They will force customer to change from obsolete pkg, else it would be nightmare to maintain many type of packages which will no more in main system

Hi, everyone. I am currently subscribed to Astro IPTV super packs 3 (Legacy) & 30mbps as i want to get the new router & upgrade to 50mbps

Is it possible for me to upgrade 50mbps w/o upgrading the current astro packs (tried to login astro online, mentioned i need to change my package) ?

This post has been edited by tanalvis: Nov 23 2022, 09:48 AM

Theres no 50Mbps speed package for Astro IPTV.
50Mbps is available on Astro Fibre only.

Speed options available for Astro IPTV (Maxis) are the same as Maxis Fibre, which are 30Mbps, 100Mbps, 300Mbps, 500Mbps and 800Mbps. Contact customer service if you want to upgrade.
As what I know, usually you would get new Maxis router when you upgrade speed of 100Mbps and above.

If you subscribe to Astro Fibre, you will lose access to Astro IPTV service, and your Astro TV service will become either Astro Plug & Play customer or the usual Astro (satellite dish) customer.

Yes, I called them 2 weeks ago, they say ok.
But today I whatsapp them to request for the switch, they reply me must change package.

yaaaa hahahaha

I kena the switch thingy via whatsapp. I guess kena call and trus apply lor…

4th day of WC and still no HDR on any of the matches

Scammer will always be a scammer

You mean you manage to remain your package via call to customer service?

Different agent, different set of knowledge.
Try end conversation with that agent quickly (Ok, thanks, bye), and then connect to another live agent. Repeat this until you get a more competent agent that can assist on your enquiry. You can also try connect to different agent at different times of the day too.

Do share with us on the outcome.

Just an update : No update from WeCare after I sent the requested info for my complaint (TV brand, model,etc) on 22.11.2022.

I spoke to CS last evening (23.11.2022}. The following happened :

(a) after going thru some 'hoops' (the system said my acc no. and IC no. were not in its system, and had to call back after 2 unsuccessful attempts n each time had to listen to the WC promo of matches in 4K UHD HDR, but managed to get thru using my mobile no.;

(b) waited for easily 30 minutes before I managed to speak to a CS agent. He kept wasting my time by repeating my complaint a few times until I told him to stop doing that n tell me the solution;

© agent also gave me the impression he didn't know the difference between 4K UHD and HDR; and

(d) agent put me on hold twice saying he needed to check with his superior. Then said his superior who is "more knowledgeable" in this matter had left (by then it was about 7.10pm and CS on phone nowadays is till 7pm only) and he will get in touch with me "as soon as possible".

Based on the experience of the past few days dealing with the CS, I suspect we will not get HDR.

If so, I plan to file complaints with the MCMC and MDTCA, and I urge those who are in the same boat do the same too. I am pretty sure if nothing else it tantamouts to false advertising which is an offence.

Interesting
Do keep us updated on the outcome.

no, what i meant was, u shud’ve conclude with previous agent u spoke to.

Like josh said, i think different agent different set of knowledge.

Finally HDR is back.

Automatic right rather than manually selecting the HDR mode? I will test it out then when I get back from work

My neck.

Yes, HDR is finally here (4 days "late").

But Astro has not formally replied me (e-mail or call) regarding my complaint. I have a feeling Astro will just let it be and keep quiet. I have sent an e-mail "reminder" to prompt for a reply which (if I get it) I may use to file a complaint with the authorities.

See how it goes and my energy level. It's tiring "fighting" with business entities that take consumers for a ride (I have another on-going "fight" with Panasonic Malaysia to deal with).

Ok, will try to do as suggested.

Btw, if I really have no choice but to opt for new package. What is the best package that suit me if I need the following channels in my package
1) AOD
2) Shuang Xing
3) AEC
4) Iqiyi
5) Quan Jia
6) HBO
7) Disney hotstar
8) Sports packages
9) Celestial movie
10) Hua Hee Dai
11) Cinemax
12) Nat Geo and National Geography
13) Animal Planet
14) EGG

Only Platinum.

you login this page and u play around.

https://shop.astro.com.my/premium-pack-1/build?lead=new

I just checked on my TV, and yes, I can confirm that HDR HLG is now back again on channel 805.
As long the Ultra Box detects that your TV supports HDR, then the HDR will enabled automatically as you tune to channel 805.
Currently, there's no option for you to manually disable HDR output on Ultra Box.
Since HDR is now back on channel 805, I guess they'll reply by advising you to check your TV again, or they'll probably ignore your email.

Because of their incompetent handling regarding this HDR matter, which caused so much unnecessary confusion and inconveniences to many people.....
I wonder is there anyone here who complained to Astro about not having HDR on channel 805 before this, and ended up getting replaced with a new Ultra Box by the Astro technician?
As long they arrange an Astro technician to come over to your house to drink tea to fix technical related issues (especially when the 1 year box warranty has over), then you'll have to agree either 12 month contract (ensure your Astro account remains active for the next 12 months, or else they'll clawback the RM65 technical service fee to your bill), or else you pay RM65 technical service fee the installer directly if you don't want any new contract.

If yes, I suggest you better raise this dispute to their customer service to revoke the 12 month contract that has been imposed on you (if have), or credit back the RM65 service fee on your next bill (if you paid directly to the Astro technician).

Basic channels on Astro (Primary Pack)
3) AEC
4) Iqiyi
5) Quan Jia
14) EGG

Movies
6) HBO
7) Disney hotstar
11) Cinemax

Sports
8) Sports packages

Chinese Favourites
1) AOD
2) Shuang Xing
9) Celestial movie
10) Hua Hee Dai

News & Documentaries
12) Nat Geo and National Geography
13) Animal Planet

Recommended option for you would be:
Premium Pack 1 (RM124.99 for 24m contract)

+ Chinese Favourites (+RM14.99)
+ News & Documentaries (+RM14.99)

Total = RM154.97 + 6% SST
Grand total = RM164.27/month (24 month contract)

Note: Separate add-ons (Chinese Favourites and News & Documentaries) does not have contract, which means you can remove them anytime you like.

All you need to know about the new Astro packs, are all here: https://forum.lowyat.net/index.php?showtopi...ost&p=105798853