through the official website? The RM139 (Entertainment RM49.90+ 500Mbps RM90) plan?
Yes correct.

Can we cancel the Astro subscription immediately after they counter offer us?
You can't cancel immediately because there's 24 months contract once the Astro service is activated. If the service is not even activated, then no contract la...

Why not you try call Unifi customer service, pretend and tell them you want to terminate Unifi service because you want to switch over to Astro Fibre's 500Mbps RM90 plan as it is cheaper.
Do not start the conversation by proactively ask them things like "What offers do you have for me?".
You can create stories like you're facing "financial difficulties" if you want.

Let's say if they didn't offer you 500Mbps RM90, then just say something like "It's okay, I'll apply for Astro Fibre", then end the call.
Wait for 1-2 days, see whether anyone from TM calls you back and really offer you 500Mbps RM90 or not (probably their other teams would takeover your case? I dunno, just guessing).

If you or anyone tried this and really works, do let us know here.  biggrin.gif
Because it is easier than you apply Astro Fibre online, and somemore need to pay upfront payment of RM49.99*, and also perform eKYC there (upload IC all those), etc.

*RM49.99 is because of Astro One: Entertainment Pack, but it will offset on your upcoming Astro bill, if you really become Astro customer lah
No... The 500Mbps RM90 offer you see on Astro website, actually requires Astro TV subscription.

Astro no longer offers standalone Astro Fibre service anymore.
*
Tried this with 6 month contract remaining for my 500mbps account. But they dont offered me that 500mbps RM90 package and only offered all SWU5.0 package. I go for 100mbps - RM79, 12 month free disney and 6 month free bill. I can always upgrade speed later on after that 6 month free bill.
totally_skint
post May 6 2025, 03:25 PM

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QUOTE(joehann @ May 6 2025, 02:42 PM)
Tried this with 6 month contract remaining for my 500mbps account. But they dont offered me that 500mbps RM90 package and only offered all SWU5.0 package. I go for 100mbps - RM79, 12 month free disney and 6 month free bill. I can always upgrade speed later on after that 6 month free bill.
*
You downgraded while still under contract?
joehann
post May 6 2025, 03:50 PM

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QUOTE(totally_skint @ May 6 2025, 03:25 PM)
You downgraded while still under contract?
*
Yes, I applied for termination through Unifi Self Care, so this is considered counter offer from unifi. I also asked the representative about any penalties from the remaining contract. He confirmed that there wouldn’t be any penalties, as this falls under the SWU 5.0 offer.

Previously, I was on the SWU 3.0 package, 500Mbps with Aneka - RM149 and later switched to the SWU 5.0 package with 100Mbps. When I first signed up for SWU 3.0, I received a 6 month free bill. So, in total, I would get about a year of free bill from the start of the SWU 3.0 plan until the supposedly end of contract period in October 2025.
Inferno_Angel
post May 6 2025, 04:17 PM

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QUOTE(joehann @ May 6 2025, 03:50 PM)
Yes, I applied for termination through Unifi Self Care, so this is considered counter offer from unifi. I also asked the representative about any penalties from the remaining contract. He confirmed that there wouldn’t be any penalties, as this falls under the SWU 5.0 offer.

Previously, I was on the SWU 3.0 package, 500Mbps with Aneka - RM149 and later switched to the SWU 5.0 package with 100Mbps. When I first signed up for SWU 3.0, I received a 6 month free bill. So, in total, I would get about a year of free bill from the start of the SWU 3.0 plan until the supposedly end of contract period in October 2025.
*
I didn't know its possible to get SWU when u try to terminate...

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