As mentioned in earlier post I applied HSBC card hoping to get the RM 500 cashback.
CC applied via website on 13 dec
Follow up my application thru CS on last week saying my application still pending even though i check sms that my application is approved, idk whats wrong with their system its not in sync
Today received call from HSBC askin me to go KL main to collect card, i was like huh not courier to me?
Nevermind, walk in to branch, waited half an hour queue before counter.
Then another half an hour waiting in counter, taking ic and licence for thumbprint. (But i informed that my thumbprint is not clear with letter from jabatan pendaftaran negara)
Wait wait wait again, then guess what the staff said due to my thumbprint, i was not able to get my card today, need to send my application to risk department approve again. I was like wtf.
Waiting 1 hour to get this answer? I never been in my life aware that credit card collection need to get thumbprint. All credit card just send to my office without thumbprint or whatever process. HSBC is making my life hard. He said if approved i need to walk in collect again. Seriously their service is lousy af.
so not flexible.
in the event thumb not able to read, they should instead do a manual thumb verification.
let you thumb on a paper as record if needed.