y not u try to go to lenovo service center and seek their advise?..because it seems that this vendor (storm88) had no interest to help you after taking ur money...

there's 2 way around this, u can continue to find this storm88, and he gives u B_llsh_t excuses and reasons till in the end, u ended up going to service center OR u can ask storm88 where is the nearest service center and then juz go there..

on the part of refund, just for ur infor if u're not a malaysian, basically vendor/seller here seldom (if ever) would allow/entertain a refund...this is not australia...sad but true and we'll have to live with it.

hope my 2 cents helps...if other sifus and gurus got any helpful input, kindly suggest.

after money taken, everything changes....M'sia style ttm...

ok. so intead of writing essay and boring the TS (and all the other reader) to read thru all ur whatever that u claimed to be, what is the next course of action?
to tell the TS again that, "U'll checked before leaving the store, so too bad. Anything send to Lenovo." ?
or the next course of action is to spend day and night at Lowyat.net and send long replies?