if we are not existing subscriber, just apply through the official website? The RM139 (Entertainment RM49.90+ 500Mbps RM90) plan?
Yes correct.

Can we cancel the Astro subscription immediately after they counter offer us?
You can't cancel immediately because there's 24 months contract once the Astro service is activated. If the service is not even activated, then no contract la...

Why not you try call Unifi customer service, pretend and tell them you want to terminate Unifi service because you want to switch over to Astro Fibre's 500Mbps RM90 plan as it is cheaper.
Do not start the conversation by proactively ask them things like "What offers do you have for me?".
You can create stories like you're facing "financial difficulties" if you want.

Let's say if they didn't offer you 500Mbps RM90, then just say something like "It's okay, I'll apply for Astro Fibre", then end the call.
Wait for 1-2 days, see whether anyone from TM calls you back and really offer you 500Mbps RM90 or not (probably their other teams would takeover your case? I dunno, just guessing).

If you or anyone tried this and really works, do let us know here.
Because it is easier than you apply Astro Fibre online, and somemore need to pay upfront payment of RM49.99*, and also perform eKYC there (upload IC all those), etc.

*RM49.99 is because of Astro One: Entertainment Pack, but it will offset on your upcoming Astro bill, if you really become Astro customer lah
No... The 500Mbps RM90 offer you see on Astro website, actually requires Astro TV subscription.

Astro no longer offers standalone Astro Fibre service anymore.

They promote this offer to those existing Astro TV subscribers.
But new customers also can enjoy the same when they sign up Astro Fibre + TV subscription bundle.

The device that you experience high latency in gaming, are you using WiFi or LAN cable?
If it's WiFi, what is the WiFi frequency channel?

And what is your WiFi router brand and model now?

Well, if your building has TIME Fibre coverage, then just go for it

I got subscribe Astro,
If you already have an existing Astro subscription, then yes, select that option will do (as what you highlighted in the image).

but my unifi 3.0 swu contract until around September
Terminating your Unifi SWU will incur penalty, isn't it?
I suggest you wait till about August first (1 month before your Unifi contract expires) then only you try this.

Which reminds me... jasontanky Have you tried to contact Unifi customer service and tell them like what I suggested earlier?

Is your Unifi currently under any contract?

asus router should had no issue setup with astro fibre right?
You can use third party router to configure for Astro Fibre.
Normally, Astro installers will configure the Astro Fibre router through auto provisioning. If it somehow isn't working, then they'll manually configure PPPoE username and password.
You can ask for the credentials from the installer, or by contacting customer service.

Astro Fibre uses VLAN ID 630 for Internet.

Huh? What makes you say so?

That's not true. This may be some technical issue with either your Astro account or your Astro box, rather than the ISP itself.
Let's discuss this on a dedicated thread about Astro here: https://forum.lowyat.net/topic/4574137

So what did you do?
Your My Astro works fine now?

So what you did? You call customer service and tell them you want to terminate Unifi because you want to switch to Astro Fibre 500Mbps RM90, or how?

I think the reason they didn't ask you to sign up whatever Unifi Mobile postpaid 39 nonsense on the spot like what the TM agent did to jacktiew is because you specifically mentioned Astro, which jacktiew didn't (according to his post).

And then on the next day, which is after you've agreed to the SWU plan of 500Mbps RM90, another Unifi agent called you and tried upselling their Unifi postpaid 69 plan with a free phone to you. Whether you agree or not, it's okay, because "at least they've tried".

I think that's a very smart move of them. Imagine that they got to know that you "got an offer from Astro" (whether it's true or not, it doesn't matter) and then they make it mandatory for you to bundle it with their Unifi Postpaid plan upon accepting their SWU offer of 500Mbps RM90... If they do this to you, there's a higher chance that you might reject their SWU offer altogether because they require you to bundle with Unifi postpaid plan (although no contract) while Astro Fibre actually don't do such bundling mobile postpaid plan nonsense. They need to make it convincing that their retention offer is better than the other ISP first.

So that's their strategy that they want you to agree to stay on their service first, then only upsell you another different offer later, especially after you mentioned Astro to them.

Well played, TM

Retention offers like Unifi SWU are constantly changing. Whatever offers you see last month, may be replaced with new offer today.

I suspect the postpaid is additional stuff that the centre adds on to gain more sales.
Who doesn't want their KPI to look nice...?
Can share what did you say to the staff?
Maybe, you tell them "I got a call from an agent from another provider, offering me 500Mbps RM90. I don't want to tell you which ISP is it."
Perhaps that would help?

Any particular reason why you don't want to mention Astro?

This post has been edited by joshhd: May 26 2025, 06:59 PM