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 Unifi Air, is it good?

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SUSpakji
post Dec 3 2019, 12:54 PM

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QUOTE(wolf1991 @ Dec 3 2019, 09:39 AM)
Thanks for your suggestion but to clarify I am not maxis fiber user. Ya in forum I saw some complaint regarding maxis fiber performance but surprisingly I have some friends and family using it and they said no problem so far.

I guess they have both happy and unhappy customer, just that only those unhappy will complaint and make it seem like a lot of people complaining while those happy with it just been quiet.

BTW, currently I am unifi air user but if one day I decided to sign up for home fiber, I don't mind give maxis fiber a chance if they are giving good value.
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up to you sign up for home fiber maxis so you friend using maxis home fiber still no problem then you take it

jsnhoh
post Dec 3 2019, 01:11 PM

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QUOTE(wolf1991 @ Dec 3 2019, 09:39 AM)
Thanks for your suggestion but to clarify I am not maxis fiber user. Ya in forum I saw some complaint regarding maxis fiber performance but surprisingly I have some friends and family using it and they said no problem so far.

I guess they have both happy and unhappy customer, just that only those unhappy will complaint and make it seem like a lot of people complaining while those happy with it just been quiet.

BTW, currently I am unifi air user but if one day I decided to sign up for home fiber, I don't mind give maxis fiber a chance if they are giving good value.
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Maxis is using TM fibres backbone, so technically, there are no different between maxis and unifi. Only difference is when u encounter problem, u need to wait for both parties to fix for u which may caused further delay .
ming0000
post Dec 4 2019, 07:39 PM

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Unifi Air first month bill RM122.80? Not RM79?
dadurtyz
post Dec 6 2019, 01:03 PM

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Im existing streamyx user, has been called to upgrade my streamyx to unifi air RM79/month since no coverage for regular unifi.
So far the speed is good. Previously with 8mb speed.

user posted image

This post has been edited by dadurtyz: Dec 6 2019, 01:03 PM
ray8426
post Dec 6 2019, 02:20 PM

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QUOTE(dadurtyz @ Dec 6 2019, 01:03 PM)
Im existing streamyx user, has been called to upgrade my streamyx to unifi air RM79/month since no coverage for regular unifi.
So far the speed is good. Previously with 8mb speed.

user posted image
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wah... very nice..... rclxms.gif

My area no coverage for unifi air, but upon my testing can up to 40mbps some time.....
regular fall under 14-15mbps...... i also take.... a least better than streamyx

sle7in
post Dec 6 2019, 08:14 PM

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Hi, anybody know if the unifi Air coverage different than unifi mobile? i check 4g coverage from unifi mobile website, there is 4g network at my area, but when go to check unifi air 4g coverage, there is no coverage at my area.
dadurtyz
post Dec 6 2019, 08:38 PM

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QUOTE(ray8426 @ Dec 6 2019, 02:20 PM)
wah... very nice..... rclxms.gif

My area no coverage for unifi air, but upon my testing can up to 40mbps some time.....
regular fall under 14-15mbps...... i also take.... a least better than streamyx
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Yes, at least better than my previously 8mb streamyx, the provide huawei moderm emitting really strong WiFi signal. Really no regrets.
SUSCandy12
post Dec 6 2019, 10:38 PM

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QUOTE(jsnhoh @ Dec 3 2019, 01:11 PM)
Maxis is using TM fibres backbone,  so technically,  there are no different between maxis and unifi. Only difference is when u encounter problem, u need to wait for both parties to fix for u which may caused further delay .
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Yes there is and the routing of your internet packets differ beyond TM's OLTs.
One will go to Unifi's broadband concentrators the other will head for Maxis's concentrators.

The only sharing will be the first hop to TM's OLTs at the telephone exchange office.

So study your product well dear reseller, don't allow your customer to shame you one day.
dark_axl21
post Dec 7 2019, 09:22 AM

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QUOTE(sle7in @ Dec 6 2019, 08:14 PM)
Hi, anybody know if the unifi Air coverage different than unifi mobile? i check 4g coverage from unifi mobile website, there is 4g network at my area, but when go to check unifi air 4g coverage, there is no coverage at my area.
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It should be the same.
If your unifi mobile or you can get at least Band 5, unifi Air would run at your place.

But the speed are questionable. 20Mbps at best effort depending on your area.

TM or unifi won't allow you to apply if you're not in the area of coverage, unless you insist them that the place is covered or you just tell them an area that covered by the unifi Air coverage during registration.

BTW guys, any idea if the monthly rebate of RM50 for unifi Air 129 package is gonna be continued?

This post has been edited by dark_axl21: Dec 7 2019, 09:27 AM
wkchee95
post Dec 7 2019, 02:17 PM

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Does it still happen for the ss2 area? which ss2 jalan you suft at?
I plan to subscribe to the plan too.

QUOTE(edwinmiracle @ Nov 15 2019, 12:51 AM)
Anyone experiencing downtime? I can't surf internet at SS2 area.
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wkchee95
post Dec 7 2019, 02:42 PM

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if after subscribe to the plan, the speed is weak, can we terminate the plan without penalty?
anyone have experience for it?
siang930615
post Dec 7 2019, 10:38 PM

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QUOTE(dadurtyz @ Dec 6 2019, 01:03 PM)
Im existing streamyx user, has been called to upgrade my streamyx to unifi air RM79/month since no coverage for regular unifi.
So far the speed is good. Previously with 8mb speed.

user posted image
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waw this speed is 4G+
my area only 4G max speed 40mbps average 20mbps+-
siang930615
post Dec 7 2019, 10:40 PM

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QUOTE(wkchee95 @ Dec 7 2019, 02:42 PM)
if after subscribe to the plan, the speed is weak, can we terminate the plan without penalty?
anyone have experience for it?
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based on FAQ unifi air
25. I’m not getting good surfing experience from the unifi Air plan. Can I terminate it without any penalty?
 You are able to terminate the unifi Air plan without any penalty in the below scenarios:
I. Proven the LTE network experience based on registered
customer address is very bad or congested.
II. Proven wrong information from our customer service or reseller or agent.
III. Proven there is an element of fraud from our customer service or reseller or agent

https://unifi.com.my/lsds/assets/documents/...0Air_130919.pdf
ray8426
post Dec 10 2019, 11:19 AM

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Look like now unifi air start slow already.
Previously i can get 50mbps, now can slow less than 7mbps
penanghomes
post Dec 10 2019, 12:27 PM

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Attached Image


Damn !!! bangwall.gif mad.gif

Just 20 metres away only
wolf1991
post Dec 10 2019, 05:59 PM

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QUOTE(wkchee95 @ Dec 7 2019, 02:42 PM)
if after subscribe to the plan, the speed is weak, can we terminate the plan without penalty?
anyone have experience for it?
*
According to siang,

based on FAQ unifi air
25. I’m not getting good surfing experience from the unifi Air plan. Can I terminate it without any penalty?
 You are able to terminate the unifi Air plan without any penalty in the below scenarios:
I. Proven the LTE network experience based on registered
customer address is very bad or congested.
II. Proven wrong information from our customer service or reseller or agent.
III. Proven there is an element of fraud from our customer service or reseller or agent

But again, remember that there are loophole on those t&c. For eg proven LTE network is bad/congested but how they gonna justify what is consider bad. Totally no internet access or when it fall under certain low speed? It is up to TM to decide so hard to say. The best way is to check coverage and try the prepaid first. Otherwise, it will be troublesome if you have bad experience and bound to the contract.

Normally is easy to sign up and bound to contract but when you try to terminate within contract period, it won't be easy regardless of what ISP or telco you are using. If you are very concern on penalty upon termination, you can sign up the plan without contract that come with sim card only. You need to pay 1 time upfront of 100 which will be used to offset the upcoming bill but make sure you have phone or sim card supported router that support band 5, 38 and 40

This post has been edited by wolf1991: Dec 10 2019, 06:00 PM
siang930615
post Dec 11 2019, 04:52 PM

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QUOTE(wolf1991 @ Dec 10 2019, 05:59 PM)
According to siang,

based on FAQ unifi air
25. I’m not getting good surfing experience from the unifi Air plan. Can I terminate it without any penalty?
 You are able to terminate the unifi Air plan without any penalty in the below scenarios:
I. Proven the LTE network experience based on registered
customer address is very bad or congested.
II. Proven wrong information from our customer service or reseller or agent.
III. Proven there is an element of fraud from our customer service or reseller or agent

But again, remember that there are loophole on those t&c. For eg proven LTE network is bad/congested but how they gonna justify what is consider bad. Totally no internet access or when it fall under certain low speed? It is up to TM to decide so hard to say. The best way is to check coverage and try the prepaid first. Otherwise, it will be troublesome if you have bad experience and bound to the contract.

Normally is easy to sign up and bound to contract but when you try to terminate within contract period, it won't be easy regardless of what ISP or telco you are using. If you are very concern on penalty upon termination, you can sign up the plan without contract that come with sim card only. You need to pay 1 time upfront of 100 which will be used to offset the upcoming bill but make sure you have phone or sim card supported router that support band 5, 38 and 40
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yes i agree what you said buy prepaid test it first
cjoenic
post Dec 12 2019, 11:47 AM

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QUOTE(jsnhoh @ Dec 3 2019, 01:11 PM)
Maxis is using TM fibres backbone,  so technically,  there are no different between maxis and unifi. Only difference is when u encounter problem, u need to wait for both parties to fix for u which may caused further delay .
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actually, yes and no.

yes, they are using tm fibre backbone.

no, i don't think the network routing are same.

yes, if any problem regarding fibre, both party need to be involved.
if fibre related, tm fix. if network/account related, maxis fix. that's how it goes i guess.
sinslayer91
post Dec 12 2019, 03:45 PM

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Do u guys think the 24months contract is worth it or should I just go with sim only? Because I accepted their free trial and got the b618 with me now, but I am only getting +-10mbps on speed test, sometimes even lower than my current streamyx 8mbps.

I am planning to just use it for internet TV, terminate astro. And keep the streamyx for gaming(lower more stable ping). I do have a Huawei E5377 mifi. Would that be able to hit the same performance as the +-10mbps of the Huawei b618 with the unifi air? Cuz it seems like the b618 can't reach its full potential here.
Skylinestar
post Dec 12 2019, 04:15 PM

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How do I know what frequency /band of Unifi Air is available in my house before I subscribe? Is there a website that I can check the map (filter by band) ?

This post has been edited by Skylinestar: Dec 12 2019, 04:17 PM

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