Complaints Unit
Department Name: CVM-Customer Experience & Relations
Contact: Customer Relations Team
Address: Level 30 Menara IQ, Persiaran TRX, 55188 Tun Razak Exchange, Kuala Lumpur
Telephone: +603 2075 6235
Facsimile: +603 8894 2811
Email: complaints@hsbc.com.my


cn drop an official email to them seeking for full resolution.

and tell them to reply their outcome to us officially.

if the outcome not to our satisfaction, use their email reply & escalate to BNM.

This post has been edited by sjz: Jul 10 2024, 12:12 PM

Thanks for the details. I just dropped them an email. Hopefully they will look into it seriously.

Sent to this email bnmtelelink@bnm.gov.my

Maybe need to use the webform for official complaint as mentioned in their reply

This post has been edited by OPT: Jul 10 2024, 03:47 PM

so far this team is quite efficient.

got once i got some missing campaign cashback, i email them to complaint officially.

they really did a thorough investigation and found out the problem.
they did admit mistake made by another team.
eventually i gotten RM50 missing campaign cashback.

This post has been edited by sjz: Jul 10 2024, 04:46 PM

how can I get the Samsonite luggage when applying for Live+? upon approval?

Hi for Mpower, do cashback considered as payment?

IE statement date on 7th, cashback everyday posted on 10th. Can I pay just the outstanding balance after the deduction of that cash back everyday?

🙏

yes

They finally replied today with a resolution and mentioned they would get back to me before July 23rd. They agreed to waive the AF of RM 600 and reimburse RM 25 SST. However, just a few days ago, I was charged with finance charges, so I'm also asking that that be waived.

They said they would update CCRIS next month, so let's see.

Finally, this case is coming to an end.

Hi, im thinking to change my T1 card to Live card. How hard is it to change? Is it like maybank? Apply new card and cancel old card?

Yes

How hard is to get new card to be approved if the requirements is the same. Is it auto approve like maybank because the limit is share anyway.

Depend on bank

Okay thanks, will try to apply the live+

Called HSBC CS to request for annual fee waiver for T1 , they said will forward the request to bank side and subject to their approval in 5 working days.

In the meanwhile they crosssell another cc without annual fee but i told them i’m not interested

Hopefully thats not the pre-requisite for annual fee waiver. Read somewhere in fb saying that even u want to cancel the card, u will also have to pay the annual fee.

This post has been edited by Smurfs: Jul 21 2024, 12:59 PM

if the annual fees has been charged & up to bank to waive. else u get I on eccris system

Yes that is my worry too. But I have been using hsbc card for years and fortunately they have been generous enough to waive my annual fee every year despite my low usage.

The cb for HSBC Amanah Visa Platinum card is based on txn date or posting date of a calendar month?

Any idea why I can no longer log into HSBC.com.my? Everytime when I click on login it goes to the logged-off page.

This post has been edited by MGM: Jul 25 2024, 02:41 PM

It's on the website

You've closed off all accounts previously so nothing is tagged to your online account.
Call CS to tag your new card to your online account.

any one using Live+, the cashback is given only if exceeded minimum spending of 1k per group?