Is it normal ther TM Contractors to have shitty punctuality and zero responsibility?

Been tring to call the installer number since morning but went straight to VoiceMail.

Called 100 and ask the status update, was given new number (different number that was received thru SMS) but still the same story.

These fuckers think they simply can appoint a date and make people wait the whole day issit ?

Maxis fibre wasn't around that time when I first install unifi in my area. I asked the person in my neighborhood how he managed to get 2 cables from pole into his house, he told me he had maxis first then unifi. On the phone when I call 100, the cs told me I have to call the last ISP that install their service on tm btu. Basically is like tumpang to stay in people house but you can't ask the owner to move away and you stay in their house. 
He then tell me to call maxis and I get a rude answer from a lady saying I can't split up no matter what, even after terminating and reinstall. But I did ask maxis cs via phone if there is extra port in my area(and yes, there is some ports available) before asking a btu split up because if you ask them for split up then for ports availability they will always come up a reason to say "port is full" because they can't answer your first question.
I could, but it be nice to have separate btu because it's much cleaner. Currently tm have drilled my aluminium window frame just to pull the fiber cable in. The area I planned to place the btu is not too deep inside the house, just drill hole and place the btu like 2 metres next to the hole on either of the floors in my house.

sorry for asking this.
why do you need 2 ISP?

just kinda curious

Is it normal ther TM Contractors to have shitty punctuality and zero responsibility?

Been tring to call the installer number since morning but went straight to VoiceMail.

Called 100 and ask the status update, was given new number (different number that was received thru SMS) but still the same story.

These fuckers think they simply can appoint a date and make people wait the whole day issit ?

you means since you don't have any hypptv package, will STB provided for free channel viewing?

Is it normal ther TM Contractors to have shitty punctuality and zero responsibility?

Been tring to call the installer number since morning but went straight to VoiceMail.

Called 100 and ask the status update, was given new number (different number that was received thru SMS) but still the same story.

These fuckers think they simply can appoint a date and make people wait the whole day issit ?

Dear all,

Past 2 week, i check my speed through speedtest, noted that TM has upgrade my line to 50Mbps. However, i experience slow speed this week, hence i run through speedtest this week, my speed has decrease significantly to only 20MBps.

Do anyone experience the same problem like me? Has TM reduce back my speed?

Is it normal ther TM Contractors to have shitty punctuality and zero responsibility?

Been tring to call the installer number since morning but went straight to VoiceMail.

Called 100 and ask the status update, was given new number (different number that was received thru SMS) but still the same story.

These fuckers think they simply can appoint a date and make people wait the whole day issit ?

Same with my case. Complain and gave them bad rating, later they call ask me to change rating. 😠

i have same experience, very hard and they keep changing contractors and they don't give notice...

they also try to ask for extra charges...

oh well now installed.. finally

TM now poor sangat ke? I think my router got Hardware issue and 2.4Ghz sometime disappear but no problem with 5Ghz. Tried to reset and update the router (TP-Link) firmware and still cannot.

Contact TM and they said still under warranty and need to pay RM53 when technician visit your home. I told them now is hardware issue and still under warranty and they said 'memang ada charge'. If out of warranty, then the charge will become 200+.

I said better I visit TM Point instead of pay the RM53. But they said cannot?? WTF?

TM now poor sangat ke? I think my router got Hardware issue and 2.4Ghz sometime disappear but no problem with 5Ghz. Tried to reset and update the router (TP-Link) firmware and still cannot.

Contact TM and they said still under warranty and need to pay RM53 when technician visit your home. I told them now is hardware issue and still under warranty and they said 'memang ada charge'. If out of warranty, then the charge will become 200+.

I said better I visit TM Point instead of pay the RM53. But they said cannot?? WTF?

I warranty claim my router after one year. Didn't charge me anything.
Through the online chat, they said got charge but in the end didn't charge.

According to the online chat PIC they will also charge RM53 for technician visit as I request to change to a router that supports 50mbps.
They just changed the router for me yesterday, hopefully they wont charge me as well.

According to the online chat PIC they will also charge RM53 for technician visit as I request to change to a router that supports 50mbps.
They just changed the router for me yesterday, hopefully they wont charge me as well.

If router still under TM warranty, i not see a reason why they charge RM53 for technician visit.

UniFi support & techs actually quite good. Fast and efficient.

Last Friday night my neighbours UniFi down. Modem no Link so I called 100 and made a report.

Saturday, it was up. TM called to see if still got problem so neighbour said all OK. Report closed. Later at night same problem came back.

Sunday morning was OK and then problem again at night so made a another report.

Monday, TM technician came in the afternoon to check the external cable to the ports at the tiang. Not sure what he did but after that problem solved. Neighbour happy and baked me a chocolate cake on Wednesday.

later got RM53 charge haha

According to the online chat PIC they will also charge RM53 for technician visit as I request to change to a router that supports 50mbps.
They just changed the router for me yesterday, hopefully they wont charge me as well.