Model?

TP-Link EC230 G1
Huawei mesh nodes

Both under TIME

Guys TIME came to my condo unit try to install yesterday but they told me the fiber inlet got problem, no signal when they tried to run some tests before setup. They said my building no longer under TIME warranty and need inform management.

I informed management and they said will ask some contractors to come check. My question is, these sort of troubleshooting and fixes, should the bill be paid by me or management? Since the issue seems to be outside my unit I’d say it’s the building management’s responsibility to provide a usable fiber connection, so I would say they should pay to fix for me but not sure.

Also, what are the chances they’ll come back and say it’s impossible to fix? I think should be fixable since none of my neighbors have complained about fiber issues so the problem likely lies between my unit and the floor’s “switchboard” or something similar?

wouldnt it be better if you direct your question to your management instead? as an outsider, we have no clue on your management.

The type of arrangement depend on your JMB/MC/Management, some management will absorb the repair cost but some will direct back to owner.
It is best to find out from them.

I experience very bad ping to servers in Europe in the past 48 hours (since Saturday).

Here an example of 1 server that I monitor for reference reasons; usually the ping average is between 200-400ms, but especially this weekend it is 4000ms++



Anyone else experiencing the same?

TIME provided me Huawei HG8145V5.

Wonder if there anyway to record or know the bandwidth usage per month?

You also should have a router where all your devices connect to, correct?
In there you might have an option to check the monthly usage of all connected devices.

yes, but i checked through all menus in the admin portal, can't see any with network usage stats

Whats your router model?

Huawei HG8145V5

Is there anyone using RT-AX92U?

Anyone from Bayan Lepas area in Penang have frequent disconnection today?

No issue here.

Yes, the same here and indeed started Saturday afternoon. Now it's almost impossible to reach some European sites during the afternoon....
Has anyone complained it to TIME?

Sitting in chat with their chatbot... waiting for a real person ...

I did try for a while to get an agent and gave up... Just sent an email to the Customer Support.

Just wanted to add, it seems like the routing to servers in Europe is fine every day between 06h - 10h GMT+8 (Malaysia time)...

So just a very short period of actual good connection since Saturday.

I am monitoring the connection to 4 servers on a regular basis:

1) Hetzner dedicated server DE
2) IONOS cloud server DE
3) Oracle cloud server NL
4) Oracle cloud server US

All have similar patterns in connectivity over the past 3 days from Malaysia...

Europe <--> N.America has some spikes, but not as bad as from/to Asia.
Connectivity within Europe is fine.

I am pretty sure it is not an issue within responsibility of TimeBroadband. It is the routing overall thats somehow messed up or not working properly...

Wonder whats that about... where and why is this hiccup happening...

Having similar issues but I do think it might be a TIME routing issue as the problem can be solved by using a VPN, connection is then smooth.

VPN is not the solution... if at all a temporary one for some people, but not for all if you require to have direct connectivity to a specific server e.g. through that servers VPN

I am still curious whats causing this bad connectivity at the moment... anyone an idea?