I just back from TM point to request for Swu 500Mbps unfortunately they mentioned no such plan with rm90

Yes, I applied for termination through Unifi Self Care, so this is considered counter offer from unifi. I also asked the representative about any penalties from the remaining contract. He confirmed that there wouldn’t be any penalties, as this falls under the SWU 5.0 offer.

Previously, I was on the SWU 3.0 package, 500Mbps with Aneka - RM149 and later switched to the SWU 5.0 package with 100Mbps. When I first signed up for SWU 3.0, I received a 6 month free bill. So, in total, I would get about a year of free bill from the start of the SWU 3.0 plan until the supposedly end of contract period in October 2025.