Astro replaced me a brand new Ultrabox due to an intermittent buffering issue, i tested it for few hours yesterday, buffering issue is occurring too.

Lol.... Your Ultra Box connected to the LAN cable, right?

I believe if you stream Netflix 4K, no issue, right? Only when watching live TV channel on Plug & Play, right?

Report this to Astro customer service, and let us know what they say afterwards. Or email them also can, and attach with your speedtest results to make it more convincing.

I'm curious to see how far will they go on this...

Yap, i connected to LAN cable.

No issue for streaming Netflix 4K, youtube, TVB anywhere app.. it only happen when watching live TV on astro.

I will write an email to wecare@astro... will update here once i hear from them

Yap, i connected to LAN cable.

No issue for streaming Netflix 4K, youtube, TVB anywhere app.. it only happen when watching live TV on astro.

I will write an email to wecare@astro... will update here once i hear from them

Yap, i connected to LAN cable.

No issue for streaming Netflix 4K, youtube, TVB anywhere app.. it only happen when watching live TV on astro.

I will write an email to wecare@astro... will update here once i hear from them

I have had the same issue for years. Buffering on Astro only - I have 500Mbps but it still buffers no matter whether I use LAN or WiFi.
I figure it is an Astro issue and they are not bothered to solve it
Netflix 4K and all other streaming services I use do not have this issue

I just checked on my TV, and yes, I can confirm that HDR HLG is now back again on channel 805.   
As long the Ultra Box detects that your TV supports HDR, then the HDR will enabled automatically as you tune to channel 805.
Currently, there's no option for you to manually disable HDR output on Ultra Box.
Since HDR is now back on channel 805, I guess they'll reply by advising you to check your TV again, or they'll probably ignore your email.

Because of their incompetent handling regarding this HDR matter, which caused so much unnecessary confusion and inconveniences to many people.....
I wonder is there anyone here who complained to Astro about not having HDR on channel 805 before this, and ended up getting replaced with a new Ultra Box by the Astro technician?
As long they arrange an Astro technician to come over to your house to drink tea to fix technical related issues (especially when the 1 year box warranty has over), then you'll have to agree either 12 month contract (ensure your Astro account remains active for the next 12 months, or else they'll clawback the RM65 technical service fee to your bill), or else you pay RM65 technical service fee the installer directly if you don't want any new contract.

If yes, I suggest you better raise this dispute to their customer service to revoke the 12 month contract that has been imposed on you (if have), or credit back the RM65 service fee on your next bill (if you paid directly to the Astro technician).

I really can't believe this : on Friday (25/11/2022) morning I noticed some parts of the match between Brazil v Serbia did NOT have HDR (i.e. HDR came and went intermittently); and now on Sat (26/11/2022) the match between Netherlands v Ecuador is suffering from the same fate!

I trust I am not the only one? Whenever that happens I keep checking my TVs to see if something is wrong with them but then confirm the problem is not my TVs (i.e. they can still get HDR from other sources)!    

Only Platinum.

you login this page and u play around.

https://shop.astro.com.my/premium-pack-1/build?lead=new

Basic channels on Astro (Primary Pack)
3) AEC
4) Iqiyi
5) Quan Jia
14) EGG

Movies
6) HBO
7) Disney hotstar
11) Cinemax

Sports
8) Sports packages

Chinese Favourites
1) AOD
2) Shuang Xing
9) Celestial movie
10) Hua Hee Dai

News & Documentaries
12) Nat Geo and National Geography
13) Animal Planet

Recommended option for you would be:
Premium Pack 1 (RM124.99 for 24m contract)

+ Chinese Favourites (+RM14.99)
+ News & Documentaries (+RM14.99)

Total = RM154.97 + 6% SST
Grand total = RM164.27/month (24 month contract)

Note: Separate add-ons (Chinese Favourites and News & Documentaries) does not have contract, which means you can remove them anytime you like.

All you need to know about the new Astro packs, are all here: https://forum.lowyat.net/index.php?showtopi...ost&p=105798853

Thank you for all the reply.

Update from me, you can upgrade from PVR to Ultra box and stay remain with your old package. You just need to do it via 'billing service' not 'Box upgrade'


They reply me as below when I request via 'Type 3"

To upgrade decoder, please visit https://product.astro.com.my/box and click Upgrade Now.

do you get any confirmation by doing this action? or they will only contact u back?

im afraid they will request u to switch plans. because in Account page, there is upgrade box button. upon pressing the button, switching plans requirement popped up.

edit;

btw, my account already have 1 ultibox.

the box that i want to upgrade is the PVR box. im using to the multiroom pkg.

When I click the upgrade link, there is no column for switching plan. And I have double confirm with them via whatsapp on the staying at current package is allowed.

Anyone of you had delay payment to astro before?
How long before they start suspend your account?
Now they change their due date earlier 5 days and I always pay all my bill on 29-30th of the month. I want to maintain this rather than pay astro on 25th then later 29-30th pay other bill again.

Anyone you delay the payment before?

i pay the bill usually between 1st - 5th day of the month. no matter how they change the policy. been doing this since 10 years ago.

Is there any difference in quality between the official astro go multiroom app and the sideloaded apk? How about official app vs ultrabox?

I remember using an apk on my android tv box a few years back and the quality is very bad compared to my ultrabox. Maybe because last time the app is limited to phone and tablet so they limited the resolution?

Might try the new apk but it might overide my old apk...

What you can also do is try to tether the box to your phone, using your telco for internet and test if it also stutter. Just a process of elimination to see which one is actually giving you issues.

If it does not stutter using your phone data, then it's likely the routing from Astro's CDN to your ISP is the one that is having issues