This is a discussion forum, technical issue like that straight ask BigPay isn't it better?

IRL meetup, potentially at our offices. I'm thinking presenting our product roadmap, sharing upcoming marketing initiatives, feedback + Q&A session. Freebies, definitely. Tony, I'll invite him. We might get someone to video shoot the entire thing and ask you guys question, but yeah... This would really valuable for us too.

Let me know if there's an interest, and I'll make it happen.

PM will get respond ? I can see many users here, if every single PM responded...

As I'm very new here...

Anyway, thanks will try PM n wait

on

contact their official FB page or use the in-app contact support under HELP (send message and they will reply via email, so check your email for their replies)

I think I've replied to every single of the PM I've received here so far And been able to provide assistance. I'm not part of the customer support team, but I'm happy to point in the right direction and to answer what I can.

good initiative. use us as your focus group

but split the session to diff types of bigpay users: light, moderate, heavy users

run a 2 hours workshop, bounce some ideas, share our pain-points, etc then you'll know from actual users whose using bigpay like a sacred unicorn card

I'm sure some would be interested, depending on time. Obviously majority won't be able to make due to work/distance etc. though but am sure you'd get a useful number.

Lowyat isn't their support forum... go to their FB page or any other regular Customer support channel. This should be SOP for any technical issue and any company, not sembang in LYN.

If can stream live on FB also good for us who are not in KL..

I'm sure BP will respond, but might not instant real time as I don't think BP has not or AI installed yet on FB messenger.

I suggest you try to register your sibling a BigPay card with your code, at least you know what your friend claim on the error and verify whether your code works.

Do not based on whether you receive the referral RM10 to justify your code is valid or not, as the RM10 only credited to your account upon your referral received and activated his card.

try get someone else to register bigpay (or up until referral code validation page), use your referral code (same as the one you shared earlier that u think got error)

then in your bigpay app, check the "Your Referrals - Used my code" count. it should +1 after ur friend added your code.

Hi Jonathan,

I think this policy is a step backwards, and removes the best features and benefits of Big Pay. Let me explain why.

These days, instead of using my credit card, I will load my Big Pay using my credit card, and use Big Pay for everything. Online transactions, offline transactions etc. So not once do I bring out my credit card on websites or in stores.

Why do I do this? Because my credit card has been stolen and used by other people in the past. And a recent example, my AirBnB account was compromised and the credit card I linked to it was also used. So now I no longer link my credit cards, I link Big Pay where I can.

This way, I control my Big Pay, and I don't leave much money in there, maybe about RM100 or so at all times for convenience (by the way please introduce Paywave). So instead of having my credit card exposed with a high credit limit, my exposure is only RM100.

And I ALWAYS use my Big Pay for shopping online and ESPECIALLY in foreign countries, because Big Pay gives me superb exchange rates. Way better than all the MY banks. I'm going to Europe soon, and I'm going to use my credit card to load up Big Pay, and buy LV with Big Pay. Now why the hell would I want to use CASH to buy when I can use credit card (indirectly) using Big Pay, and I get best exchange rate, protect my credit card, and earn BIG points in the process? I thought the idea of Big Pay was revolving around travel as well, being part of AirAsia. And when one travel, one shops.

Now the best part, I no longer queue in Midvalley for money changer, when I travel I just use my Big Pay card to withdraw cash at the foreign country's local ATM, and Big Pay's exchange rate, including the transaction fee is on-par or better than the money changer.

This means I no longer need to carry so much cash on me. When I land in UK I'll just withdraw some pound, and when I head over to Paris, I can withdraw euros.

I use Big Pay to "protect" my credit cards. So while I enjoy the credit limit offered by my credit card, I get the protection and peace of mind with Big Pay. With your policy, I would have to revert back to using my credit cards, because I easily spend above RM10k every month. Air tickets, hotels, shopping etc.

Please reconsider this position. You are turning your product into the other prepaid cards, which have so many limitations that makes it not viable for use anymore. From being a revolutionary product, it is no different from the now (dead) CIMB Kwik. So if Big Pay want to follow their footsteps, bravo.

Don't take a superb product and turn it into rubbish because some people here are asking questions with blatant intent to abuse it. It's like asking, hey I wanna rob you, but can you not report to the police if I do? You know who you are.


Without Big Pay, all these spending will be charged to my credit card. But now its on my Big Pay card. A limit of RM10k is laughable for credit card top ups, unless Big Pay's target market is like Boost and Touch N Go pay, focus on paying for lunch. I rather use Boost cause they give 50% cash back, and if not, I still find myself using my Paywave credit card more because its safe (I don't give my card to the cashier, I insist to tap the card myself, and I store it in RFID safe card holder) and faster/more convenient than Big Pay using PIN. So yes, Big Pay is not used to pay my lunch (unless the lunch exceeds RM200 and I cannot use Paywave, then I use Big Pay, but that's usually dinner with alcoholic beverages, a bottle of single malt is RM5xx), its used for my travel, shopping, and big ticket items. And nobody with credit will use cash to buy big ticket items.

This post has been edited by Jason: Jul 26 2018, 11:41 AM

In short, they will loss some big spending customer.

AirAsia, TuneTalk, Tune Insurance all target no-frills or mass market.
Their products and services are not created for affluent or high net worth customers.

There's something I don't understand here.

What prevents you from topping RM10k with your credit card, spend as much as you like, and then keep on topping up with your debit card or via online banking? You'll still be able to spend way more than RM10k per month with your BigPay card. We're not putting a global top up limit, just a top up limit on credit card. And there's no limit to how much you can spend with your BigPay - as long as there's money on your account.

How is that incompatible with everything you've described above? If your goal is to use BigPay for safety & FX reasons, the top up source is irrelevant.

(and yes, contactless payments are coming soon - we'll be communicating our roll-out plan in about 2 weeks from now)

This post has been edited by BigPayJonathan: Jul 26 2018, 12:12 PM

Because I want to use credit (bank's money) and not my money? So I top up Big Pay using credit card only.

I am going Europe next month, and I am buying LV and more. Total spending planned so far, RM40k, some for myself, some for friends and family.

Will I pay using debit card or online bank (MY OWN MONEY) if Big Pay doesn't exist? No. I'll pay using credit card.

So now that Big Pay exist, I use my credit card to top up and use Big Pay to pay. With your new policy, can I top up more than RM10k using credit card? No. So your card is worthless to me.

I don't like the idea of having a ceiling over my head. Then its not flexible and I have to plan and spend. Ain't nobody got time for that. Seriously, when travelling overseas Big Pay is godlike with the exchange rate.



This post has been edited by Jason: Jul 26 2018, 12:27 PM

wow, can it support Samsung Pay?

I won't use a debit or prepaid (including Bigpay) or Gold/Platinum Credit card to shop at a LV store!
It should be either Premium credit cards or Cash!

think the other way: bigpay is limiting their risk exposure from high-usage users

cant compare cc vs bigpay/prepaid la. it serves different needs and behavior.

only we treat bigpay like god-like "credit" card, whereas in fact, it should be compared against debit card instead.

source of fund shouldnt be a deterrant factor, heck rm10k/month/card cc reload is a very high amount for majority of users.

using bank money as you mentioned, you still need to pay back using your own money isn't?

unless one don't plan to pay it that fast, or in full or owe it or BT or loan or etc..