Agreed, VPN is not the solution and TIME must fix the issue. The only plausible explanation is a routing configuration from TIME or from one of their connectivity partners.

Agreed, its just the fact if a VPN can solve the connection issue, it helps pinpoint the issue towards more of a ISP (TIME) routing issue and less likely to be something locally in Europe.

Not having any luck with CS about this issue however.

This post has been edited by OlgaC4: Jan 18 2022, 04:02 PM

Yeah... routing is messed up.
Since this morning it is again better, but I guess that is most likely just because of the public holiday here...?

Here an updated monitor chart from the past days...




Interesting pattern is that it gets better each day from around 05:00AM and then goes bad again from around 10.15AM onwards (Malaysia Time, GMT+8)...

Hey bro & @saltykopi

FYI I have been following up with TIME CS from September 2020 already about their routing issue,

30+ email chains, but still haven't solved.

The culprit is their peer partner which is Telstra Network (From what I have discovered, in my case at least).

They are rerouting network unnecessarily instead of routing direct from point A to B.

Example : I want to connect from MY to Australia.

But what the routing did was MY - HK - Phillipines - Back to SG - Australia.

Which as a result create very high ping.

This issue happened starting around September 2021 I believe, before that was just fine.

Of course VPN works well, but who would want to pay for VPN when the ISP itself (TIME) should be able to give proper routing service.

Maybe if someone here working with TIME, please raise this issue, I as a TIME user feel cheated with this kind of routing service.

I'm really disappointed with TIME now.

This post has been edited by Prothero: Jan 18 2022, 07:40 PM

Puzzling...

It's not only EU, other international sites also affected. I've notice on IPv6 the pings are doubled for certain sites, The packet loss is high and loading speed is extremely slow.


I can confirm Australia ping is bad, for steam/valve games they use direct route its fine. But for blizzard/overwatch the route is like what you mention above, when I was on UniFi could play on Australia servers but since switching to time November last year I can't anymore.

My experience after using Time for sometime now compared with Unifi, I can say Time is for reliable Speed but when it comes to gaming ping Unifi routing for the game servers are optimized for the lowest pings.

A small example would be playing on Overwatch singapore servers. When I was on Unifi with 3ms fiber delay to the gateway, I was getting 17-20ms.
But now on Time with 0.8ms fiber delay to the gateway the lowest I can get is only 23ms, normally 25ms or more.

I am using a program call "Open Visual Traceroute". You may find it on Github (github dot com/leolewis/openvisualtraceroute).

This shows routing is currently an absolute mess.

For example doing a traceroute to ionos.de (belonging to United Internet... so not small) you get major f*-ups in routing every other try:
1) going to Europe, then to the US, then back to Europe.
2) going to East Malaysia, Singapore, then US, then back to Malaysia, Singapore and then finally to Europe.

etc. etc.

You also more or less direct to Europe as well, but the majority of trys are like the bad ones above.

Same happens btw. with other ISP... e.g. mobile connections get routed similary...

So not sure if it is only TimeBroadband fault or something else is messed up.

Hi sifus, need to ask 2 quick questions.

1)Can we get time to reset the PPPoe credentials for the account.?

And 2) I recently signed up for new time account at my new condo unit, the router model given was the huawei HG8145V5 but seems to be lack of coverage compared to the previous time hardware that was given.(old house) If not mistaken it should be the TP-link archer c-1200 model.

Lack of coverage meaning my iphone wifi signal bar only 1 bar. Old house used to be 3 bars.

Note: my archer was sitting in wooden tv cabinet with the cabinet doors closed. Huawei is just sitting on the floor in the living room. (open air)
Distance between router and room is similar.

I use the 2.4ghz connection generally.

Any ideas/ suggestions/ recommendations?

Should i just switch back to the old hardware setup time previously gave? And is that possible?

Sorry for the longwinded post 🤣

Sorry for the wrong info, not the PPPoe credentials but the huawei device landing page username and password. ( user and pass on the device is not working)

The ultimate solution : report to MCMC
I already give up to tell them reroute China Telecom route (you want see how bad TIME to China Telecom? Well
MY - JP - US - CN , 200+ms , 400+ms for peak and 10%+ packet loss, China Telecom uses NTT Japan from CN - JP - MY , so the problem either is TIME side or China Telecom side , but they should communicate and solve this issue)
And last time every night 100ms+ from TIME KUL to TM KUL with 10%+ packet loss

Just dropping by here to check.

Any new promo for new signups? And if we are migrating from another provider (Unifi for example), any rebates / procedures to get the rebate?

Thanks for any pointers given. Sorry if it's not allowed to be asked here.

We do have promo of 500Mbps and 1Gbps.
We have Easy Switch rebate to convert from Unifi/Streamyx/Maxis to TIME.

Yeah absolute mess, but it seems to get better since yesterday... lets hope...

Also, I see in your signature that you installed smokeping with public access - nice.
Just saw that the guys from linuxserver .io have a docker container of that in their fleet, will install that and tinker around.

I am using uptime-kuma (similar to uptime-robot, but free) for basic monitoring, but smokeping seems a bit better for longer periods.

Lowyat friends!

I am SUPER HAPPY that I took on JJ's advise!

I've never used any Huawei devices so I was in dilemma when I had to make decisions before or during the sign up process for Time broadband service.

Back story: I originally signed up on TIME corporate website, they even scheduled a contractor to install my Time broadband few days earlier. However when I was about to confirm with the contractor if I would take on the earlier installation date, I had few questions about MESH pairing because I bought a Huawei AX3 (Dual-core) WiFi 6 router (it's very affordable - less than RM150 on discount day on Shopee, considering how powerful it is!).

I had to call in to Time customer support, live chat with the customer support team, and also to question hard on the installation contractor about the pairing choice I had.

I can either go with the Huawei router that they currently giving out F.O.C with my 100mbps plan, the WiFi 5 Huawei 2-in-1 HG8145V5 router and pair it with my Huawei AX3 (Dual-core) WiFi 6 router.

OR

I can pay a one time upgrade fee of RM99 to upgrade the WiFi 5 router to a WiFi 6 2-in-1 HG8145X6 router and pair it with my Huawei AX3 (Dual-core) WiFi 6 router.

I've asked 3 different person about it (Time CS team, assigned technician, and a local third party company) they were not able to give me straight-up answers, keep on telling me that they don't have the answer to those things, other than to just ask me use the router that they supply and to get their own MESH nodes.

Feeling frustrated, I cancelled the original order, and I looked into Lowyat forum and found JJ! One of his posts was about pairing up the AX3 router! So I reached out to JJ and consulted with him about how to pair up to either one of those routers.

After getting to know my unit is over 1300 sqft, JJ advised me to go get the HG8145X6 instead. So eventually I told JJ just help me to sign up to Time, through him!

I'm glad I did.

Now I after the installation, JJ is still advising me on how to deal with the signaling problem at home.

Initially, by only using HG8145X6 alone, he WiFi signal is ok, not superb but good enough, even at the far end and far edge of my house, but the signal and speed was not stable. Sometimes strong sometimes weak, sometimes fast, sometimes slow.

After using the REPEATER mode to pair up HG8145X6 and AX3, even when I'm on repeater mode, I can get MAX, FULL SPEED (look at screenshot) at 100mbps when did a speedtest! (Repeater mode with a LAN cable hooked onto my PC)! I can also get more than half of the full speed on WiFi-only setup (need to have WiFi 6 receiver too).

HOLY COW!

I've never had any devices like this monster AX3 lol.... not to mention that the setup process was so easy, not like other branded routers!

Thanks to JJ, I don't have to hesitate when I was making my decision about to upgrade from WiFi 5 to Wifi 6 or not, and how to deal with the pairing stuff etc.

The pairing up boosted the WiFi signal to WHOLE HOUSE and I can run full speed at ANY CORNER of the house... With just two units of router! That's really impressive!

Again, I want to thank JJ and everyone else who's given help on this section of the forum, you guys are much more helpful than Time's CS haha!





This post has been edited by aced84: Jan 20 2022, 03:19 AM

Can you share the steps on how to do this?
Just signed up TIME 500Mbps with rm99 upgrade to wifi 6 here. Waiting them come to install next week

How to get 99 for 500mbps?

Hey bro,

So I did opened a ticket on MCMC, WOW the response from TIME was fast ha ha ha.

But unfortunately, still my routing issue (ping/latency from MY to Oceanic servers) is not fixed.

I just tested earlier, ping from MY to the Oceanic server, using TIME's routing is 250ms.

Using VPN's routing is a smooth 100MS.

I'm gonna create a shitstorm through MCMC.

Piece of shit routing service given by TIME.

This post has been edited by Prothero: Jan 20 2022, 06:01 PM

Singtel no longer have peering with CT anymore this is why TIME using AS6453 or NTT

nowadays Singtel to CM or CU no longer in the good as before.