To be fair, to resolve this issue have you checked with Lenovo to see whether indeed this is a cosmetic issue or is it normal?! If it is then check what can be done.

Personally I have a feeling it is all about Pride now.

How hard is it t go to the service center since now you know seller wouldn't be responsible for the 7 days refund or exchange. Even if you want to go tribunal with this case, you need the service center to authenticate it is indeed a cosmetic issue to prove the case.

Also, who knows the service center can work out something? Btw, you can always complain about the shop to Lenovo via the service center if you felt strongly about it. They will also review dealership.

So looking at it now, this is more about pride then attending to the real issue - laptop with gap on the lid.

Let me remind you this works both ways. "Malign, Slander & Defame" cannot be ascertained as no one beside you, your friend which accompany you and the shop involved knows the whole truth. We as general reader do not know the exact happening. Therefore would you consider your comment on "Maybe you have no dignity, pride nor SELF RESPECT." a little bit out of line here?!

Everyone here is trying to help you resolve your issue on your laptop. But you had truly becoming unbecoming! The fact of the matter is we as general reader had not seen your laptop. We as general reader do not even know whether this is an issue unless genuinely Lenovo confirms that. But we do know the seller is not willing to compensate and honor the 1-1 exchange.

We also know advice had been given but you chose not to heed. Have already told you official complaints can be lodge against the seller in Lenovo to suspend any dealership or distributorship he is awarded if they view it severe enough to impact their brand name. Other advice I can offer you is to lodge official complain and file a tribunal or even write to the press - The Malay Mail Hotline is a good start.

But yet you chose to bicker without actual action. So what gives?! If that is the case might as well close this topic since this dispute will not be settled since we all know (like I mentioned) seller wouldn't do anything anymore?!

Btw, topic in dispute section stays on even if it is closed. Google will also reveal this topic if searches are done. So I am going to formally warn you if you still go on a spamming spree in "harassing" non-related sales thread, you will be booted from LYN.

p/s: I will definitely let you bicker once you have proof from Lenovo. We are also curious on what Lenovo's responses are. So besides raising awareness only on the seller, awareness can also be raised on how Lenovo attends to such "defect issues" as well as complaints against their reseller. And since you are using such strong words above like I re-quoted, let me also use a strong word with a little tad bit of courtesy shown - PLEASE Grow Up. Bickering gets you no where unless you action on it. Actions means doing what we have advised not only going on a shouting match with either the seller or us!

Surprisingly in relation to Lenovo SC:
https://forum.lowyat.net/index.php?showtopic=3142262