Same here.

I called the guy and he has not received the order number or any instructions to come to my house.

Hmm

What router are you using? (Where it's not working and where you're getting the 172.20.x.x address?)
Can you see the PPPoE MTU size in this router? What is the current MTU size?

How bout your BTU? What model is it? Maybe they're going to change that. Mine was changed as my old one was the 100mbps ethernet port HG850a.

This post has been edited by soonwai: Mar 19 2018, 07:13 PM

the alcatel I240G supports 100mbps, right?

TM Router given: ZTE ZXHN H267A




sharing the settings on the TM router.


the 172.20.xx.xx is shown on my Fortigate unit. And yes, confirm the pw is correct.

This post has been edited by mydurian: Mar 19 2018, 08:09 PM

yes.

Just to change router to ensure you get the speed.

thanks

What’s the MTU for the Fortigate’s PPPoE client set to?

bro.. I am very familiar with the 172.x ip range
whenever I pay my unifi bill too late or didn't pay full despite numerous reminders from TM, they will reward me with this ip
in other words account suspended but still connected with this special ip. cannot even open hypptv
lol

Lol it is special as it is part of the private IP class, so you won’t be able to connect to the Internet at all with this IP. Smart TM.

I guess so. But this is a newly applied biz unifi account. I'm beginning to suspect they have yet to properly configure it. Calls to hotline is useless. I demanded to speak to their 2nd / 3rd level but they refused. So I screw the TM account manager in charge of us. I told him, either solve it by this week or we'll get our litigation dept to do work.

Default to 1492.

Yep. unifi installers came and changed my modem only. From huawei echolife HG8240w to HG8240H difference is just the last letter? but it does look smaller and neater than the old modem. They even let me keep the old one.

now u can do anything u wish - gaming, stream 4k, torr, multiple devices, etc.

just watch the coming bills are correct.

I had a similar problem with a Mikrotik router when MTU was left alone and defaulted to 1480.
See here: https://forum.lowyat.net/topic/4206500/all
But yours is already 1492 so I don't know.

My Suggestions:
1. Ensure username/password are correct.
2. set mtu-override enable for both MTU and MRU and set them to 1492.
3. Check that PPPoE authentication is set to PAP.

I just got mine installed last week (upgrading to 100M), for 1st day all good, full speed.
Noticed jerking and lagging on hypptv on 2nd day, then last saturday speed dropped.
Constant 30M only

Call TM and let them do their magic.

Tried, waiting technician come and check.
Damn sien, ping is low, but speedtest showing 30M but loading speed is noticeably slow when browsing.

haha yea i stream alot of torrent based movies so faster buffer is a plus. Need the double speed up for upload as well

100m dropped to 30m? that's unacceptable. Definitely should complain. If -10mb drop, still fine with me. More than that and they'll hear my rants alright
You can live chat with them on unifi site to complain if you don't feel like calling

HI All,
TM Call me say my area got Unifi ask me fast fast upgrade since there is still port available.

This is what they offer me:
1) i choose the 30 M which is 147.34 after GST. With the internet TV thing.
2) I seldom use phone call at home but still remain my old num ~ 1 min 20 cent
3) Installation i think will choose , the one over ceiling ~
10 Meter RM 60, when more than 10 Meter Each 1 Meter they charge RM10.
4) The operator who call me ask me nego to get cheaper installation from contractor to save up some money o.0.
5) Anything i need to take note ??? ( I scared i over pay or miss out anything, i am not paying attention to previous post )

This post has been edited by Zelda85: Mar 20 2018, 04:41 PM