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Unifi Official TM UniFi High Speed Broadband Thread V37, READ 1ST PAGE FOR TURBO SPEED INFO!

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ShinnKQ
post Feb 14 2019, 12:52 AM

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Me down too. Near DJ
longpants
post Feb 14 2019, 12:56 AM

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QUOTE(ShinnKQ @ Feb 14 2019, 12:52 AM)
Me down too. Near DJ
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Same. Taman Megah area.
jdachum
post Feb 14 2019, 01:16 AM

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QUOTE(longpants @ Feb 14 2019, 12:56 AM)
Same. Taman Megah area.
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Same, Taman Mayang area
Anj
post Feb 14 2019, 01:19 AM

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SS2 oso down.
jdachum
post Feb 14 2019, 01:21 AM

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Everyone in PJ gonna sleep earlier than usual then. Hopefully this issue will be fixed by the time we wake up
coyouth
post Feb 14 2019, 01:23 AM

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Fukc this TM. Sea park also down.
evanttc
post Feb 14 2019, 01:37 AM

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Setia Alam... down 30 minutes ago.
Prothero
post Feb 14 2019, 01:46 AM

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Lol i thought my internet only down. Damansara here, reporting down also.
mrpotat
post Feb 14 2019, 02:02 AM

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Down at Banting, 0046 14/2 to be exact
TSSilentVampire
post Feb 14 2019, 07:53 AM

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QUOTE(imcrazyz @ Feb 13 2019, 09:50 PM)
Hey thanks for your reply. My current Unifi plan is VIP 10. I'm living at highrise, using VDSL2.

I applied for TM turbo upgrade (100Mbps) twice. First time was at TMPoint Kepong, I filled up the blue form to request for upgrade, everything is done over the counter. They told me to restart modem on that evening itself (28/1/2019) and I should get around 30Mbps. I did as per instruction, but not OK, the speed is still 10Mbps.

I suspect it is modem and router can't support the 100Mbps, so I requested for upgrade again. Just today, a TM technician changed my modem& router. Everything is OK, even the TM technician confirmed that this modem&router can support up to 100Mbps.

But the Unifi plan is still at VIP 10 (I checked via my account @ unifi.com.my.  I don't know why they still haven't upgrade for me even after installation of modem&router. The TM technician also didn't know what to do at that moment, so he asked me to call 100.

So I called 100 (option 4) to query. After verification of my account, they asked me bunch of questions on the terms and conditions whereby I need to agree (setuju) to them, and I did. Afterwards, the person just ended the call.

What now?? I don't get it. Why a simple turbo upgrade needs me to wait.. I just need to switch that plan to 100Mbps and get the TV Box, that's all I need...
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Your high-rise probably won't support 100Mbps. Not sure why they even gave you the option to upgrade to 100Mbps instead of just telling you that your high-rise can't support the speed.

QUOTE(Nonetobeknow @ Feb 13 2019, 10:46 PM)
hi there, im using tp-link wr841n
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I suggest changing router. That router is old. It also does not support 5GHz AC.
imalmighty
post Feb 14 2019, 08:26 AM

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QUOTE(imcrazyz @ Feb 13 2019, 09:50 PM)
Hey thanks for your reply. My current Unifi plan is VIP 10. I'm living at highrise, using VDSL2.

I applied for TM turbo upgrade (100Mbps) twice. First time was at TMPoint Kepong, I filled up the blue form to request for upgrade, everything is done over the counter. They told me to restart modem on that evening itself (28/1/2019) and I should get around 30Mbps. I did as per instruction, but not OK, the speed is still 10Mbps.

I suspect it is modem and router can't support the 100Mbps, so I requested for upgrade again. Just today, a TM technician changed my modem& router. Everything is OK, even the TM technician confirmed that this modem&router can support up to 100Mbps.

But the Unifi plan is still at VIP 10 (I checked via my account @ unifi.com.my.  I don't know why they still haven't upgrade for me even after installation of modem&router. The TM technician also didn't know what to do at that moment, so he asked me to call 100.

So I called 100 (option 4) to query. After verification of my account, they asked me bunch of questions on the terms and conditions whereby I need to agree (setuju) to them, and I did. Afterwards, the person just ended the call.

What now?? I don't get it. Why a simple turbo upgrade needs me to wait.. I just need to switch that plan to 100Mbps and get the TV Box, that's all I need...
*
Got maxis, go for it. Try lobby time. Dont waste your time bargaining with TM. The best they could counter offer u is 30M at RM89, depends on your luck too.
CerebralPelsy
post Feb 14 2019, 10:19 AM

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QUOTE(jdachum @ Feb 14 2019, 01:21 AM)
Everyone in PJ gonna sleep earlier than usual then. Hopefully this issue will be fixed by the time we wake up
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Yes I did slept earlier cuz of dis
MinGR
post Feb 14 2019, 10:36 AM

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Just got my unifi 100mbps installed this week. The new plan doesn't provide HyppTV already sad.gif

And my speed is capped at 95mbps, is this consider normal? Its in an apartment btw.
TSSilentVampire
post Feb 14 2019, 10:55 AM

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QUOTE(MinGR @ Feb 14 2019, 10:36 AM)
Just got my unifi 100mbps installed this week. The new plan doesn't provide HyppTV already sad.gif

And my speed is capped at 95mbps, is this consider normal? Its in an apartment btw.
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Yes. Didn’t you know that? 95Mbps is to be expected, give or take. Try using Cat 6 or wired and 5GHz AC 40 or even 80MHz if you can, and see if that makes a difference.
soonwai
post Feb 14 2019, 10:58 AM


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QUOTE(MinGR @ Feb 14 2019, 10:36 AM)
Just got my unifi 100mbps installed this week. The new plan doesn't provide HyppTV already sad.gif

And my speed is capped at 95mbps, is this consider normal? Its in an apartment btw.
*
Usually we get just above 100Mbps on fibre. If a consistent 95Mbps on wired LAN, could be the 100Mbps ethernet ports on your router, BTU or devices.
Max
post Feb 14 2019, 11:01 AM

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QUOTE(MinGR @ Feb 14 2019, 10:36 AM)
Just got my unifi 100mbps installed this week. The new plan doesn't provide HyppTV already sad.gif

And my speed is capped at 95mbps, is this consider normal? Its in an apartment btw.
*
VDSL copper or Fiber ur apartment wiring?
just missing the Hypptv box rite? need use the mobile hypptv app?

This post has been edited by Max: Feb 14 2019, 11:02 AM
jpong1
post Feb 14 2019, 11:54 AM

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yesterday, while reading email via web, the connected hang and no internet connection, reset BTU and router not helping.
I solved it with "Network Trobleshooting" and found out Gateway cant resolved and the Window OS solved it and working.....

Dont know why this happned....
nag
post Feb 14 2019, 12:05 PM

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QUOTE(jpong1 @ Feb 14 2019, 11:54 AM)
yesterday, while reading email via web, the connected hang and no internet connection, reset BTU and router not helping.
I solved it with "Network Trobleshooting" and found out Gateway cant resolved and the Window OS solved it and working.....

Dont know why this happned....
*
After Windows OS solved the problem, any message appear on screen ?
jpong1
post Feb 14 2019, 12:11 PM

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QUOTE(nag @ Feb 14 2019, 12:05 PM)
After Windows OS solved the problem, any message appear on screen ?
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No, back to normal and PC no restart too.
This is the second time faced this issue after Turbo-ed.

This post has been edited by jpong1: Feb 14 2019, 12:12 PM
MinGR
post Feb 14 2019, 12:11 PM

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QUOTE(SilentVampire @ Feb 14 2019, 10:55 AM)
Yes. Didn’t you know that? 95Mbps is to be expected, give or take. Try using Cat 6 or wired and 5GHz AC 40 or even 80MHz if you can, and see if that makes a difference.
*
ahh i see, sad case, but okay, thanks for suggestion.

QUOTE(soonwai @ Feb 14 2019, 10:58 AM)
Usually we get just above 100Mbps on fibre. If a consistent 95Mbps on wired LAN, could be the 100Mbps ethernet ports on your router, BTU or devices.
*
Alright, will check on it.

QUOTE(Max @ Feb 14 2019, 11:01 AM)
VDSL copper or Fiber ur apartment wiring?
just missing the Hypptv box rite? need use the mobile hypptv app?
*
Not sure tho, my whole building ppl using Maxis fibre and Unifi too. Previously i used was Streamyx, but i did saw them pulled a fibre cable into my house during installation.

Yup, now the hypptv only available to watch on mobile devices.

This post has been edited by MinGR: Feb 14 2019, 12:12 PM
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