y not u try to go to lenovo service center and seek their advise?..because it seems that this vendor (storm88) had no interest to help you after taking ur money...

there's 2 way around this, u can continue to find this storm88, and he gives u B_llsh_t excuses and reasons till in the end, u ended up going to service center OR u can ask storm88 where is the nearest service center and then juz go there..

on the part of refund, just for ur infor if u're not a malaysian, basically vendor/seller here seldom (if ever) would allow/entertain a refund...this is not australia...sad but true and we'll have to live with it.

hope my 2 cents helps...if other sifus and gurus got any helpful input, kindly suggest.

Summoning storm88

Remember, 1 to 1 exchange is between the seller and the customer, NOT the supplier/distributor OKAY?

Sounds like this btw: https://forum.lowyat.net/topic/3054724

Thing about 1 to 1 exchange is that the buyer can get an exchange on the spot with the seller (if there's stock) so that there is no hassle to go through the process of RMA. It is unfair for the buyer that if the product he/she purchased is faulty the next day (or within a short period of time like 7 days for example), the buyer has to be inconvenienced by the standard RMA process. The events of defective/faulty products is definitely a risk that has to be borne by the seller and they definitely know this very wel. However, the conditions that warrant a 1 to 1 exchange is still questionable and I guess it is up to the Terms and Conditions that is set by the seller.

I'm pretty sure the buyer can still go straight to the distributor to get it RMA-ed or highly likely exchanged but I guess it might not be as quick as 1 to 1 exchange with the seller.

Anyhow, I hope the seller keeps to his words and live up to his business ethics

p/s: Yes, seller seems to be a Lenovo Gold Partner or something

herm

however it's out of the topic but let me enlighten you:

If there is a claimable* DOA case, things should goes to retailer if it is a component or service center for laptop. And it's not always 1:1 exchange, as need to depend on the situation.

For 1-1 Exchange Valid, as long as the goods are local distributed goods, then good to go

And remember, i don't know where you guys get the idea 1-1 EXCHANGE ALWAYS FROM RETAILER, but infact that applies to COMPONENT only. Even many friends of mine do think so.

Hi bro
Thanks  for the input. For MSI 1:1 Exchange policy, it's also send back to service center.
However, for some certain of cases, we feel the pain of the customer when product failed to work in few days time after the unit been bought, so most of the time we ask customer to get the unit tested and confirmed failure at service center and we place a new unit to customer directly

I'll attach a proof tomorrow once i got reply from MSI malaysia about the 1-1, that WE- TECH ARMORY is not a SIMPLY TALK COMPANY.

waiting for storm88 to revert back to me. no comment for now. i will keep u guys updated. thanks.

update:
We never had any intention to run away to service customer, but for cosmetic claims' guideline, it was advised by Lenovo and we were just following it.

To get thing getting simplified, I've contacted TS directly and,

Since we don't have experience handling 1:1 replacement in cosmetic claims by 7 days Guarantee term, i've forwarded the case to Lenovo asking for advise and guidance.
Thank you

thanks. u can leave us alone now to deal with it

its a matter of principle

That is very vague, please explain in more detail
Harvey Norman?

NO.

Harvey Norman's 1 to 1 exchange policy for expensive items such as laptops is to be done with approval/inspection from the Service Centre. I got to know of this when I purchased my laptop from HN a few days ago..

But this forumer mention "can be returned in 30 days without condition as long as you don't like it."

Your's got major engine problem = not same situation

Refer bold part 

And I need link/reference/proof to this fact. Don't come in bluffing & claiming your are a law student by simply posting nonsense 

Lesson learnt, never step on the tail of a girl 

Anyway, for the 1 to 1 warranty exchange, it is not that easy that a company will change for you directly without confirming that problem. I had my experience with SenQ which I asked for a 1 to 1 exchange due to the screen defect of a phone, maybe it is only me found the screen have white spots at dark places and viewing dark background (they said is normal for oled screen) but it is freaking annoying. However they do not have a 1 to 1 exchange policy for expensive items, so I need to bring my item back to the SC myself or leave it to them for warranty claims.

Another experience is with Dell when I bought my laptop, I noticed there are some cosmetic defects of the laptop hinge in which one side is wider than the other side. But they decline for my warranty claim due to the gap is not so huge after seeing the pic I sent.

I am like you, after buying something especially it is expensive, we want it to be perfect, but sometimes, things arent the way it should be. I learn to accept the imperfection and after some time, it didnt get to me anymore.

If you dont want to walk in to the SC, try to walk in any laptop shops and compare the show unit with yours. I did that too until I was called paranoid by my wife.

Cheers