EDIT: If they dare to charge me RM200 for cancelling.....what should I do?

This post has been edited by JohnLai: Aug 21 2017, 05:08 PM

Can you still check whether you're qualified for the free upgrade? Asking for a friend coz seems like the link to check is no longer available...

I would be surprised if you didn't keep any B&W written proof from your agent or you're just take for granted from their verbal promise?
BTW in what sense you're not qualified? due to condo technical limitation?

This post has been edited by monkeybeh: Aug 21 2017, 08:29 PM

Er, I don't think so la.

New subscribers not entitled for free upgrade.

I did have SMS from the first agent about the free upgrade, didn't expect the installation gonna take forever.....

This.....
Really pissed me off....

Cause both agent and installer came over.
Right before installation, I said, 'Finally my unifi with free 50Mbps will get installed'.
Both of them corrected me and saying it is only for promotion period crap where mine is not eligible. Fark!!!!
EDIT: -.- Installer wanna charge me RM200 for termination............

This post has been edited by JohnLai: Aug 21 2017, 08:44 PM

Hi , tm just replace my old router with TP link ac1200 archer c5. After replace with this router my always auto restart the router, how to fix this?

Hmm......There are few reasons for router instability:

1) Power = unstable electricity flip the wrong signal etc
2) Temperature = what about air flow around router?
3) Router SOC fabrication fault = well, you are doomed in this case.
4) Unstable router OS = How about updating the firmware?

TM just called me for the free upgrade 50 to 100mbps, but their technician can only come to my home early september. Wonder if TM auto upgrade to 100Mbps after they called, or still need to wait for technician to upgrade?

Technician will come to your house and change the whole equipment set. The irony is in my home they change to the same model as before for the BTU. Router got upgrade la but end up didn't use.

kesian kena game, march...free speed upgrade offer already end.

So, they will upgrade the speed prior coming to my house or only upgrade the speed after they change the equipment?

I'm using Archer C7, i believe capable of handling 100Mbps. At office now, cant test if got any speed upgrade

This post has been edited by tolaktakjatuh: Aug 22 2017, 03:00 PM

They will upgrade first before they come. When they're here they will do the necessary speedtest and Hyptv test.

What router did they give you? Tplink Archer C5?

No. Dlink Ac1200

850L ?

TP-link archer c5 is the best stock wifi router that TM supplies.

For me I guess I'm just out of luck. There is few forumer also complain about c5.

For my case my c5 is not stable after few minutes usage, flashed latest firmware, hard reset etc no solution, suspect SoC chip on pppoe got issue. My contract also ended so I don't wish to pay nor extend contract.

Then I test c5 act as access point there is no issue, then I ended up use c5 as access point.


Attached thumbnail(s)

for my totally no problem. two C5, one at my own house, one at my parent one.

both are running default firmware that comes with it. Never flash any firmware etc. Performance is consistent and super stable. no issues at all.

Firmware Version:
3.17.1 Build 20160317 Rel. 4317
Hardware Version:
ArcherC5 v2

that the reason I said I'm out of luck.

what your modem using ?

i also fact this issue pppoe with auto turn red within 2-3min usaga when connecting with VDSL2-ZTE-H268E . I was flash to latest firmware no luck. try replace using back stock router dlink 850l is ok. I was send back to tplink for RMA process.. let's how this going yet.

This post has been edited by gahkin: Aug 22 2017, 11:02 PM