1st of all pls don't be rude. i'm not rude to u. & don't post anything in chinese becoz i don't understand it.

i came with a friend that day. & we are both females. how much we know how to check hardwares?

1. u never mention ONLY hardware failure. both me & my friend didn't hear this. thats why when we heard got 7 days 1 to 1. we just take it & come back within 7 days if any problem. i only call u yesterday because i have no experience in this. so i ask if this gap on the lid is acceptable or not in the forum. & people advise i should send back. i didn't just simply send it back to u & make a claim against u.

2. i don't understand what u mean

3. i never said your staff lied. sorry i'm still not sure this 1 to 1 is between seller & buyer or seller & manufacturer. but if i read what kytz post correctly it should be between seller & buyer. so u r seller. y ask me go to service centre.

4a) i was there long because we start up the machine & it went to setting process & you keep telling us 1st time boot up will take long time. we just stand there waiting for the setup & talk. what we check then? & after the boot up i just tests keyboard trackpad & then shutdown. then when i closed the lid saw like got a scratch on the lid & told u like got a scratch on the lid. then u keep rubbing it & then said its residue. that is when i asked u if got problem got 1 to 1 exchange or not. & u said yes 7 days. u didn't mention only hardware & tell us to check properly for other issues. u saw already i ask about the scratch then so why not u tell me then all this won't be covered  for 1 to 1 & check properly? but u did say since u got warranty u can also go to Lenovo to claim against warranty. so now i ask u what is the purpose u give 1 to 1 but have to go to service centre? i don't mind if u have cctv in your shop & post it here to show how detail i was in checking the unit.

4b) i didn't keep refusing to sent to service centre. as i in my post, i ask for exchange. your staff say no stock. i ask how then. can return for refund or not. your staff say go to service centre. lenovo change procedure. why u didn't mention Lenovo change procedure when i ask you about 1 to 1? u just said if any problem u can also CHOOSE to go to service centre.

4c) if you are a responsible seller shouldn't you ask me bring the unit in to have a look first what you can do & not just deny everything & send me to service centre. where is your motto "WE ALWAYS STAND BY YOU" ??? That is misrepresentation .

Why you didn't explain your 1 to 1 policy to me clearly when i asked you? Obviously there will always be problem with goods. You are already & experience seller for a longtime. Do you like to always have arguments with your clients everyday over small issue like this. Do me & my friend look like gamers or very techy people to you. even this laptop i ask for recommendation from forum. i don't even know difference between the ssds that u were telling me. all i can understand is the price. & yes this also part of the reason why i was at your shop longer becoz i asked about ssd & u explain to me. you do business for 1 time only is it ?

ok so maybe my eyes got problem. i can't see very well inside your shop. & i didn't check the unit thoroughly inside out.

what did i complain to you even before i purchase from u? i don't recall. i listen back to all our phone conversation i didn't hear any. u want me to post to u the recordings?

i call u on 23/12 ask got Y510P stock. u said got tomorrow last day promotion. i went to your shop at 11am 24/12 but your shop not open so i call u again. u said your shop open at 12pm so i went at 12.15pm. after i left at 12.45 (i check my parking ticket still got half an hour), at 1pm, u send me sms saying u made error on receipt. u ask me to send u the correct serial number & amend the receipt myself. as i was driving i only replied u at 3.23pm. asking u different handwriting on the receipt ok or not. u said ok. then i sms u the serial number at 3.26pm

as u can see the time from above. i was at your shop for only about half an hour. your staff went to get unit from behind. then i said i want upgrade 3 years onsite. she said wait for u. whle waiting for u i ask can see the unit or not. then she open it. so its me that ask to check the unit. not u or your staff INSIST we check thoroughly. then i ask u recommended to upgrade 3years  or not. then u explain to me. then i ask can boot up or not? then u show me how to put in the battery & then u just left me to figure out how to on the unit. its my friend that point out to me the on button. u just stood there. after the unit boot up it went to settings. i asked can skip all this & do it properly at home coz i didn't want to spend too much time there. u just ask me click next next next. after that i ask got recovery cd or not? u said no. then i ask if got problem need to reformat or anything how? u show the button to press to go into recovery. then i ask if want to add ssd how. & u explain to me about ssd. so u think all this take how long? i was at your shop only 30 minutes.

& don't tell me your story about your previous irresponsible dishonest buyer becoz i am NOT that irresponsible dishonest buyer. i went to your shop & paid CASH

you should have acted like this initially so i could protect myself from u

& pls tell yourself 姓赖  (whatever that is)