Guys TIME came to my condo unit try to install yesterday but they told me the fiber inlet got problem, no signal when they tried to run some tests before setup. They said my building no longer under TIME warranty and need inform management.

I informed management and they said will ask some contractors to come check. My question is, these sort of troubleshooting and fixes, should the bill be paid by me or management? Since the issue seems to be outside my unit I’d say it’s the building management’s responsibility to provide a usable fiber connection, so I would say they should pay to fix for me but not sure.

Also, what are the chances they’ll come back and say it’s impossible to fix? I think should be fixable since none of my neighbors have complained about fiber issues so the problem likely lies between my unit and the floor’s “switchboard” or something similar?