can any senior members here pls advise

bought 1 unit of Lenovo Y510P from Stephen ( https://forum.lowyat.net/user/storm88 of TECH ARMORY) on 24/12
https://forum.lowyat.net/index.php?showtopi...507863&hl=y510p
asked him if there's any issue with the laptop is there any 1 for 1 exchange
he said yes for 7 days only

on 25/12 i noticed there's a gap on the laptop lid

i asked for advise if this is normal in the Y510P threads
https://forum.lowyat.net/topic/2851949/+2500
https://forum.lowyat.net/topic/2796033/+2060

i called him today
a lady answered & said he's busy
i told her the problem & ask to exchange another unit
she said they are out of stock
so i ask her how to resolve this issue then
she told me to hold on & she asked Stephen

after that she told me that when i went there i already saw its a new unit
even i'm still within the 7 days exchange period they are out of stock

so i ask her can i send back for refund
she then told me that Lenovo have change their procedure
any issues should be dealt directly with Lenovo
& i should go to Lenovo service centre

my issue now is
1. i went to purchase a NEW unit - so am i suppose to expect other than a NEW unit ?
2. storm88 of TECH ARMORY didn't tell me that the 7 days exchange is to be done at the service centre
3. 1st she said no stock then she said Lenovo change procedure
4. from the response given by the lady, i presume that they are also refusing to accept the unit back for a refund

can any senior members here pls advise
is it true that we should go to Lenovo for the 1 to 1 exchange

thank you very much for your help

This post has been edited by profdra: Feb 20 2014, 10:11 AM


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y not u try to go to lenovo service center and seek their advise?..because it seems that this vendor (storm88) had no interest to help you after taking ur money...

there's 2 way around this, u can continue to find this storm88, and he gives u B_llsh_t excuses and reasons till in the end, u ended up going to service center OR u can ask storm88 where is the nearest service center and then juz go there..

on the part of refund, just for ur infor if u're not a malaysian, basically vendor/seller here seldom (if ever) would allow/entertain a refund...this is not australia...sad but true and we'll have to live with it.

hope my 2 cents helps...if other sifus and gurus got any helpful input, kindly suggest.

I agree with you. Seems TS you still have few days left, suggest you quickly go to nearest service center, hope this can help:

http://www.servicecenter.com.my/lenovo-mal...ice-centre-list

and this one:

http://support.lenovo.com/en_MY/research/h...ocID=MIGR-70506

This post has been edited by shin2l: Dec 28 2013, 09:12 PM

Summoning storm88

Remember, 1 to 1 exchange is between the seller and the customer, NOT the supplier/distributor OKAY?

Sounds like this btw: https://forum.lowyat.net/topic/3054724

Hi, that means within 7 days, USERS should take to their SELLERS and request 1-TO-1 EXCHANGE?

Even SELLERS ignore USERS, USERS still need to bring to them?

Also, for 1-TO-1 EXCHANGE to be valid, SELLERS need to be REGISTERED/AUTHORIZED or with SHOPS REGISTERED to the BRANDS or DISTRIBUTORS?

Besides, even USERS go to SERVICE CENTER, they will not do 1-TO-1 EXCHANGE, bcs this is under SELLERS' responsibility?

If that is the case, USERS are advised to PURCHASE from SELLERS with SHOPS REGISTERED with BRANDS?

Thing about 1 to 1 exchange is that the buyer can get an exchange on the spot with the seller (if there's stock) so that there is no hassle to go through the process of RMA. It is unfair for the buyer that if the product he/she purchased is faulty the next day (or within a short period of time like 7 days for example), the buyer has to be inconvenienced by the standard RMA process. The events of defective/faulty products is definitely a risk that has to be borne by the seller and they definitely know this very wel. However, the conditions that warrant a 1 to 1 exchange is still questionable and I guess it is up to the Terms and Conditions that is set by the seller.

I'm pretty sure the buyer can still go straight to the distributor to get it RMA-ed or highly likely exchanged but I guess it might not be as quick as 1 to 1 exchange with the seller.

Anyhow, I hope the seller keeps to his words and live up to his business ethics

p/s: Yes, seller seems to be a Lenovo Gold Partner or something

This post has been edited by -kytz-: Dec 28 2013, 10:45 PM

I see, i also suffered the RMA process, but not laptop is Logitech wireless mouse, I needed to go to Logitech website and did RMA process via Support. Then, someone in Taiwan office contacted me and ask me to perform some tests. Two options were given: Unifying receiver will be sent to you for FREE but need to bear CUSTOM COST or go to nearest local distributor.

I could have 1-to-1 exchange as it is still within warranty (3 yrs), however, the distributor I went had no stock, I need to wait for next week. I cant withstand another week of using touchpad so they offered me that I can pay special price or upgrade fee to purchase another Logitech mouse.

Eventually, I decided to upgrade to gaming mouse bcs my old wireless mouse malfunctioned twice within 1 yrs. First time I got a brand new 1-to-1 exchange, after 6 months, it was down again....really frustrated.....

Whole RMA process took 2 weeks which I think can be done within 1 week as I was not in selangor for few days

thank you for your input kytz

i have whatsapp him to reply here. waiting

This post has been edited by profdra: Dec 28 2013, 11:30 PM

I got kinda same problem with my previous HP laptop, bought it at HP digital mall, bring back home, suddenly found laptop got a little gap on battery compartment, next day, i bring my laptop wrap back in the box along with receipt, show them the problem, compare condition with how it should be, straight away the seller open new set for me. what im trying to say is usually all registered company will accept 7 days 1-1 exchange policy. U should give it a try. If no stock there must be some other way, seller cant just simply give excuse no stock. Good luck bro.

seller told me Lenovo change policy ... go to Lenovo myself & settle myself the 7 days 1 to 1 exchange

apparently they have stock coming in on Tuesday but just tell me NO stock. go to service centre.

This post has been edited by profdra: Dec 29 2013, 12:18 AM

found this on his thread
"Our motto: We always standby for you"

after money taken, everything changes....M'sia style ttm...

storm88 again!?

do a search, not the 1st time

ya my bad ... after have issue ... only realise got many issues raised with him ... i saw his many stars & thought it translates to credibility ... i was naive

This post has been edited by profdra: Dec 29 2013, 01:27 AM

does this mean the 1 to 1 is only with seller & i can't get it with Lenovo ?

better go to his shop and demand a new one.. ill be super pissed if this happens to me.. u should hv also open the unit and see if got defect bfr accepting it even tho u paid..

I did open the set. but his place not very well lit. & its not a shop. more like a store & very messy.

thats why I asked him if got problem got 1 to 1 or not. he said 7 days.
he even made mistake when he issued receipt. he didn't get the right serial number & asked me to sms him & write it myself on the receipt. I asked him got problem or not. different handwriting. he said no.

anyway he already said no stock. what I want to do there? he will just say no stock again.

This post has been edited by profdra: Dec 29 2013, 02:13 AM

storm88 has seen my whatsapp message at 8.52am & last active on this thread at 9.10am.

Sorry for not answering your call in the first place as i was busy at the time.
BUT Let me answer your question.

1. We honour the 1-1 exchange WHEN it is a hardware failure. Is yours a hardware failure? NO
2. I don't remember if i told you 7-7 from us immediately also, isn't it?
3. Yes, my staff didn't lied to you we are of our stock, and yes also Lenovo change procedure by last year. Believe it anot, you may call lenovo to check.
4. We decline your request base on the below points:

a. Sorry for the straight forward of my staff but she had her point, you had your unit check thru out (yes, you were very detail in the checking process) You are given time to check at our store, and we asked you to check properly. And in deed you taken your time, so we came to conclude that you accepted the machine
b. We advise you to take to Service center for applying a request if it's faulty but you kept refusing to do so. Your total denial make us DOUBT why you don't want to do so.
c. To extend to the point above, WE are not service center, thus we don't know if your case is consider a claimable case or not. Therefore we ask you to send it to Service centre. Without the problem being justify, we can't do anything



To sum things up:
Let me tell you an experience which i got cheated up by customer, who was a lenovo Y500 series buyer like you.

We are not the first day in selling laptop, but we encounter a case that: a LYN customer also, bought a new set from us, left happily but call back on the 5th day complain product failure. AFter we done the 1-1 exchange then we realise the end user damage which I didn't realise earlier. We have to fork out $ for Service center to do the repair but the damage was done by customer.

Thanks to the inresponsible and not honest buyer's unpleasant happenings, then realising the fact customer has to send to service center to claim 1-1 exchange. I was so pissed off and change our 1-1 exchange policy ever since.

For your info, we still honor 1-1 exchange when :
1. ON THE SPOT of opening of box,
2. obvious hardware failure within 7 days of purchase,
3. Checked and certified by LENOVO SERVICE CENTER. (For those case that had left our store and we can't justify if its a failure, it has to be sent to service center to do justification.)


So, hope above point answer your questions already that


One more thing to add

We always ask customer to open the box to check even if buyer feel no need. We gave you time at our shop and even recommend you to sit down and check carefully.
And, our shop is very bright（we use 9 x ULTRA BRIGHT bulbs in the less than 400 square feet range) and well arranged at the half front(OH you are the only one who complain it's dark and messy， while 99% of our other customer praised we have a good deco )

please TS Starter, Don't make yourself become a people who 姓赖 ok? (meaning people who likes to make false accusation) For the first time you contacted us you had already been making few of unreasonable complain on us even before you made your purchase. Your earlier act has alerted me to take precaution steps to protect myself.

HELLO!?

I think hor, if you unclear of what is going on, you keep your light weight 2 cents, as they are not helping at all
what you told the TS we had already told HER in polite manner already

Hi bro.
Maybe you mix thing up already.

1:1 Exchange upon reseller is for COMPONENTS. If you ask around, LAPTOP/BRANDED PC After sales service is back to Service center. There are some exclusion case where reseller still honor 1:1 exchange, that is part of after sales service provided by the retailer, however it's a not their duty. But we also honor 1:1 exchange with T&C where i replied above already


If TS buy Component from us and i have no other words but replace immediately.

herm

however it's out of the topic but let me enlighten you:

If there is a claimable* DOA case, things should goes to retailer if it is a component or service center for laptop. And it's not always 1:1 exchange, as need to depend on the situation.

For 1-1 Exchange Valid, as long as the goods are local distributed goods, then good to go

And remember, i don't know where you guys get the idea 1-1 EXCHANGE ALWAYS FROM RETAILER, but infact that applies to COMPONENT only. Even many friends of mine do think so.

Our motto still stands,

I can summon many of my client who had successfully claim 1:1 exchange from us without much question asked. I swapped a unit of very expensive MSI GT70-20D-SUPER RAID 2 laptop immediately when confirmed failure.
Please don't tar this case with the same brush as it's unfair to us

Don't need search, let me show you the direct link
https://forum.lowyat.net/index.php?showtopi...2662&hl=storm88

Do some study before you spilt the blood on someone, kid

You asked us two question at that time by referring to my staff.
1. We have stock anot? We have ran out of stock at that time, so we answered no
2. You ask how to claim 1-1? She answer you already that send to service center.

And about the receipt, i admit it's my fault that i distracted was answering your question when issuing receipt. I Can reissue to you again if you needed.

Why don't you tell the info in proper manner? tell half and don't tell half one?



one thing to add,
you had purchased onsite warranty coverage. Why don't you call Lenovo Service center to ask them go to your place to check?

Thanks for explanation, hope can enlighten others as well

FYI, I am not sure 1-1 EXCHANGE ALWAYS FROM RETAILER, I came across this statement yesterday, from MSI warranty:

1.2 Limited warranty for hardware
Replacement for a new product within seven days: If the Product incurs a breakdown within seven days after the date of you purchase, and the breakdown is not
caused by circumstances listed on Article 1.4, you are advised to bring the Product to the original store of purchase to ask for replacement for a new product, with
the complete original package and accessories attached by the invoice and warranty card.

Below is our procedure before sell a unit to customer:
1. Customer walk in requesting XXX model of product
2. unlock our storeroom and take a unit of the said product
3. Show the unit to customer and show the seal that product never been tampered before
4. Request customer to check carefully, EVENTHOU if he/she feel not necessary
5. Guide customer how to use the laptop
6. Tell the basic care needed on the laptop
7. Q&A session
8. After all done, only we will take your money and issue receipt.

Above steps are our SOP which has satisfied alot of customers thru the year

Hi bro
Thanks for the input. For MSI 1:1 Exchange policy, it's also send back to service center.
However, for some certain of cases, we feel the pain of the customer when product failed to work in few days time after the unit been bought, so most of the time we ask customer to get the unit tested and confirmed failure at service center and we place a new unit to customer directly

I'll attach a proof tomorrow once i got reply from MSI malaysia about the 1-1, that WE- TECH ARMORY is not a SIMPLY TALK COMPANY.

ok. so intead of writing essay and boring the TS (and all the other reader) to read thru all ur whatever that u claimed to be, what is the next course of action?
to tell the TS again that, "U'll checked before leaving the store, so too bad. Anything send to Lenovo." ?
or the next course of action is to spend day and night at Lowyat.net and send long replies?

I have to agree with bro storm.
For example. I worked in electronic Store. We always check the unit properly for customer and once they left the shop there is no 1-1 exchange policy, the policy expires actually when u walked out of the shop [The policy only expires with our shop and not with the brand, we still help customer to send the goods to SVC for inspection if any damage caused by the consumer came up] . When u go out from the shop, many things can happen. U can drop the thing, there can even LCI activated that we cannot even check in the shop and only SVC can check it. Thus, directing customers to the SVC is obviously a better choice as we already ask customer to check properly during the purchase. Don't just think as a customer, think what the problem the seller have to face. Just my 2 cent working in electronic shop.

Ok man , bcs this statement makes me confused for all day. Details can be referred to MSI warranty Malaysia website. Hope can hear your answer tomorrow.

Also, is it depend on SHOP POLICY whether they have the right to DECIDE 1-1 exchange? Later, SHOP will issue to BRAND if they have done 1-1 exchange?

In case, buyers bring faulty hardware laptop to SERVICE CENTER and after 7 days of purchase then they finally confirm hardware faulty, 1-1 exchange still valid?

Under this situation, buyers should wait for replacement from SERVICE CENTER or issue to SHOP for replacement?

Thanks man.

Our action?
The action has already been told to TS since yesterday ady what?

1st of all pls don't be rude. i'm not rude to u. & don't post anything in chinese becoz i don't understand it.

i came with a friend that day. & we are both females. how much we know how to check hardwares?

1. u never mention ONLY hardware failure. both me & my friend didn't hear this. thats why when we heard got 7 days 1 to 1. we just take it & come back within 7 days if any problem. i only call u yesterday because i have no experience in this. so i ask if this gap on the lid is acceptable or not in the forum. & people advise i should send back. i didn't just simply send it back to u & make a claim against u.

2. i don't understand what u mean

3. i never said your staff lied. sorry i'm still not sure this 1 to 1 is between seller & buyer or seller & manufacturer. but if i read what kytz post correctly it should be between seller & buyer. so u r seller. y ask me go to service centre.

4a) i was there long because we start up the machine & it went to setting process & you keep telling us 1st time boot up will take long time. we just stand there waiting for the setup & talk. what we check then? & after the boot up i just tests keyboard trackpad & then shutdown. then when i closed the lid saw like got a scratch on the lid & told u like got a scratch on the lid. then u keep rubbing it & then said its residue. that is when i asked u if got problem got 1 to 1 exchange or not. & u said yes 7 days. u didn't mention only hardware & tell us to check properly for other issues. u saw already i ask about the scratch then so why not u tell me then all this won't be covered for 1 to 1 & check properly? but u did say since u got warranty u can also go to Lenovo to claim against warranty. so now i ask u what is the purpose u give 1 to 1 but have to go to service centre? i don't mind if u have cctv in your shop & post it here to show how detail i was in checking the unit.

4b) i didn't keep refusing to sent to service centre. as i in my post, i ask for exchange. your staff say no stock. i ask how then. can return for refund or not. your staff say go to service centre. lenovo change procedure. why u didn't mention Lenovo change procedure when i ask you about 1 to 1? u just said if any problem u can also CHOOSE to go to service centre.

4c) if you are a responsible seller shouldn't you ask me bring the unit in to have a look first what you can do & not just deny everything & send me to service centre. where is your motto "WE ALWAYS STAND BY YOU" ??? That is misrepresentation .

Why you didn't explain your 1 to 1 policy to me clearly when i asked you? Obviously there will always be problem with goods. You are already & experience seller for a longtime. Do you like to always have arguments with your clients everyday over small issue like this. Do me & my friend look like gamers or very techy people to you. even this laptop i ask for recommendation from forum. i don't even know difference between the ssds that u were telling me. all i can understand is the price. & yes this also part of the reason why i was at your shop longer becoz i asked about ssd & u explain to me. you do business for 1 time only is it ?

ok so maybe my eyes got problem. i can't see very well inside your shop. & i didn't check the unit thoroughly inside out.

what did i complain to you even before i purchase from u? i don't recall. i listen back to all our phone conversation i didn't hear any. u want me to post to u the recordings?

i call u on 23/12 ask got Y510P stock. u said got tomorrow last day promotion. i went to your shop at 11am 24/12 but your shop not open so i call u again. u said your shop open at 12pm so i went at 12.15pm. after i left at 12.45 (i check my parking ticket still got half an hour), at 1pm, u send me sms saying u made error on receipt. u ask me to send u the correct serial number & amend the receipt myself. as i was driving i only replied u at 3.23pm. asking u different handwriting on the receipt ok or not. u said ok. then i sms u the serial number at 3.26pm

as u can see the time from above. i was at your shop for only about half an hour. your staff went to get unit from behind. then i said i want upgrade 3 years onsite. she said wait for u. whle waiting for u i ask can see the unit or not. then she open it. so its me that ask to check the unit. not u or your staff INSIST we check thoroughly. then i ask u recommended to upgrade 3years or not. then u explain to me. then i ask can boot up or not? then u show me how to put in the battery & then u just left me to figure out how to on the unit. its my friend that point out to me the on button. u just stood there. after the unit boot up it went to settings. i asked can skip all this & do it properly at home coz i didn't want to spend too much time there. u just ask me click next next next. after that i ask got recovery cd or not? u said no. then i ask if got problem need to reformat or anything how? u show the button to press to go into recovery. then i ask if want to add ssd how. & u explain to me about ssd. so u think all this take how long? i was at your shop only 30 minutes.

& don't tell me your story about your previous irresponsible dishonest buyer becoz i am NOT that irresponsible dishonest buyer. i went to your shop & paid CASH

you should have acted like this initially so i could protect myself from u

& pls tell yourself 姓赖 (whatever that is)

This post has been edited by profdra: Dec 29 2013, 12:09 PM

Why u not state this clearly when i ask about 1:1. not everybody is reseller/distributor/service cetre know all the T&C. why u want to keep it open & have issues with your client? you like to argue with them & do 1 time business & have them open thread here & complaint about u is it?

i'm just wondering ... u immediately changed the unit becoz hardware failure can claim against manufacturer? maybe this 1 can't ?

don't need to say how expensive. i buy according to my usage needs


This post has been edited by profdra: Dec 29 2013, 11:56 AM

u should tell your info in proper manner.

i ask to speak to u. she said u busy. then i told her my problem. she said no stock. i ask her how to resolve problem. can return for refund or not?

so in other words "WE DON'T STAND BY YOU". go back to service centre & solve your problem yourself?

This post has been edited by profdra: Dec 29 2013, 12:44 PM

Thread starter, can you post more clearer picture ? from what i seen , its seem like cosmetic damage that so obvious, i think you should notice on the spot with such condition of it, i wonder why you still accept the unit on the spot ? or maybe its damage by your own after you bring home ( my guess ) ? , i do agree with storm88, in some parts manufacturer fault, buyer should refer back to service center for unit inspection.

Anyway, little suggestion to storm88, even your side has no stock , you should at least ask buyer come back your store and discuss or have a real view on the unit with guide buyer hows the next step to do., its call -after sales services -even its may not your responsible to repair it instead of services center

Hi

Sorry if you feel i am rude or angry. I am trying my best to reply in proper manner as possible.

I am now using mobile to online, which is not easy to reply. Will reply properly this afternoon when have a proper device to do so

sure boh bro storm88.. u let people open an unboxed & sealed box, make inspection bfr making payment.? first i heard frm a pc shop lo. what happens if thy dont like wat thy see? dont tell me everyone tat opens the box will definitely buy it? but if u do thn hv to respect your way of conduct. but thn again all those seals can always be replaced.. making it hv the authentic feel...

anyways give change to thse buyers bro.. ladies ler.. how much thy know how to check a laptop.. unless u tell me ur staff was there to look at the laptop and thy didnt noticed the sides of the laptop and was thn inflected by the owner after leaving the shop... since u claim that your staff will guide the customer to use the laptop. i'm sure thy would hv given it a tourer inspection bfr handing it to the buyer right?

storm88 , save your time replying here, why not you contact the buyer and ask her go your store have a discussion to see how to solve it ? right ? you have store and not like those free lance seller with no base , as you had in this IT industry for so long, no matter how , at least meet back the buyer,

This post has been edited by yks8845: Dec 29 2013, 12:39 PM

as i said i didn't turn it inside out outside in to check. i didn't check the trimmings for gaps. i didn't turn it upside down to check the bottom. & i still haven't. i'm not that particular but when i clean it the next day becoz of finger prints, i noticed the gap becoz i was wiping it carefully. & i'm worried that gap will get bigger as we open close open close the lid over a longterm period. & maybe that gap will also be a dust collector.

& if u r accusing me of dropping the unit surely there will be dents to cause that gap.

Suggest TS and storm88 face-to-face solving TS problem, hopefully, both of you satisfy with the outcome.

that is why i would rather get notebook directly thru manufacturer like Dell .... i can easily return the unit to dell within 14days ....

i had a dell but it not meet my spec at right price now. i heard ppl say stay away from asus. so only left lenovo. & i thought with 3 years on site warranty should be good cover already.

worst case u need to contact lenovo for warranty claim.... next time try get it from All IT or Viewnet , big shop at Lowyat KL ...

Few weeks back I bought the exact same laptop in mid valley lenovo. After the next day, I realise my laptop have HDD problem as it can't load up properly. I brought the laptop back and asked for a exchange. The seller don't believe it was the HDD problem until he checked for 1 hour and finally say he have to change 1 to 1. Anyway TS please meet up with the seller and settle as fast as possible since 1 to 1 exchange isn't very long

All IT no stock. This is chrismas gift for myself

This post has been edited by profdra: Dec 29 2013, 07:11 PM

deleted

This post has been edited by profdra: Dec 29 2013, 07:45 PM

worst come to worst, just bring this case to Tribunal Consumer, is just RM5 for filing, and maybe abit of your time.

Can do online?asking for my credit refund from salamfone due to their bankruptcy..2k++

TS, have you managed solve your problem?

update:


We never had any intention to run away to service customer, but for cosmetic claims' guideline, it was advised by Lenovo and we were just following it.

To get thing getting simplified, I've contacted TS directly and,

Since we don't have experience handling 1:1 replacement in cosmetic claims by 7 days Guarantee term, i've forwarded the case to Lenovo asking for advise and guidance.



Thank you

Hope you all can settle and it is good for every consumer to know more about warranty service also.

Hi, "cosmetic" here means anything not related to "hardware" covered by LENOVO?

Therefore, TS case become "Accidential Damage" claim?

Hi
I have the 510p too and it also has the little gap on the right, personally I don't find much issue with it but more concern on the reliability. So I opt for 3 years support and swap the hdd with ssd for better performance.
After-all lenovo build quality no longer comparable with original IBM thinkpad before but it is still value for money.

Have fun with it
Cheers




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what's right for u not necessary right for others. 2 other forumers here also not accept it.

couple of months ago i bought a powerbank from a seller here. i asked if the powerbank will be able to charge camera batteries. he asked what camera & then told me can be charged.

a week later i took the powerbank with me overseas but it couldn't charge the camera.

i came back 2 weeks later & told him the camera didn't charge. he said should be able to. i said it didn't. then he said he will check & get back to me.

less than an hour later he whatsapp me & apologised. he said he made mistake & actually cannot charge camera. he said he willing to take back the powerbank.

since i had other uses for it, i decided to keep it.

this is what we call a responsible, honest, ethical & credible seller.


i can't say the same for u storm88.

upon receiving my complaint, u did not make any attempt to view the unit personally. making people question whether if it was caused by accidental damage.

u have also distorted the facts but i do not wish to dwell in it. i'm not here for character assasination.

so now, i state my purpose here again in no unclear terms that i want to invoke a 1:1 exchange policy with you the seller. as i understand it a 7 days 1:1 exchange policy is given by some sellers so that buyers are not inconvenienced by applying warranties from manufacturers. however, many sellers do not have this 7 days 1:1 exchange policy for fear of the risks involved.

u, storm88, have explicitly stated that u subscribe to a 1:1 exchange policy. however, u did not state in clear terms what your 1:1 exchange policy covers.

me : if anything can i return this? do u have 1:1 exchange?
storm88 : yes, 7 days. but u have warranty. u can also go to service centre.

i am telling u now, i want to invoke the 1:1 exchange policy on you not lenovo. u have not stated in clear terms your exchange policy WHEN i bought the item. & i don't want to know what is your policy AFTER i bought it.

u informed me that u have referred the case to lenovo. i am telling u now that is between you & lenovo. between me & you i want to invoke the 1:1 exchange policy with you.

as at this evening your response is, case has been referred to lenovo, timeframe for response UNKNOWN. i do not wish to wait for their response as i am being inconvenienced by not having a machine to use because i do not wish to accidentally cause any scratches on it giving you the excuse to reject the unit later.

to all other forumers who are following this thread, i wish to inform you that this unit has yet to be registered for warranty upon the advise of storm88 for reasons best known to him. i also have an upgrade to 3 years on site warranty.

This post has been edited by profdra: Dec 30 2013, 09:59 PM

storm88 has been informed & is aware of this latest update.

don't take forever to reply.

Hahaha all the best for your claim...

thanks. u can leave us alone now to deal with it

"Hope this time will be a good experience for you so that you are aware when next time you want to buy something " - DELETED


P/S: Oklah, if you think it is not contributed then I make a statement here. (Which I dont see anything wrong with my comment, anyway I respect your decision)

This post has been edited by shin2l: Dec 30 2013, 11:12 PM

Trade Zone Dispute Resolution Guidelines
3. Do not post unless you have something useful to contribute.

your comment not useful

its a matter of principle

Whatever it is, I dont want to spoil the purpose of this topic. Good luck with your claim.

Tengok bz bodi..dh kena marah..

Why don't you just stick to ur own dispute and find a way to settle instead of "helping" peoples?

TS Just walk into my shop and ask us a 1-1 exchange

And of course i refused.

Why i refuse?
Read on

By refer to all of the picture posted online and also the one TS sent to me, at first i also thought it is a very serious gap. So i promised to help TS by asking Lenovo what should i do.

But TS don't want but insist me to change a NEW unit for her, by refusing the solution i provided earlier, at yesterday night. I don't know what to do so i temporary put this case aside last night

This morning at 10am+ i open up a display set Y510P to do some repair. Out of curiosity, i trying to figure out where is the gap which claim by the TS . And i found something, A GAP! See picture


The gap in the picture shown is big and wide!

Compare my picture:


and TS's one


They are looking so same big in gap and it's look ssssooo ugly and unacceptable right?

BUT please read on

I take a zoom out shot of the photo from a little bit further distance (1 foot away from the laptop, focal on the corner)


Do you see anything? Barely. Why? because TS' picture is taken in very close up shot and that makes people feel the gap is huge. I doubted, i decided to wait abit and see.


And there the TS walk in just now around 2pm, directly ask me what should i do. i request a check on her unit and then found the so call "huge gap" is exactly what i shown in the picture, width less than 1mm. After realising this, i told her that the actual gap compare to the picture she sent to me is different, her face changed already

I switch on my table lamp and show her my unit that there is a similar sign on my unit also. But she claim she didn't saw it. She said i might has caused the gap when i repair the laptop and i told her, i took picture already before i proceed with repair that i can show her if she want. she said nothing then.

She then ask me to open a new unit for her to see, when my stock replenished(i still ran our of stock at that moment). And then she say she'll come back on thursday to see. I refuse her on the spot even thou i will have stock on Thursday. Which buyer is so generous to take a open set?

She ask me again if i will change a unit to her. And i repeat the same statement again NO, unless lenovo said CAN. And she kept quite and ask me to help put things back.

Then i walk closer to help but suddenly saw TS's friend kept on putting her hand inside the bag looks like adjusting the position of her bag. You know is what? Sound recording! At this moment i totally confirm that this lady is TOTALLY not honest and not trust worthy at all. And i tell her, you got sound recording? Good we have also.

Then TS scold me for taking "nonsense" act (herm, who was the one who is "nonsense" at first that made us to sound recording to protect ourselves?)

And as promised, we reissue a proper receipt to replace the earlier one. Show the newly issued one and let them check the receipt in correct order, and i scrap the old one in front of everyone.

after thing is packed she left quietly with her friend.



side notes:
a. She blame me for not forward her the email between me and lenovo to her, i told her i can't until lenovo feedback a solution. Is that consider a problem?

b. She blame me AGAIN for not telling her clearly the 7 days 1-1 term. TS never ask me clearly also, furthermore i was handling TS's stuff and got distracted to answer her question in short.

c. She blame my staff for don't assist her and ask her to go (S.C)service center immediately. She already tell us it's a cosmetic defective and base on our knowledge cosmetic is compulsory need to go(S.C), EVEN thou she came to our shop, the outcome still the same. My staff doesn't want her to waste her time by multi visiting and advised her to go S.C...

d. In my shop, we emphasize on after sales service than anything. We helped 100% of the customer who facing hardware failure within 7 days of purchase without much question asked. TS is the first one who complain we don't want to honor After Sales service.

e. My staff just hang up the phone call to lenovo S.C., and once again re-confirm that no reseller is responsible for Cosmetic claim and TS must carry in to S.C for their Engineer to check and verify if this is claimable. This matches my staff's claim from the beginning upon the first tel conversation. (don't believe? call 1800-220-116 to check)

Anyway, this case has been taken over as instructed by lenovo Malaysia. What we need to do has been done and we no longer involve in this matter. Lenovo Malaysia's official rep will get in touch with TS and follow up the case.

This is our last reply in this topic and hope you guys can judge yourself.


p/s: all above statement claim true and real by refer to voice recording. (i skipped some of the not important conversation)

Add on: TS claimed i slander her with false accusation. I think she can't even remember what she said the first time she walked into my shop, blamed us 2 things:
1) Why open so late? Our facebook clearly listed we open at 12pm and also upon conversation i also told her we open at 12.
2) Why don't reply her pm. We never see any PM nor enquiries from you, how do we reply?
That was the first time we encounter a customer who complain even before made purchase, therefore we remember this.

for Ts, we live with integrity to do business also with ethics for so many years. You can use whatever reason, accusation or twisting the info we told to make us look bad, but we had already brace for it the moment we decided to refuse your request. I repeat again, if you still don't want to send in the unit to service center, we can't help you at all. That's all


This post has been edited by storm88: Jan 5 2014, 09:12 PM

As someone who has experience in repair and RMA.

If the defect is cosmetic, and can be repair by a simple and a few minutes of work, I would recommend diy or send to repair center for a 5 mins job.

Asking for a brand new unit is .....

Of cos. Its your hard earned money, but, we have to be reasonable.

No, I don't know storm 88 nor I have a grudge on ts.

Seriously.

STORM88, Stephen Wong Peng Kit, Zeon PC Trading, Tech Armory ... Your sole purpose in life has to be to slander & demean others with your drama & to glorify yourself. You spew nothing but bullshit out of that mouth of yours & I'm not quite sure whether it sits on your face or on your arse. Everyday is just a dream to you. Which is probably why you dress shabbily in your pajamas at your shop. Even the Banglas dress properly in Lowyat plaza.

First of all, if you recall who actually made the payment on 24 Dec, then you should realise on 31 Dec, I'm the one sitting down on the chair OBSERVING your antics while my friend dealt with you. From the moment we step into your shop & I sat down, I placed my phone on the table & started the recorder in full view of everyone in the room. I have nothing to hide. You probably were too nervous to notice anything. It shows in your voice & you were blabbering. Typical of all lunatics. I didn't hide it in my bag. When my friend told you to put the machine back in the box that's when I put it ON my bag because you have a very small table. You need to wake up & stop hallucinating. Show your cctv recording.

Don't laud yourself. NO, you didn't act on your own to reissue a proper receipt. You issued it when my friend asked you for it.

As for leaving quitely, first of all you need to get a REAL LIVING LIFE away from your fantasy online. From the moment we walked in, we observed you were awaiting us. So tell me what were you expecting? That we would shout, scream & swear at you? Have a beetch fight with you? Well, sorry we were not too much fun for you, please beetch on your own. We don't know how to get down to YOUR level.

Silence does not indicate submission. We are not done yet. So please be patient. That being said, unlike you, I DO have a life. My regular life will take precedence as we did by going shopping after leaving your place & then having a ball on New Year's Eve.

On your first attempt to communicate with me, you claim that the case was made complicated by your staff and apologised for being aggresive. This is the only honest thing you have done thus far. But who are you kidding. Quit giving people any fancy impression about your multi-million dollar business with the involvement of all your staffs. There's only 2 of you there. You & the lady. & I can bet on it she's your wife. Even the office space where I work which is just a fifth of the entire premise is bigger than that multi-million dollar business shop of yours.

As for your claim on 29 Dec that I have been making unreasonable complaints on you even before my purchase, it disgusts me that you find my money too enticing for you to lick my feet & continue to transact with me despite all my unreasonableness. To date you have failed to state all those unreasonable complaints as well as the things that you have accused me of doing behind your back on 31 Dec. As they say, you had too much weed. What would I want to do behind you? ROTFLOL. I absolutely can't describe you any further but to be the KING of all lowlife scumbags.

At best you would make a very good story teller on condition logic not to be applied by audience.

As I have a regular normal human life, I will not bother myself to indulge in your fictions any further. Feel free to gratify on your own.


NOTE : to other viewers, pls excuse my manners which is usually good but everyone have their limit towards hypocrisy especially when its demeaning

This post has been edited by profdra: Jan 2 2014, 11:32 PM

1. The reason for the 1:1 is to save buyers the inconvenience of RMA

2. As I have not encountered this before, I have seeked some opinions here before making my decision. I am not saying that I have received incorrect opinions. The decision was my own.

3. I asked if ANYTHING have 1:1 ? YES 7 days ... ANYTYHING would cover EVERYTHING if you DO NOT have an exception clause

4. Do you think if Lenovo does not have an exception clause in their warranties, they can get away with ANYTHING ?

5. by stating the exception clause AFTER purchase is not ETHICAL

6. by claiming buyer DID NOT ask for exception is BULLSHIT ... its MISREPRESENTATION

This post has been edited by profdra: Jan 2 2014, 11:23 PM

I have to agree that for big purchases (anything above rm500) its better to get it from a proper shop cause they will have to be more honorable.

Im not taking sides here but seriously TS
ur last post was filled with personal attack instead of pointing out the problem
he did after all called lenovo to help u get a change
but if its really cosmetic defect..it will be hard to get a 1 on 1 exchange
those u should really see before u leave the shop
sorry to say, but i doubt even those big company will let u change 1 on 1 for cosmetic defect (unless ur talking bout apple here.. lol)


This post has been edited by johnny82: Jan 3 2014, 09:49 AM

so his inaccurate accusation that i have made complaints & doing things behind his back is not ? don't read half the story.

it works both way. if u don't want it don't do it first. that is normal response.

when i asked for proof with regards to his communication with lenovo ... he said ... NO CANNOT. ITS P&C. earlier he told me not to register warranty while he check with lenovo. i asked how he would do that if the machine not registered yet. he said he got his channel.

he should have viewed the unit first & then provide solution. not say

1. no stock
2. go to service centre
3. lenovo change policy
4. submit case thru his channel
5. submission of case is P&C ... u mean owner not allowed to know ?

he twist & turn the facts even i am confused with what he's talking about. so his modus operandi is to twist & turn the facts until everyone in the end is confused with the truth.

an experience KING of lowlife scumbag

i have enough crap from him. i doubt he did anything at all.

we r on d issue of INTEGRITY here ... which storm88 has none

This post has been edited by profdra: Jan 3 2014, 11:16 AM

error

This post has been edited by profdra: Jan 3 2014, 10:05 AM

Just asking, TS, you recorded audio or video?

edit. wrong thread

This post has been edited by kira_88: Jan 3 2014, 08:02 PM

I used to work in Lenovo Tech Support few years back.

Cosmetic defect indeed need to be attend by SC instead of Reseller. If hardware defect can exchange 1 to 1. There is also a funny situation about deal pixel , need to have 5 dots and above
Communications between reseller and Lenovo kinda P&C , unless user demand it then Reseller could inform Lenovo to send a formal email.

For warranty part, not sure if they change antything , as long you have proof of purchase , doesnt matter you register or not it still follow according to receipt as long the S/N and model matches.

enough said

Ts right about u man. U twist and turning things. So now , is the gap a defect or not ? Based on u r explanation above , seems like the gap a normal thing. If so , what's the problem replacing ts with a new unit.

i also used to study Law of Malaysia in school and i know every purchase can be returned in 30 days without condition as long as you don't like it.

To ts, you should exercise your right as a consumer, but not listen to bullshxt about "please go to service center, please go to service center, please go to service center, please go to service center...."

the sales contract is between storm88 and u.

are you buying from service center? LOL

Next time, buy from harvey norman, senq or aeon. They change your unit with a new one without so many excuses. Enough said.

That is very vague, please explain in more detail

Harvey Norman?

NO.

Harvey Norman's 1 to 1 exchange policy for expensive items such as laptops is to be done with approval/inspection from the Service Centre. I got to know of this when I purchased my laptop from HN a few days ago..

That means it all depend on SHOP's policy or terms/condition.....

So, consumer better ask clearly the shop policy for any purchase.

Consumer rights in Malaysia is there but it is not as mad and crazy as it is in the US. When I was in Hawaii, there used to be this one fat Hawaii guy that will always manage to find hair in the restaurant managed by my father. After a few episodes, he was banned altogether from the restaurant. Anyway, I digress.

1. All warranties, either expressly stated or otherwise are taken up by the respective manufacturers here in Malaysia. Unless it is an AP set. That means, when I say warranty by Lenovo, it is by Lenovo. They made the promise to the reseller, in which in turn the reseller made the promise to you. That is expressly stated in everything and anything, be it in the program, box, online or whatever.

2. The laws in Malaysia plays on both sides - I haven't the slightest idea where people here think you can just up and ask for 30 days money back guarantee - Unless the reseller himself says so. In this particular case for example, under the Akta Perlindungan Pengguna 1999 section 35(1) Lenovo just have to show that the model has similar qualities according to other samples. In short, you prove your claim in the Tribunal. But equal chances are given to the reseller and manufacturers to prove their claim.

so far my best 1 to 1 exchange experience should be dealing with Jacker for the powerbank. 2 times some more for my 2 different colleague, his 1 to 1 exchange was not 7 days but 6 months . case 1 manage to get 1 to 1 after 5 months battery kong. pm him , tell him problem, no much question, he agree with the time/place and excahnge with me. that time i was 1st time deal with him. due to this experience, i recommend some of my colleague to him as well.

another case was test use after weeks cant charge. he jsut change for me, open the other set infront of me and put the new warranty sticker. everytime meet up less then 10 min settle. now i would say this is 1` to 1 exchange.

You sure this policy is valid in Malaysia?
Where can I refer this statement?

You sure about this? So if I buy a car and don't like it at the 29th day can I return it or ex-change? Like this I can change car every month? Lol

Show us where you found this law Mr Law Student

I think he mentioned:

Akta Perlindungan Pengguna 1999 section 35(1)

in his thread

This post has been edited by shin2l: Jan 7 2014, 03:12 PM

if you have fully paid then you may return it back, same like ikea method. my parents bought toyota avanza cash somewhere around 2008. the car got major engine problem after 2 weeks time. sent the car back to checked and verified. my parents requested a new car and toyota did gave them a new one with a different engine number. just want to share.

This post has been edited by DellMalaysia: Jan 9 2014, 11:56 AM

every purchase can be returned in 30 days?which law school u studied in?returned policy is based on individual company with terms and condition applied..

i agreed with TS, besides its 7 days policy and the seller DID NOT or DID NOT PROPERLY explained about the cosmetic defects (btw nobody gives a shit what kind of defects, defects are defects). Please do not lead your customer towards confusion by giving nonsense and bullshit excuses. Be a responsible seller next time.

This post has been edited by TheFrog: Jan 9 2014, 02:00 PM

But this forumer mention "can be returned in 30 days without condition as long as you don't like it."

Your's got major engine problem = not same situation

Refer bold part

And I need link/reference/proof to this fact. Don't come in bluffing & claiming your are a law student by simply posting nonsense

What I notice in US website, custom laptop and delivery that one, normally they will mention on their web page for "XX days return" something like that.

Honestly, I never see this happen in Malaysia, may be they have, but I think it will be agreement between seller and manufacturer with refering to local laws. Bcs different country have different consumer laws, eventually, manufacturers also need to refer to local laws for their warranty policy.

Hope that law student can give some solid, concrete example for laptop case.

STORM88, Stephen Wong Peng Kit ... UNETHICAL

To be fair, to resolve this issue have you checked with Lenovo to see whether indeed this is a cosmetic issue or is it normal?! If it is then check what can be done.

we are on the issue of ethics & integrity here. i don't think i can check this with service centre.

1) i went to your "shop" at 11.00 & called u & asked why your "shop" not opened. u said u open at 12pm. so i came back at 12.15pm
2) asking u why u didn't reply my message is complaint ???



pls continue your story

People would normally just handle the issue straight on & give a definite response irregardless of whether its positive or otherwise. Look his long grandmother story, full of deceit, slander & deception. You seriously want to put money in the pocket of a lowlife scumbag such as him ???

He didn't put the clause "BE PREPARED TO DEAL WITH DECEIT, SLANDER & DECEPTIONS IN CASE OF PROBLEMS" in his T&C so I wasn't aware. Now everyone else please be aware.

This post has been edited by profdra: Jan 12 2014, 09:53 AM