Hi the AirAsia guy, how about Brazil GRU with AM on Qatar?

I think this is a good problem.

For the first time, I converted Maybank TP to 1,000 AM to activate my AM account.

Instead of 4,770 TP (VI), I only got charge 1,508. No idea how to come out with 1,508.

Is it some kind of first time conversion bonus?

This post has been edited by Stan81: Mar 31 2017, 01:51 PM

I googled around before posting this and could not find any. Afraid that I will not able to find out the reason, don't think I will call Maybank CS, if this is their mistake, this is like surrender myself

I will wait for my next statement to see whether they will correct the conversion point or not.

Just talked to AM CS, no idea how they came out with such higher surcharge compared to online search,

First segment,
KUL-xHKG-AMS on KA/CX
One way tax/surcharge - HKD 1,500 (MYR 855)
If use AM online search, only HKD 666 (MYR 380)

Second segment,
KEF-xLHR-KUL on BA
One way tax/surcharge - HKD 2,200 (MYR 1,250)
If use BA online search, only HKD 1,843 (MYR 1,058)
If use AM online search, only HKD 1,836 (very close).

KA,CX, and BA are available at AM online, so I did the search for surcharge and availability, before calling to CS, as I am redeeming under OneWorld multi-carriers.

Any trick I am missing? Or the CS actually breaks my same day transit into 2, for example, KUL - HKG, HKG - AMS and KEF-LHR, then LHR-KUL? I tried to clarify with the CS, the CS confirmed there is no "stop-over" charge at LHR (less than 24 hours), and somehow I found that HKG transit is ridiculously high. Could not answer me why the rate is lower on each segment also, argh...not anymore HUCA

Is it their limitation that OW Multi-carrier cannot do "single ticketing" on one segment?

For example, I tried to break KUL - HKG, then HKG - AMS, but the surcharge is way below the total still.