According to their CS, you can.

When I ask them can I upgrade to ultra box and remain as my old package (Super Pack Plus 3), they replied me ok.

Simple. Just tell them "My Astro PVR box rosak ady, I want it to be changed... Switch to new packs? Not interested. "
How rosak? You pandai-pandai lah make story.

Then they'll send a technician to your house, and replace to Ulti Box for you. (Because Astro no longer supply PVR box model for any box replacements cases)
And the T&C is, choose either 12 months contract or pay RM65 technical service fee directly to the installer.
12 months contract means, make sure don't let your Astro account becomes suspended due to late payment, or else the RM65 service fee will clawback into your Astro bill.
That's pretty much it.
Erm.... That is equivalent to switching to new packs 

You can actually change to Ulti Box without switching to new packs one... I believe even till today also can...

Few weeks ago

Upgrade from Super Pack 2 to which new pack that they want you to switch to?

Astro has this rule, where it is compulsory that you must be on either Ulti or Ultra Box when you switch to any new packs that includes Netflix.
Packs that includes Netflix are: Entertainment Plus Pack, Sports Plus Pack, Movies Plus Pack, Premium Pack 2, Premium Pack 3 and Platinum Pack.

Therefore, if you want to switch to the new packs but you insist to remain your existing Astro PVR box, then your only options in choosing new Astro packs are:
Primary Pack, Entertainment Pack, Movies Pack, Sports Pack, and Premium Pack 1

My concern is they embedded netflix standard. I dont know whether i can switch to netflix 4k.
Once you've switch to the new packs upon upgrade to Ultra Box, you can opt for additional +RM10 per month which upgrades from Netflix Standard to Netflix Premium (4K UHD).
You can downgrade back to Netflix Standard anytime. No contract for that.

if i revised my plan, my AOTG will be reduced to 2 screens instead of 4 which im having now.
Talking about this, back then Astro has "revealed a secret" that they don't want too many people to know about this Astro Go's 2-4 screens rule. Read here:
https://forum.lowyat.net/index.php?showtopi...#entry105480847

Yes, I called them 2 weeks ago, they say ok.
But today I whatsapp them to request for the switch, they reply me must change package. 

You mean you manage to remain your package via call to customer service?

Ok, will try to do as suggested.

Btw, if I really have no choice but to opt for new package. What is the best package that suit me if I need the following channels in my package
1) AOD
2) Shuang Xing
3) AEC
4) Iqiyi
5) Quan Jia
6) HBO
7) Disney hotstar
8) Sports packages
9) Celestial movie
10) Hua Hee Dai
11) Cinemax
12) Nat Geo and National Geography
13) Animal Planet
14) EGG

Thank you for all the reply.

Update from me, you can upgrade from PVR to Ultra box and stay remain with your old package. You just need to do it via 'billing service' not 'Box upgrade'


They reply me as below when I request via 'Type 3"

To upgrade decoder, please visit https://product.astro.com.my/box and click Upgrade Now.

When I click the upgrade link, there is no column for switching plan. And I have double confirm with them via whatsapp on the staying at current package is allowed.

Anyone of you had delay payment to astro before?
How long before they start suspend your account?
Now they change their due date earlier 5 days and I always pay all my bill on 29-30th of the month. I want to maintain this rather than pay astro on 25th then later 29-30th pay other bill again.

Anyone you delay the payment before?

Has Astro contacted you for the free upgrade? Mine is still no news from them yet.