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 Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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YoungMan
post Apr 23 2025, 09:55 AM

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QUOTE(ineser @ Apr 23 2025, 09:16 AM)
Long way, V43. Expecting new SWU?
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There's already SWU 5.0. Expect it to last for a while.
YoungMan
post Apr 23 2025, 07:59 PM

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QUOTE(tng55 @ Apr 23 2025, 11:48 AM)
mine SWU 3.0 300Mbps but upgraded 500Mbps Pro upgraded
but i don't get 800Mbps  cry.gif
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Still not thankful you can get 500mbps for Rm119?
YoungMan
post Apr 24 2025, 10:01 PM

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QUOTE(tng55 @ Apr 24 2025, 09:24 PM)
here you read https://forum.lowyat.net/index.php?showtopi...ost&p=111514935
tm also give RM90 for 500Mbps

mine 500Mbps RM119 so cheap but tm offer you RM139 look extra RM20 hike lol
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Go terminate like he did, then maybe you can nego for the Rm90 offer.
YoungMan
post Apr 25 2025, 11:41 AM

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QUOTE(deanitro @ Apr 24 2025, 10:36 PM)
That case, she was paying RM129 for 500mbps + ultimate pack + disney?

Seriously? So cheap!

Mine is RM99 for 300mbps without any tv package.
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Hahaha, it's already known practice that Unifi has 101 pricing for each plan, mainly to please their old customers.

QUOTE(tng55 @ Apr 24 2025, 10:55 PM)
my contract not ended i wanted 2Gbps offer RM1xx LOL
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Lol. Maybe become TM staff and get staff promo then. If 500mbps rm119 is already hard to get, what makes you think you can get 2gbps for Rm1xx, unless you got insider cable?
YoungMan
post Apr 29 2025, 08:16 AM

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QUOTE(ahboy99 @ Apr 28 2025, 11:59 PM)
may i know why i'm getting strict nat while checking on call of duty?
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If you are using 300mbps and below plan, you got private IP which is cg-nat.
YoungMan
post May 3 2025, 09:23 AM

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QUOTE(Lahaha @ May 3 2025, 12:46 AM)
How do you guys usually do to get Unifi to "counter offer" you with a better deal if you want to threaten to terminate and jump ship to other ISP?

I am happy with them so far, my contract has ended and I wanted to downgrade to the most basic package since it is for my parent's place and they don't use up the 500Mbps (RM139/month) and I have already moved out from their place.

I get the part that RM89 for 100Mbps maybe for new customers (24months contract). I am fine with paying RM99 for 100Mbps but I don't get why I am hit with another 24months contract when I did not benefit from their "promo" of RM89/month.

How do you guys talk to them to make them try to counter-offer? Talk to them on the phone? Livechat? Visit TMpoint?
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1. visit Tmpoint and nego for SWU plan.
2. try to get a transfer ID to port out to other provider, example Astro broadband. Usually Tm will try to counter offer, and you can nego the price.
3. Request for termination through online, and wait for them to call up for counter offer.
Regardless which method you choose, once you accept any offer you'll be recontract for another 24 months.
YoungMan
post May 5 2025, 03:57 PM

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QUOTE(Jjuggler @ May 5 2025, 11:12 AM)
If it does, then better to wait my contract to end on Jan 2026. I want to know the overall new pricing structure and pick the best, else if SWU6.0 is offered along.
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Surely will be delay, maybe towards end of 2026 for ISP to implement MSAP.
YoungMan
post May 6 2025, 10:20 AM

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QUOTE(tng55 @ May 5 2025, 09:24 PM)
you don't need ASTRO
just astro fibre RM90 without TV Pack
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Without Astro you cannot get Rm90 for 500mbps. That's why the broadband is cheap, as it is a bundled service together with Astro.
YoungMan
post May 6 2025, 08:02 PM

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QUOTE(joehann @ May 6 2025, 02:42 PM)
Tried this with 6 month contract remaining for my 500mbps account. But they dont offered me that 500mbps RM90 package and only offered all SWU5.0 package. I go for 100mbps - RM79, 12 month free disney and 6 month free bill. I can always upgrade speed later on after that 6 month free bill.
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As expected, there are 101 pricing. It all depend on luck whether you can get Rm90 for 500mbps.
YoungMan
post May 7 2025, 08:48 PM

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QUOTE(Human Nature @ May 7 2025, 05:46 PM)
Hi, I applied for Unifi via online and received an email saying need to pay upfront fee of RM88 upon installation. I asked the live chat agent, apparently it is for port demand or booking fee.

What fee is this and is this applicable to everyone that apply for unifi installation?

Also which is the correct app to use, Unifi UniVerse or MyUnifi?
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If you applied through agent, some of them have upfront fee that you must pay during installation. The fee is paid to TM, not to agent.
To ensure no upfront fee, please apply at Tmpoint.
YoungMan
post May 8 2025, 02:47 PM

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QUOTE(TongCN @ May 8 2025, 02:33 PM)
Let me know if u success smile.gif

I still have 17 months lol
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With 17 months left, you better just stay on and wait for SWU 6.0. Do not ever try to terminate, as they can also play back by imposing remaining months penalty which is a lost for you.
YoungMan
post May 10 2025, 11:24 AM

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QUOTE(tng55 @ May 9 2025, 09:41 PM)
yes i already saw fb group he paying RM129 for 100Mbps got speed bump 300Mbps then again speed bump 800Mbps

mine is RM119 500Mbps i don't get 800Mbps  cry.gif  cry.gif  cry.gif
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You need to pay 129 then maybe got chance to get 800mbps like him
QUOTE(tng55 @ May 10 2025, 10:31 AM)
he paying RM129 for 100Mbps got speed bump 300Mbps then again speed bump 800Mbps

lol RM10 different funny they give 800Mbps  cry.gif
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You tak bersyukur for that price plan? I'm sure many want 500mbps for rm119.

This post has been edited by YoungMan: May 10 2025, 11:26 AM
YoungMan
post May 11 2025, 08:31 AM

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QUOTE(neekun @ May 10 2025, 12:25 PM)
Technician came and configure his Telekom combo router and modem , at first few round still not able to get the  full upload speed.  Then he was asked to hard reset his combo device and reconfig, and test again also not getting full upload speed. Only a round 280mbps is the max can get.  Then he called again to Telekom and they did a hard reset on Telekom end and eventually the upload speed is 420mbps which is ok. But when plug back into my Asus gt-ax11000 the upload speed was only 200mbps. 

Based on technician, if using Telekom supplied combo device, Telekom can "tag" the device at their end so ensure speed is ok. I don’t understand what this means. In directly, are we not supposed to use our own router in order to get the full upload speed? Btw, my down load speed is 940mbps and it is fine.
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I think what the technician trying to say is that TM can monitor and do any necessary adjustment on their ONU remotely. Try push them to escalate the case again, hopefully can be solve.

QUOTE(kwss @ May 10 2025, 09:09 PM)
syahpian neekun
The speed drop is fixed in v2.0.3 itself so it must be other problem already.
Since your old ONU works, why not just use it? The extra 100Mbps download speed is really that significant for you?
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It has to be significant, otherwise TM can just close 1 eye and not do anything.
YoungMan
post May 11 2025, 08:28 PM

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QUOTE(countingcrows @ May 11 2025, 03:16 PM)
Me sked join Maxis 😁

*
Well, one way is to push a complaint to MCMC. They purposely do this to make Maxis or other provider a bad ISP.
YoungMan
post May 14 2025, 02:00 PM

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QUOTE(ycs @ May 14 2025, 12:20 PM)
300mbps, do you still get public IP?
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QUOTE(tahfeikei @ May 14 2025, 01:25 PM)
why some ppl who go to these places never mention their phone was erased?
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No. Only 500mbps and above.
YoungMan
post May 14 2025, 09:03 PM

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Maybe slightly out of topic.
Are we allowed to dismantle old TM copper cable that was used for previous streamyx and landline? Do we have to call TM to come and remove those cable? How about temporary removing the TM fibre cable due to house renovation, what is the proper process if any.
YoungMan
post May 15 2025, 09:49 PM

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QUOTE(kwss @ May 15 2025, 03:01 PM)
I removed them twice. Once when renovating my front yard. Another time when doing some small renovation in my living room.
They are just quick disconnect cable. At least that's how mine is.
I keep them in zip lock bag and seal them tight with rubber band while disconnected.
Use alcohol swab to clean both side before reconnecting.
*
You remove the whole thing from outside to your house? I'm talking about removing the whole TM cable, not just the part that connect to modem and fibre wall socket. Also the old copper cable used for landline.
I want to rewire the fibre after reno, to place my modem at certain place.
YoungMan
post May 16 2025, 02:18 PM

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QUOTE(MillkTea93 @ May 16 2025, 01:44 PM)
Which plan offer public ip?
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500mbps and above plan.
YoungMan
post May 16 2025, 10:17 PM

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QUOTE(richtrons @ May 16 2025, 05:07 PM)
if I want to walk in to ask for the SWU, can i do at Unifi store or must be tmpoint?
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Unifi store KLCC can. Other than that need to go Tmpoint.

QUOTE(Jas2davir @ May 16 2025, 06:12 PM)
Anyone recently have Unifi 2gbps "free" upgrade then their line is fucked?

I had an email on sunday of upgrade then till today my line can barely reach 90mbps. Opened a ticket and they've been "escalating" here and there for past 6, days im on the verge of jumping ship to maxis if this shit keeps up.

Just learnt today that there is an ipad promo for upgrading line, which i got screwed out of the option of taking up since they upgraded my line...
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Got iPad promo, sure recontract 24 months already. Your option is to call 100 and screw them, or report direct to MCMC.
YoungMan
post May 17 2025, 10:49 AM

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QUOTE(tng55 @ May 17 2025, 09:44 AM)
you wrong i know iPad promo recontract 36 month lol
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Thanks for correcting me. Yes usually device contract is 36 months. It's too late if he wants to switch provider.

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