my home unifi has been down since 2nd of Feb, I've called the unifi hotline everyday since then, complained everyday but no one seems to be taking any action except for giving dozens of excuses e.g. unifi server down, some cards from the server are spoiled, then the cable connecting to our home is out of order, then all of the sudden say my area is down. my technical report has been "in progress" for 11 days now. what to do? The entire company seems to be operated by a bunch of lazy asses.

Go directly to TMPoint and complain and get someone to see your case immediately.

Lodge skmm report, demand for rebate for duration of downtime. Refuse to pay bill.

Has TM sent anyone to look at the cable going into your house? My neighbour's Unifi was down for 3 weeks when the installer for another house pulled out her optical cable from the FDP. It was apparently marked as Unused. No amount of remote troubleshooting in the first 2 weeks could find the cause of the problem. When TM sent a tech over, one look and they saw the problem.

Go directly to TMPoint and complain and get someone to see your case immediately.

One of the reason why i unsubscribe Unifi

If it is a line issue, Maxis will need to liaise with TM to fix the problem, so you might still need to wait.

Highly suggest you look through first post and buy your own router. It is better than the one provided by TM. Or else, get them to replace your router and restart contract.

Get your own router. Refer to the 1st post, 1st page, green text, for list of router recommendations.

Ya it BTU issue. So you need to contact Unifi ask them to reset your BTU, or ask them arrange technician to come over to reset your BTU. Not router issue but BUT restriction issue.

I'm not sure about this. But you can try to ask in Live Chat.

they can just ask them to reset onu/btu

The most worry is technician come over to your place to reset BTU, and then suddenly they request payment of RM50 or RM53 (Forget already) as for technical visit.

Like last time I request for replacement router (within warranty period by TM), they come to my place and suddenly request for payment..
Damn I say if request payment, then you can go out my house already, not need fixed already.. And I lodge again the report.
"The door is open for you".. I think not need to welcome you go out ya..

Straight away their face turn black like charcoal.. Nowadays this people really kinda tipu tipu makan duit only..

router Tp Link Archer C1200 can flash? because I don't want ssid @unifi