Yes, not even can access some website, lousiest telecom in the world

Not great speed but not too bad either.


This post has been edited by soonwai: Feb 13 2019, 01:53 AM

Download what from where and how? Yesterday I had downloads which fluctuated from 800 to 400 to 500 to 200 Mbps.

Yeah something like that. Turned off IPv6 for him. Adjusted his wifi settings yet it still has issues. So just helped him called TM to check the port and line which is to be fixed today. Wonder what's the issue as well.

That’s normal. Torrents tends to fluctuate a lot.

I'll try it.

does skmm report work? cuz I'm obliged to send the report since no one is taking action on my case.

Ya, was having the issue during midnight, some china website for watching drama and movies cannot be accessed. Can't even perform speedtest nor update app. Tried this morning, seems to be fine now. But been wondering what could be the cause, since the cable cut incident in Nov 18, I'm having such issue mayb once in every month, usually happened during midnight.

Has TM sent anyone to look at the cable going into your house? My neighbour's Unifi was down for 3 weeks when the installer for another house pulled out her optical cable from the FDP. It was apparently marked as Unused. No amount of remote troubleshooting in the first 2 weeks could find the cause of the problem. When TM sent a tech over, one look and they saw the problem.

another classic example of "bagi betis, mau peha"

Just curious, does the tower assist / act as a giant antenna? Or was the intention to create the tower to elevate the router so it will be closer to the upper level?

TQ very much...SilentVampire...very much appreciated..


This post has been edited by lattemild: Feb 13 2019, 12:39 PM

like I said, nobody's taking any action at unified despite us complaining to unified call center daily, and been given dozens of different excuses. we just want a technician at our front door.

This post has been edited by lolzcalvin: Feb 13 2019, 01:03 PM

I hate it when unifi is down because they will take too much time to troubleshoot. The SOP is they will check their end first. Reset the port and session.

Once confirmed all is OK then they will check at customer end.

If you're VIP or some famous person, then higher chances it will get solved in 1 day.

The problem is when u call, call center or live chat, there will be no update of the progress on their side.TM will say any inconvenience is regretted.

The only way for them to come to your house instantly is stating that your fiber cable broke and pay the RM50 visiting fee.

But then, they will not do the repairing if the task is dangerous or difficult. They need to call a contractor to do it.

If you are lucky, you will get the available contractor to do the job or need to wait for another day.

Lastly, no compensation will be given by default.

This post has been edited by Xefron: Feb 13 2019, 01:31 PM

Edit:i misunderstood. Statement 2 is correct

This post has been edited by imalmighty: Feb 13 2019, 01:25 PM

I just change my cable to Cat 6, my router only support 300mbps but my package 800mpbs. Now I only manage to get 100mbps even after change to Cat 6

If you have a faulty 12V PSU, use that for your BTU, make a new report, that'll get them to come over.

what router you are using ?

Lol
Who buys Milo in a tin anymore?
So expensive!
If you afford so many tins of Milo you can afford a new router..
Lol

This post has been edited by dickybird: Feb 13 2019, 04:40 PM

planning to downgrade my plan. heard that got people received offer unifi lite 10mbps unlimited for RM79.

oh, doesn't work. not surprised. they asked us to call 100 (which is what we did everyday) and told us to go to another "main" TMPoint which is even further from our home. service at its best.