Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade
|
|
 Mar 20 2018, 02:05 PM
Return to original view | Post
#1
|
 
Junior Member
828 posts Joined: Mar 2010 
|
QUOTE(OwlsHeart @ Mar 20 2018, 10:25 AM) Yep. unifi installers came and changed my modem only. From huawei echolife HG8240w to HG8240H difference is just the last letter? but it does look smaller and neater than the old modem. They even let me keep the old one. I just got mine installed last week (upgrading to 100M), for 1st day all good, full speed.  Noticed jerking and lagging on hypptv on 2nd day, then last saturday speed dropped. Constant 30M only   |
|
|
|
|
|
Mar 20 2018, 02:45 PM
Return to original view | Post
#2
|
|
Junior Member
828 posts Joined: Mar 2010
|
QUOTE(SilentVampire @ Mar 20 2018, 02:30 PM) Call TM and let them do their magic. Tried, waiting technician come and check.Damn sien, ping is low, but speedtest showing 30M but loading speed is noticeably slow when browsing. |
|
|
Mar 21 2018, 10:19 PM
Return to original view | Post
#3
|
|
Junior Member
828 posts Joined: Mar 2010
|
QUOTE(SilentVampire @ Mar 20 2018, 02:30 PM) Call TM and let them do their magic. QUOTE(OwlsHeart @ Mar 20 2018, 02:48 PM) haha yea i stream alot of torrent based movies so faster buffer is a plus. Need the double speed up for upload as well 100m dropped to 30m? that's unacceptable. Definitely should complain. If -10mb drop, still fine with me. More than that and they'll hear my rants alright  You can live chat with them on unifi site to complain if you don't feel like calling QUOTE(AVFAN @ Mar 20 2018, 05:23 PM) u mean it shud be 100mbps but speedtest shows 30 and actual is even slower when browsing? What a day! if so, something seriously wrong. common causes is your local infra nearby having problem. talk to yr neighbors, see if they hv same problem. dun be surprised some idiot contractor did something stupid at the junction box or yr dog bit something off! let the unifi technicians come, check n explain. if it's your own problem, u may get charged. So TM technician came and replaced the fiber cable from FTB to the modem, still same. According to my mum, they say suspected is FTB problem, will replace the unit and need me to pay for it CASH. They will come back tomorrow to fix it (did'nt bring any equipment) I tested the speed this evening, its getting 1-2Mbps only. So I just opened the FTB and saw this!  This doesn't look right, fiber not suppose to bend like this! I just pull it out like this.  Guess what?  So ya, its their workmanship problem. Will get receipt from them (if still need to pay), then try to get credit from Unifi. |
|
|
Mar 21 2018, 11:01 PM
Return to original view | Post
#4
|
|
Junior Member
828 posts Joined: Mar 2010
|
QUOTE(aneip @ Mar 21 2018, 10:32 PM) They roll wrongly.. It's suppose to come from right side. Opposite of the opening. So the bend in not too much. from some images online, I'll guess so, re-did it and speed is holding. QUOTE(soonwai @ Mar 21 2018, 10:51 PM) There's no way they did that due to incompetency. They don't suspect it's the FTB problem, they know it is because of the way the fibre is routed inside. I'm pretty sure it was done intentionally. Keep the photos, show it to them and demand some compensation. Or else make a report to TM. However they may lose their jobs and they know where you live so it's entirely up to you. Told my mum to call them tomorrow morning, don't bother coming, just completed their work for them.QUOTE(ahpek26 @ Mar 21 2018, 10:54 PM) Why is the white fiber cable so long? I'm pretty sure they can snip them and make it short and fit better right? Any expert wanna chime in. refer ^^^^ |
|
|
Mar 22 2018, 12:12 AM
Return to original view | Post
#5
|
|
Junior Member
828 posts Joined: Mar 2010
|
QUOTE(Kazuhito @ Mar 21 2018, 11:59 PM) Hi guys. I have a question here. 1) Latest promo is RM199 (ex-gst) for 100Mbps. No contract extension. I took this package last week after unifi call me, upgrade from 50Mbps RM179 (ex-gst)1) Am paying about RM199 per month (RM210.95 GST included) for 50Mbps service. As my contract has already ended, is it possible for me to go to TM and ask them about any upgrades (like 100Mbps for RM189, maybe?), or should I terminate my current plan and go for something else (Unifi Advance Plus, or Maxis perhaps?) 2) Someone told me when my HyppTV STB is broken, and if I requested TM to change it, they will charge me RM50 + extension of contract for another 2 year. Can anyone validate this story as I feel that it's a bit of one-sided. I dont know whether you can call and ask for it. Since most people is getting calls for this upgrade. 2) For STB, I recall reading on unifi website, you can choose to pay for replacement or 2yrs contract extension. Not both. I may be wrong, please check on their website |
|
|
Mar 22 2018, 10:36 AM
Return to original view | Post
#6
|
|
Junior Member
828 posts Joined: Mar 2010
|
QUOTE(Kazuhito @ Mar 22 2018, 10:15 AM) Customer rep just came back. She couldn't offer me what I want. So I'll be porting out from Unifi this evening. I'm curious, you asked them to offer you RM189 for 100M??Why not take RM189 for 50Mbps 1st? But I think you'll get a call after submitting cancellation. QUOTE(christina1 @ Mar 22 2018, 10:25 AM) Hi guys, I scheduled for restart everyday 6am, same Asus router, but I am using Asuswrt-Merlin.Is it advisable to reboot router once a day ? Any here knows how to auto rescheduled to restart router for ASUS ? Standard process for non-wrt is here |
|
|
Mar 22 2018, 11:47 AM
Return to original view | Post
#7
|
|
Junior Member
828 posts Joined: Mar 2010
|
QUOTE(Kazuhito @ Mar 22 2018, 11:15 AM) Because I'm paying RM199 excl. GST for a 50Mbps for quite some time, while others been paying RM199 excl. GST for 100Mbps. So, yeah. No use to get RM10 reduction for 50Mbps plus 2 years contract. My contract ended on November last year, and I've been waiting for TM to offer me 100Mbps. Why not just ask for RM199 for 100Mbps?Btw, RM199 100M is new promo, or offered for customer retention. You know your area is fiber port saturated and you still want to cancel? You'll regret this after they allocate it to other customer, unifi and maxis share the same port. |
|
Topic ClosedOptions
|
| Change to: |  0.0291sec
 0.78
 7 queries
 GZIP Disabled
Time is now: 30th November 2025 - 06:25 AM |
Quote