Is the tab really that good?

Anyone can clarify on this?

Thanks

Ok. Now can reload already

Similar to you, recently got charged SST with no usage after SST but after calling she agreed waiver with 3x any amount spent. Was told no AF since I met their terms. To my horror even before I started spending I saw AF charged. Called in again and was told I didn't meet their "criteria".

So I wanted to cancel but somehow can only proceed after paying SST + AF and I did. Few days later got call and told will get AF + SST reimbursement if I retain card.

In a dilemma since getting back especially that AF is a lot and accepted an upgraded card offer to replace my existing cards.

Thinking whether wanna stay with them after this and risk facing the same issue again next year

This post has been edited by OPT: Jun 27 2024, 10:16 AM

Umm, apparently there's another min RM2k TnC on top of that, applies to all HSBC cards

This post has been edited by OPT: Jun 27 2024, 12:51 PM

2k annual spend as condition for AF waiver apart from min 1x swipe per month, but I don't know where to look for this criteria. Apparently that's what 3 out of 4 SC that talked to me mentioned this because I did 12 swipes but did not fulfil the min 2k spend.

Mine was Visa Plat I think but apparently applies to all HSBC including MPower according to the SC.

This post has been edited by OPT: Jun 27 2024, 08:00 PM

For my case which I highlighted above, I did wrote an email to BNM the same time I cancelled my card...and got a reply from BNM> below is the email:-

Dear Sir,

We refer to your e-mail on the above.

We understand your predicament and wish to advise you to liaise with Complaint unit of HSBC Bank Malaysia Berhad (HSBC) in writing via complaints@hsbc.com.my first to resolve the issue. If you already sent the complaint in writing, please forward to us the copy for our further action.

Please be informed that each financial institution have set up a designated Complaints Unit to handle any enquiries or complaint from their customer. The details of the complaints unit of the financial institution as well as BNM's complaint handling guideline can be obtained from our website at: https://www.bnm.gov.my/consumer-info/complaints

If you do not receive any response after 14 days or if you are not satisfied with the explanation from the Complaint Unit of HSBC, you may forward the reply from the Complaint Unit and lodge the matter to us for our further action through our webform : https://bnmlink.bnm.gov.my/

Thank you.

Hope it helps

Sent to this email bnmtelelink@bnm.gov.my

Maybe need to use the webform for official complaint as mentioned in their reply

This post has been edited by OPT: Jul 10 2024, 03:47 PM

That is one way of doing it. Just make sure details are correct