asked TM dealer they say early next year will have 500Mbps package coming. It's confirmed.

Hi guys,

just a small question about billing,

If I terminate my existing unifi subscription, is the payment for the last month calculated on a pro rata basis? I am planning to terminate and reapply to replace all the aging equipment.

Thanks.

am using 100Mbps (RM189 RYE package), setup as follow:

ASUS AC1200G+ as my router on groundfloor
TPLINK WA850RE as range extender on 1st floor
desktop PC on 2nd floor connected to the range extender via TPLINK WN821N wifi receiver

3 users in my home, normal web browsing, no heavy youtuber & i'm the sole person who torrents via BitComet at times & game via PS4 which is connected via LAN on groundfloor

my issue is whenever i'm torrenting & gaming, internet speed will slow down greatly, to the point that google mainpage take seconds to load, youtube mainpage take more than 10 seconds to load, and slow browsing speed to other sites as well. this issue is even more obvious when i'm torrenting.
and i've tried torrenting with only 1 file running, not multiple torrent files. and the D/L speed is only around 1000-2000kb/s, not lighting fast speed.

pls any sifu can enlighten me what's going wrong here  

My Unifi services (phone & internet) has been down for 13 days (as on 24Feb 2018) already. 
Despite follow up via messaging & tweeter, there has been No details as to what is going on and when I will get back my services.
My report no. is 1-19661307906 .

Unifi's response has been ...
1-  Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
2-  Upon checking, you issue still under progress. Kindly wait for and update from our team. None received
3-  As per checking, your report is still in progress. We have updated and urge our respective team for urgency regards in solving your issue. Our respective technical team will update you on the feedback. None received
4-  We are doing our best to expedite your case.
5-  Pleased be informed that our team still diagnose on your issue. We have urged our team to ensure the restoration can be completed soonest possible. Anything, our team will update you later. ...
6-  ... Our team will update you for feedback. None received
7-  You're report is still in progress. We have highlighted your issue to the team for faster action.
8-  Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
9-  We sincerely apologize for this issue. Fyi, your technical report status is still in progress. However, we have updated our Technical Department and urged for an urgency towards this issue.
10-  [After 13 days down]  Upon checking, your issue is still in progress. Anything, our team will update to you accordingly. None received

With No light at the end of this tunnel .... is there any hope for the state of our broadband services or rather what broadband services?.

Still Waiting 

Not sure when it started happening, but it could have been after I upgraded to 30MBps.

Just the wifi. Had a Unifi technician come to check out. Ethernet connection can consistently output at least 24MBps.

Have not done a speedtest on every single device but all devices that are tested show around the same dl speed.

Could it be because of wear and tear? Have been using it for 5-6 years already.

TM Router given:  ZTE  ZXHN H267A




sharing the settings on the TM router.


the 172.20.xx.xx is shown on my Fortigate unit. And yes, confirm the pw is correct.