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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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OwlsHeart
post Mar 14 2018, 12:52 AM

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Someone enlighten me plz , im a little confused here on this math,

so i was paying rm179+gst=189 for 30mbps&hypp tv,months later got the free upgrade to 50mbps then few days ago got offered upgrade to 100mbps for rm199+gst=rm210

I see most talking about the rm10 upgrade so if i was on rm179 then it should be rm189 for 100mbps right? after gst should be rm199. How come im paying rm20 for the upgrade to 100mbps?

is it because they included ruby pack? it's not free is it and cost another rm10? if so can request to exclude to save another rm10? my hypp modem has been collecting dust since day 1, we dont even use it lol
OwlsHeart
post Mar 14 2018, 10:14 AM

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QUOTE(fruitie @ Mar 14 2018, 01:08 AM)
Interesting. Most of us are paying RM 189 (excludes GST) and comes with 100Mbps, VAR (Varnam, Aneka or Ruby) pack, Jumbo pack and free calls.
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QUOTE(voncrane @ Mar 14 2018, 01:12 AM)
Typically, when you get called with an offer, it's not often the best one. If you didn't accept the offer and still on the 179 for 50Mbps package. Either call TM or better still, walk to a branch and request for the +RM10 for bump to 100Mbps.. This has been discussed many times over..
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QUOTE(AVFAN @ Mar 14 2018, 07:47 AM)
u just brought up a strange case...

it has always been +rm10... yours is +rm20!

it shows unifi/dealers/resellers continue to dish out non standard packages with various prices.

i guess that will never end... the confusion and heartaches will go on....
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QUOTE(enduser @ Mar 14 2018, 08:00 AM)
Its seem the pattern is TM will have offer every now n then.

Last time most get the 50mbps speed for free under the Thank You Campaign (in dec 2016 if not mistaken).
So at that time existing user pay rm179 monthly ( some only pay rm169 and some even luckier pay rm159) for 30mbps (same as u pay now) and get the free upgrade to 50mbps with the same price... [price before gst]

and then, at the end of 2017 got another round of campaign rye 2017 (retention year end some say smile.gif ) which add +rm10 u get 100mbps speed.

so to answer ur question,
1. imo, the best is to try to get the rm139 for 30mbps speed. Later on if got year end offer u can upgrade with monthly price cheaper than most of us here smile.gif .. i also try to get this package but got existing contract when upgrade to 100mbps. 30mbps is good enough for me haha

2. unifi tv or known as hypp tv previously cant be exclude with the unifi broadband. Its in the contract i think.

3. Another thing to try is to exclude the call plan. I will try this when my contract finish , can save rm20 monthly.
 
smile.gif
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Thanks for your all input. Not familiar with unifi pattern sweat.gif i currently have another year contract with unifi so cant terminate now. Will contact unifi for further understanding on this rate they signed me on

OwlsHeart
post Mar 14 2018, 12:30 PM

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QUOTE(voncrane @ Mar 14 2018, 10:48 AM)
It’s alright fam. But don't wait till you are out of contract.. That's more months of overpaying. Many here (myself included) are within contracts and still managed to negotiate a better deal. You are seeking to upgrade, no penalty as you won't be terminated.. They'll just adjust your monthly fees and switch your plan. And if lucky, all can be done without the contract restarted. Yes, means you'll still have just one year left vs starting a new 2 years contract.  nod.gif
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Yeah.. i got them to lodge a report for me as they are not sure of the offer that the agent offered me and since i accepted,il have to wait for the person to call me back i guess..

QUOTE(ycs @ Mar 14 2018, 11:36 AM)
i just accepted the RM20 additional for 100mbps from 50mbps RM179 plan; is it the wrong move?
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at least i dont feel quite alone now hahah welcome onboard mate XD
OwlsHeart
post Mar 14 2018, 12:57 PM

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QUOTE(ycs @ Mar 14 2018, 12:45 PM)
why? you mean could have got it for free? confused.gif
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No lah, like you i also accepted their offer rm199 for 100mbps on impulse thought it was an 1 off deal invitation only while most of them here got it at rm189,we pay extra rm10 more sweat.gif you can also lodge a report with them like me and see what they have to say lol

This post has been edited by OwlsHeart: Mar 14 2018, 12:59 PM
OwlsHeart
post Mar 14 2018, 01:11 PM

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QUOTE(ycs @ Mar 14 2018, 01:04 PM)
the guy said rm199 includes 600mins freecalls

maybe can reject installation? laugh.gif
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I already confirmed with them about this. Sadly the call plan is part of the plan so cannot exclude laugh.gif
OwlsHeart
post Mar 17 2018, 04:44 PM

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QUOTE(kaiserreich @ Mar 17 2018, 04:26 PM)
Guys. I saw the phone pole outside my house getting a fiber loop and the white box for fiber ports. But there are only 1 port box only for a row of about 20houses.

Checking coverage by address at tm site, i still see covered by streamyx only. Could i go to TM point and signup already or do i need to wait for TM to update their system?
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ask agent check for u don't wait for system. the website system not accurate one especially for low cost residence. I know this malay agent very friendly always help me check for port availability through whatsap
OwlsHeart
post Mar 19 2018, 03:59 PM

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using router archer c1200 also need to change? the staff did tell me my current router is enough for 100mbps that i just need to restart it. Activation date is set on tomorrow,dunno what time they activate though
OwlsHeart
post Mar 19 2018, 05:35 PM

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QUOTE(soonwai @ Mar 19 2018, 04:04 PM)
That's the router that TM gave me for for 50-100 upgrade. So I guess no need to change for you. Though TM may just change change another C1200 for your C1200.
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I just received a sms from unifi telling me the installer name and installation time takes from 9-12 pm. Why does it sound like someone will be coming over? hmm.gif
OwlsHeart
post Mar 19 2018, 06:49 PM

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QUOTE(voncrane @ Mar 19 2018, 05:48 PM)
Prolly cuz someone is coming to ensure its all good.. Maybe swap out problematic devices..
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Yeah i think so,thanks
OwlsHeart
post Mar 20 2018, 10:25 AM

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Yep. unifi installers came and changed my modem only. From huawei echolife HG8240w to HG8240H difference is just the last letter? but it does look smaller and neater than the old modem. They even let me keep the old one.

user posted image
OwlsHeart
post Mar 20 2018, 02:48 PM

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QUOTE(AVFAN @ Mar 20 2018, 10:48 AM)
rclxms.gif

now u can do anything u wish - gaming, stream 4k, torr, multiple devices, etc.

just watch the coming bills are correct.
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haha yea i stream alot of torrent based movies so faster buffer is a plus. Need the double speed up for upload as well

QUOTE(jmas @ Mar 20 2018, 02:05 PM)
I just got mine installed last week (upgrading to 100M), for 1st day all good, full speed.
Noticed jerking and lagging on hypptv on 2nd day, then last saturday speed dropped.
Constant 30M only  cry.gif

ranting.gif  ranting.gif  ranting.gif
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100m dropped to 30m? that's unacceptable. Definitely should complain. If -10mb drop, still fine with me. More than that and they'll hear my rants alright mad.gif
You can live chat with them on unifi site to complain if you don't feel like calling
OwlsHeart
post Mar 21 2018, 10:28 PM

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QUOTE(jmas @ Mar 21 2018, 10:19 PM)
What a day!
So TM technician came and replaced the fiber cable from FTB to the modem, still same.
According to my mum, they say suspected is FTB problem, will replace the unit and need me to pay for it CASH.
They will come back tomorrow to fix it (did'nt bring any equipment)

I tested the speed this evening, its getting 1-2Mbps only.

So I just opened the FTB and saw this!
user posted image
This doesn't look right, fiber not suppose to bend like this!
I just pull it out like this.
user posted image

Guess what?
user posted image

So ya, its their workmanship problem.
Will get receipt from them (if still need to pay), then try to get credit from Unifi.

ranting.gif  ranting.gif  ranting.gif  ranting.gif
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LOL what a bizarre case.. in the feedback sms, give them 1 out of 10. Ty for sharing pics, might be useful next time when i transfer my unifi line again and encounter such prob laugh.gif

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