after putting in complaint thru email yesterday morning, someone called me at night 9+, claiming to be from HSBC.
explained the whole scenario to her, she then said want to verify me, started asking those questions such as my ic number etc. I answered 2 and felt weird,  ask how many questions are there, she said need to answer 6-7 questions.
I was angry and told her, instead of reporting a fraud case, I am going through another potential fraud now because they called me, and I do not know who she is. She told me this is the only way to proceed else I will have to call their CS hotline (it is 9+ and over their working hours)
after raising more questions to her, she ask me to go to their branches to lodge a fraud complaint. I was like WTF. wasted all my time

If I need to go to the bank, I intend to make a scene and cut both my credit card in front of their teller and close the account. fortunately I do not have any owing to HSBC.

What an experience with a MNC (overseas) bank, which was really suprising to me, all this while I thought this banks offer much better service compared to local banks, and I was wrong.

Dear Customer,

Exclusive to all HSBC customers, enjoy a FREE Single Junior Scoop of Baskin-Robbins ice cream1 from 4 to 6 November 2022 as our way of saying thank you for your continued support. Just flash your HSBC/HSBC Amanah Credit/Debit Card/-i at any Baskin-Robbins outlet in Malaysia to claim your sweet treat today!

multiple visits perhaps?

limit could be 1x per visit, not per card or per day. they aren't tracking anyway.

which  promo is it?

I'm not sure why i suddenly got rm25 cash back.

For the Google wallet promo, does the 5 transaction need to spend in 1 particular participating month or is ok to spread between months

https://www.hsbc.com.my/credit-cards/features/google-wallet/

u must make sure got use the card. if less transaction in total, high chance they wont give

Yes common. If 3 times also you cant meet, then will be big question why you need this card.

How do you get it? threaten to cancel card?

Get RM20 Cashback with a minimum top-up of RM300 in a single transaction to Touch N Go (TNG) eWallet account on Fridays

Has anyone received the cashback for this promo?

Got any link to the T&C? Thanks

how can I get the Samsonite luggage when applying for Live+? upon approval?

check closely if the transaction is posted,
HSBC requiring us to go their website and search for dispute form and submit it ourselves.
after that need to wait for them to investigate for 14 days   

that's the reason i found their fraud prevention is not there, creating lots of inconvenience to us.

yes.
luckily you realized it on time.
the next will be actual fraud trx with amount.

my case happen when there is actual fraud trx charged.
i realized when SMS notifying me of this fraud trx.
the bank not doing anything to flag or stop these fraud trx and just letting it go through.