Just talked to AM CS, no idea how they came out with such higher surcharge compared to online search,
First segment,
KUL-xHKG-AMS on KA/CX
One way tax/surcharge -
HKD 1,500 (MYR 855)If use AM online search, only HKD 666 (MYR 380)
Second segment,
KEF-xLHR-KUL on BA
One way tax/surcharge -
HKD 2,200 (MYR 1,250)If use BA online search, only HKD 1,843 (MYR 1,058)
If use AM online search, only HKD 1,836 (very close).
KA,CX, and BA are available at AM online, so I did the search for surcharge and availability, before calling to CS, as I am redeeming under OneWorld multi-carriers.
Any trick I am missing? Or the CS actually breaks my same day transit into 2, for example, KUL - HKG, HKG - AMS and KEF-LHR, then LHR-KUL? I tried to clarify with the CS, the CS confirmed there is no "stop-over" charge at LHR (less than 24 hours), and somehow I found that HKG transit is ridiculously high. Could not answer me why the rate is lower on each segment also, argh...not anymore HUCA