Consumer rights in Malaysia is there but it is not as mad and crazy as it is in the US. When I was in Hawaii, there used to be this one fat Hawaii guy that will always manage to find hair in the restaurant managed by my father. After a few episodes, he was banned altogether from the restaurant. Anyway, I digress.
1. All warranties, either expressly stated or otherwise are taken up by the respective manufacturers here in Malaysia. Unless it is an AP set. That means, when I say warranty by Lenovo, it is by Lenovo. They made the promise to the reseller, in which in turn the reseller made the promise to you. That is expressly stated in everything and anything, be it in the program, box, online or whatever.
2. The laws in Malaysia plays on both sides - I haven't the slightest idea where people here think you can just up and ask for 30 days money back guarantee - Unless the reseller himself says so. In this particular case for example, under the Akta Perlindungan Pengguna 1999 section 35(1) Lenovo just have to show that the model has similar qualities according to other samples. In short, you prove your claim in the Tribunal. But equal chances are given to the reseller and manufacturers to prove their claim.
STORM88, Tech Armory , Zeon PC Trading, Stephen Wong Peng Kit, lowlife scumbag
Jan 6 2014, 09:35 AM
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